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What’s going on with my order??
167 3 1-7 20:58
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Jose Ornelas
lvl.1
United States
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Long post incoming…

I order a refurbed mini 3 on 12/30/24. Shipped out later that same day had an issue where I could pick it up from ups access point so it was stuck for 2-3 days in processing. Removed the request to go to access point and to be delivered to my address, package started moving again, now it was supposed to be delivered on Monday 1/6/25 but never made it out for delivery. Checked later that day now it said to be delivered 1/7/25, the morning of ups said problem with address/incomplete address and was being sent back to sender. Called ups said they will try to hold it at ups facility but no luck since it was scanned and processed to be sent back, contacted DJI and they gave me an option to refund or have them resend once they get it back to their warehouse. At this point reading all the bad stories not sure if that was the best thing to do, I’m not sure if my package is gonna make it back out to me since I’ve been told many things and half of them aren’t true by ups and DJI. Just hoping some of the employees here can help me figure out if my order is actually scheduled to be resend back to me or just cancel get a refund and reorder.
1-7 20:58
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DJI Wanda
Administrator
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Hi, Jose
Thanks for your question and we are sorry for the inconvenience.
Could you please provide the order number?
We will check it further for you.
Once there's any update, we will get back to you as soon as possible.
1-7 23:43
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Jose Ornelas
lvl.1
United States
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DJI Wanda Posted at 1-7 23:43
Hi, Jose
Thanks for your question and we are sorry for the inconvenience.
Could you please provide the order number?

0010876819845 thank you
1-8 04:03
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DJI Tony
Administrator
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Jose Ornelas Posted at 1-8 04:03
0010876819845 thank you

Thank you for the information provided. We will confirm the situation of your order with the relevant department. Thank you for your understanding and patience.
1-8 06:50
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