I have the DJI RC Pro that I've been using with my Air 2S for several years now.  Recently I tried to log in and was unsuccessful.  The error told me there was no network.  When I tried to connect I saw the wifi was off.  When I tried to turn on the wifi the wifi button quickly turned itself off.  The Devices option shows Wi-Fi MAC address "Unavailable" which to me indicated a hardware failure of the wifi card.  The Bluetooth MAC address is showing.  After unsuccessfully attempting normal troubleshooting actions like rebooting, resetting wi-fi, factory reset and updating to the latest firmware via DJI Assistant 2, the issue is not resolved and the wifi will not stay on when attemping to turn on.  I've seen this issue with other DJI Smart Controller owners but after reaching out to DJI they were unsuccessful in resolving the issue.  Hoping for assistance with this issue.

Hi, there
Thanks for your feedback.
Please connect to 2.4 GHz network for adaptability.
If the connection still fails after switching to 2.4 GHz Wi-Fi, please Change the router’s IP network port as follows:
1. Open the browser. Input 192.168.50.1.
2. Input the router’s login user name and password.
3. Click “LAN”.
4. Modify the IP network segment of internal network and avoid 192.168.50.x. For instance, use 192.168.6.1.
5. Click “Apply” and wait until the settings are finished.
6. Input 192.168.6.1 in the browser address and login with the router.
7. Check “LAN”.
8. Connect the RC Pro to the network.

DJI Wanda Posted at 1-8 02:53
Hi, there
Thanks for your feedback.
Please connect to 2.4 GHz network for adaptability.

Thanks for your reply but as the wifi button will not stay on as I explained there is no way to connect to the 2.4 GHz network or any network.

MyPIDream Posted at 1-9 04:31
Thanks for your reply but as the wifi button will not stay on as I explained there is no way to connect to the 2.4 GHz network or any network.

Hi, there
Thanks for your feedback.
Could you please take a video showing the Wifi issue?
You may save it through a shareable link like Google Drive and DropBox, then send the link here.
We will check this further for you.

DJI Wanda Posted at 1-9 05:18
Hi, there
Thanks for your feedback.
Could you please take a video showing the Wifi issue?

https://drive.google.com/file/d/1FEbWBHXF36DIDg5Xvg16PRMttOyMxYUY/view?usp=sharing

MyPIDream Posted at 1-9 20:50
https://drive.google.com/file/d/1FEbWBHXF36DIDg5Xvg16PRMttOyMxYUY/view?usp=sharing

Thank you for providing the video. We will submit it to our engineers to help you analyze the cause of the problem.

MyPIDream Posted at 1-9 20:50
https://drive.google.com/file/d/1FEbWBHXF36DIDg5Xvg16PRMttOyMxYUY/view?usp=sharing

Hi there. We recommend that you update the RC PRO firmware once using the DJI Assistant 2 software. If it is already the latest firmware, refresh it once.
If the wifi still cannot be turned on after the operation is completed, we recommend that you send it to us for repair.

DJI Tony Posted at 1-11 05:37
Hi there. We recommend that you update the RC PRO firmware once using the DJI Assistant 2 software. If it is already the latest firmware, refresh it once.
If the wifi still cannot be turned on after the operation is completed, we recommend that you send it to us for repair.

As stated in the initial posting the RC Pro firmware was updated to the latest firmware using the DJI Assistant 2.  "After unsuccessfully attempting normal troubleshooting actions like rebooting, resetting wi-fi, factory reset and updating to the latest firmware via DJI Assistant 2, the issue is not resolved and the wifi will not stay on when attempting to turn on."

Please provide details on how to return for repair.  I ordered the DJI RC Pro on Amazon.com May 9, 2022.  See attachments.  I am now retired and a living in the Philippines which is where I would ship/receive parcels.

https://drive.google.com/file/d/1_59YRsI_0yqjb0RZ5fR9ke_LkF18quSq/view?usp=sharing
https://drive.google.com/file/d/1QVTJmjjs8ettbxllTQoGoDt-10zFJfYq/view?usp=sharing

MyPIDream Posted at 1-12 02:07
As stated in the initial posting the RC Pro firmware was updated to the latest firmware using the DJI Assistant 2.  "After unsuccessfully attempting normal troubleshooting actions like rebooting, resetting wi-fi, factory reset and updating to the latest firmware via DJI Assistant 2, the issue is not resolved and the wifi will not stay on when attempting to turn on."

Please provide details on how to return for repair.  I ordered the DJI RC Pro on Amazon.com May 9, 2022.  See attachments.  I am now retired and a living in the Philippines which is where I would ship/receive parcels.

Could you please tell us your SN so that we can better help you?
Please note that DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

DJI Tony Posted at 1-12 02:27
Could you please tell us your SN so that we can better help you?
Please note that DJI does not provide global warranty, customers can obtain warranty service only at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.

Serial number: 4QQZK1D0031WHR

MyPIDream Posted at 1-12 14:44
Serial number: 4QQZK1D0031WHR
[view_image]

Hi, there
Thanks for your information.
We suggest you can contact the Philippines Authorized Service Center to pay for repair.
Address: Unit 8, La Fuerza Plaza, Chino Roces Ave, Makati, 1233 Metro Manila
Time: 09:00 am- 6:00 pm，Monday- Sunday，
Phone:  +63 9205788216
Email: djiphilippines.servicecenter@techdynamics.com.ph
Should you have any further questions or concerns, please do not hesitate to contact us.