Good afternoon.

I have a DJI Neo Combo with RCN2 remote. And I bought the RC2 remote. When trying to fly my DJI Neo, I entered several stages of the account in order to use the RC2 remote. But accidentally I pressed the menu button flyaway aircraft, so my DJI neo could not fly and a notification appeared on the remote screen is current aircraft has been designated a flyaway aircraft unable to take off due to safety risks. contact dji support for more information. Code 161000CA
What is the solution so that I can fly my DJI Neo again, because my plane is actually not lost and only pressed the wrong menu. username and password for the DJI is still there.

Thank you.

Good afternoon Bachtiar,

We're sorry to hear about the issue you're experiencing with your DJI Neo.
Could you please provide us with the serial number (SN) of your DJI Neo? This will help us look into the matter more effectively.

Thank you for your patience and cooperation.

DJI Stephen Posted at 1-8 23:53
Good afternoon Bachtiar,

We're sorry to hear about the issue you're experiencing with your DJI Neo.

Thanks fot the response.

Type : DJI Neo Combo
S/N : 1581F87LB24A500202HD

Bachtiar Posted at 1-8 23:58
Thanks fot the response.

Type : DJI Neo Combo

Hi Bachtiar,

Thank you for your reply. Could you please provide us with the purchase proof of the DJI Neo and the email address you used for binding the DJI account?

We appreciate your cooperation and look forward to resolving this matter for you. Thank you.

DJI Stephen Posted at 1-9 03:43
Hi Bachtiar,

Thank you for your reply. Could you please provide us with the purchase proof of the DJI Neo and the email address you used for binding the DJI account?

Oh sure. I linked my DJI Neo with my email : bachtiar.b@gmail.com
for proof of purchase I have an invoice (pdf file) of online purchase and a complete box of DJI Neo with sticker containing S/N. where can I send the proof evidence? because I can't send pictures or files into this forum. Thank you

Bachtiar Posted at 1-9 04:20
Oh sure. I linked my DJI Neo with my email :
for proof of purchase I have an invoice (pdf file) of online purchase and a complete box of DJI Neo with sticker containing S/N. where can I send the proof evidence? because I can't send pictures or files into this forum. Thank you

Hi there. You can upload it to this network disk so that we can help you better.
https://pan-sec.djicorp.com/s/rmadS7dekmypAeK

DJI Tony Posted at 1-9 23:23
Hi there. You can upload it to this network disk so that we can help you better.
https://pan-sec.djicorp.com/s/rmadS7dekmypAeK

Thank you for your response.

I have uploaded all the drone ownership proof files to the link: https://pan-sec.djicorp.com/s/rmadS7dekmypAeK in which there are photos and invoices of my DJI Neo. Please feel free to check.

Hopefully it can be resolved soon for this problem. thank you.

Bachtiar Posted at 1-10 05:17
Thank you for your response.

I have uploaded all the drone ownership proof files to the link: https://pan-sec.djicorp.com/s/rmadS7dekmypAeK in which there are photos and invoices of my DJI Neo. Please feel free to check.

Hello there, to resolve your issue quickly, we suggest sending your device to our authorized service center and our team will help you out. , We have also reported to the relevant team and the repair center will address it promptly after receiving your device. If you have any questions, feel free to contact us.
Here is our authorized service center address:
[Consumer/Professional Camera Drones, Handheld Devices] Teletama Artha Mandiri (TAM)
Pusat Niaga Ruko Roxy Mas Blok C4 No. 6-7, Jl. KH. Hasyim Ashari - Jakarta Pusat
Mon.-Fri. 10:00AM – 17:00PM, Sat. 10:00 – 15:00PM
62-21-6339780
support@dji.com
Support Product

DJI Paladin Posted at 1-12 02:03
Hello there, to resolve your issue quickly, we suggest sending your device to our authorized service center and our team will help you out. , We have also reported to the relevant team and the repair center will address it promptly after receiving your device. If you have any questions, feel free to contact us.
Here are our authorized service center addresses:
[Enterprise Products] Halo Robotics (PT. Halo Indah Permai)

Thank you.
For the method of solving my drone problem above by sending the drone to the service center, will there be a repair fee? because my drone is still in the warranty period.

Bachtiar Posted at 1-13 02:55
Thank you.
For the method of solving my drone problem above by sending the drone to the service center, will there be a repair fee? because my drone is still in the warranty period.

Hi there, for more details, please reach out to our agent by phone first, and they will assist you further. If you have any questions, feel free to get in touch with us.
Here is our authorized service center address:
[Consumer/Professional Camera Drones, Handheld Devices] Teletama Artha Mandiri (TAM)
Pusat Niaga Ruko Roxy Mas Blok C4 No. 6-7, Jl. KH. Hasyim Ashari - Jakarta Pusat
Mon.-Fri. 10:00AM – 17:00PM, Sat. 10:00 – 15:00PM
62-21-6339780
support@dji.com
Support Product