Anyone else had issues getting payments to go through for care refresh claim? I am trying to return a drone under this plan but it wont authorise card payments. I have contacted my bank who advised the issue is with DJI as they hadnt even attempted to verify.
I have contacetd DJI through live chat but keep going round in circles with no resolution. My warranty period expires in the next few days so trying to get it sorted ASAP!
Does anyone know how to contact DJI directly?

Hi there. Sorry for the inconvenience. As you've indicated that you reached out to us via live chat, could you please provide the relevant ticket number? This will help us to assist you further. We await your response.

What is ticket number, same as case number?

Case number- Refresh20250109044111780248

djiuser_JEw89LQRiBtn Posted at 1-8 16:38
Case number- Refresh20250109044111780248

Thanks for the information provided. We will check it further with the relevant team. Hope for your kind patience and understanding.