I ordered a Mini 4 Pro on December 16th with a scheduled delivery of December 21st.  The drone made it to Louisville, Ky on December 21st where it has been on a Customs hold for more than 2 weeks.  Has anyone else had a drone held that long that was eventually released?  I have provided all requested information and have gotten no updated status.  VERY frustrating.

Long stays in customs seems to be the norm lately for DJI drones.  I'm sure a Mod will come along soon and ask for your order number so they can try and assist you with getting the drone.  

Hi there, thank you for reaching out. Regarding the order shipment issue, would you please share us with the order number for checking? Thanks.

DJI Thor Posted at 1-7 07:07
Hi there, thank you for reaching out. Regarding the order shipment issue, would you please share us with the order number for checking? Thanks.

Sure.  The DJI order number is 0010759816611.  Any help or information you can provide would be much appreciated.

djiuser_EChvO5ZCKiki Posted at 1-7 08:29
Sure.  The DJI order number is 0010759816611.  Any help or information you can provide would be much appreciated.

Hi there,

Thank you for providing this information. We apologize for the inconvenience, and at this time, we can offer to process a refund for your order. Please let us know how you would like to proceed.

We appreciate your understanding and patience.

DJI Thor Posted at 1-8 04:21
Hi there,

Thank you for providing this information. We apologize for the inconvenience, and at this time, we can offer to process a refund for your order. Please let us know how you would like to proceed.

Thank you.  In your experience, do you think this drone will clear Customs?  If so, I am happy to wait a few more days.

djiuser_EChvO5ZCKiki Posted at 1-8 06:13
Thank you.  In your experience, do you think this drone will clear Customs?  If so, I am happy to wait a few more days.

Hi there,

Thank you for your message. We will contact you via private message. Please check your private message inbox at your convenience.

We appreciate your understanding and cooperation.

I have the same situation. Ordered my Mini 4 Pro on 12/20 and it's stuck at the Louisville UPS warehouse.

djiuser_hIhch3dHaBhd Posted at 1-13 14:49
I have the same situation. Ordered my Mini 4 Pro on 12/20 and it's stuck at the Louisville UPS warehouse.

I’m having the same issue.. did you receive yours or get a update yet?

djiuser_HqvfcxCMnwBy Posted at 1-15 07:47
I’m having the same issue.. did you receive yours or get a update yet?

Nothing. I've reached out to UPS on several occasions for escalation, but I receive the same message that it's waiting for customs clearance.

djiuser_HqvfcxCMnwBy Posted at 1-15 07:47
I’m having the same issue.. did you receive yours or get a update yet?

I have called US Customs handling holds in Louisville 4 times and left voice messages requesting some kind of update on the status of this package.  No response.  Great customer service - NOT.

UPS called me for the same issue and told me that customs has up to 3 months to make a decision and there’s nothing they can do about it.

djiuser_hIhch3dHaBhd Posted at 1-13 14:49
I have the same situation. Ordered my Mini 4 Pro on 12/20 and it's stuck at the Louisville UPS warehouse.

Hi there,
thank you for reaching out.

We apologize for the inconvenience you have experienced. Could you please share the order number so that we can investigate further? Looking forward to your response!

djiuser_HqvfcxCMnwBy Posted at 1-15 07:47
I’m having the same issue.. did you receive yours or get a update yet?

Hi there,
thank you for reaching out.

We apologize for the inconvenience you have experienced. Could you please share the order number so that we can investigate further? Looking forward to your response!

djiuser_uLLsuVlZiHFv Posted at 1-15 19:21
UPS called me for the same issue and told me that customs has up to 3 months to make a decision and there’s nothing they can do about it.

Hi there,
thank you for reaching out.

We sincerely apologize for the inconvenience you have experienced. Could you kindly provide the order number so that we can investigate the matter further? We look forward to your response.

DJI Gamora Posted at 1-16 11:00
Hi there,
thank you for reaching out.

Order #0010159849016

DJI JamesPHL Posted at 1-18 11:41
Order #0010159849016

Hi there,
thank you for reaching out.

We have forwarded this to the relevant team and will provide you with information once we receive an update. Once again, we apologize for the inconvenience.

Let me know if you need any further assistance.

DJI JamesPHL Posted at 1-18 11:41
Order #0010159849016

Hello. James. We have contacted you via private message, please check it out, thank you.

I ordered my Air 3S on 12/27 with a scheduled delivery date for 1/3. It’s 1/19 and the order is stuck in Louisville, Kentucky. I’ve asked for proof the package is still there and UPS has not scanned the package in 3 days since its arrival on 1/1. UPS, DJI and brokerage all telling different stories about the next steps.

djiuser_s3hveSi23EZ8 Posted at 1-19 12:23
I ordered my Air 3S on 12/27 with a scheduled delivery date for 1/3. It’s 1/19 and the order is stuck in Louisville, Kentucky. I’ve asked for proof the package is still there and UPS has not scanned the package in 3 days since its arrival on 1/1. UPS, DJI and brokerage all telling different stories about the next steps.

Hi there. Sorry for the inconvenience. Please provide us with the relevant order number for further assistance. Additionally, kindly confirm if you have contacted our support team for this issue.

I have a similar issue on order 0011808695930.   Mini 4 fly more combo arrived in Louisville 1/1/25 and has been stuck in customs since. DJI says wait or they’ll refund. UPS says it’s out of their control. UPS tracking shows three import scans…whatever that means? Guess I’ll wait it out.

djiuser_QCu0Mxm5cHk5 Posted at 1-21 08:52
I have a similar issue on order 0011808695930.   Mini 4 fly more combo arrived in Louisville 1/1/25 and has been stuck in customs since. DJI says wait or they’ll refund. UPS says it’s out of their control. UPS tracking shows three import scans…whatever that means? Guess I’ll wait it out.

Hi there, sorry to hear that your order has encountered the customs clearance issue. We will contact you via private message and provide corresponding solutions. Please kindly check it. Looking forward to hearing from you. Thank you.