Hi ALl,

Bought the DJI Neo in Dubai and fell in to water in India. what option i have to repair this in India. I am located at Bangalore.
Please guide on this

Hi, thereAccording to India Import Policy, Drones are 'prohibited' except for R&D and defense use. There are no DJI Authorized Retail Stores in India to sell drones. So we cannot provide aftersales services for you.
Sorry for the inconvenience caused and your understanding is highly appreciated.  

DJI Wanda Posted at 1-7 00:25
Hi, there
Thanks for your question.
Could you please provide the proof of purchase bought in Dubai?

Thanks for the prompt response
Here is the original invoice purchased in Dubai Mall on 3rd November 2024
Awaiting the guidance

- Here is the bill copy from Dubai Mall

Hi, there
Thanks for your information.
We will reply to you by PM.
Could you please check it?
Thanks

DJI Wanda Posted at 1-7 23:13
Hi, there
Thanks for your information.
We will reply to you by PM.

Thanks for the update. I had called them/emailed them, they also immediately responded.
Looks like i dont have option to replace. Need to repair and bare the costs as india dont have replacement.

This is new one bought in Just a month back.

He suggested to get the new one.

Let me decide on this.

Thanks for the guidance

Mahibalan T R Posted at 1-9 19:29
Thanks for the update. I had called them/emailed them, they also immediately responded.
Looks like i dont have option to replace. Need to repair and bare the costs as india dont have replacement.

You're welcome. If you have other questions, please feel free to contact us.