Yesterday, my DJI Neo drone experienced an unexpected ESC error just 2-3 minutes after takeoff, at an altitude of approximately 5 meters. Following this, the gimbal ceased functioning, but there appears to be no visible damage to the body or propellers. I contacted DJI customer service, and they advised me to send the drone to their Hong Kong service center via my local authorized dealer. My drone is still under warranty until December 2025.

I am concerned about potential repair costs and would appreciate any insights into whether repairs in Hong Kong could be expensive. Could you advise on what to expect regarding warranty coverage and any possible charges that may arise during the repair process? Very nervous situation for me.

Can I ask what is a "ESC error" eror never heard of that B4

Keith257 Posted at 1-8 16:09
Can I ask what is a "ESC error" eror never heard of that B4

Electronic Speed Controller.

Be aware with your Neo too.

Keith257 Posted at 1-8 16:09
Can I ask what is a "ESC error" eror never heard of that B4

After fell, below errors are appearing

Thanks KassA2 for the info on this one and I will be keeping a eye on it to.
All ok at the moment..

Hi there,
thank you for reaching out.

We are sorry to hear about your experience. We fully understand your feelings. However, the damaged parts of the product cannot be identified at the moment, so we are unable to estimate the cost for you. You can send the product back for inspection, and we will provide you with details on the damaged parts and their repair costs after the inspection is completed.

Please keep us updated on the progress.

I found this small part when doing a outside inspection in my DJI Neo after recent ESC error crash. This part was stucked between the camera and the housing and came out very easily. I was already disengaged from where it suppose to be connected. (I guess this could be a broken part from camera gimble or belongs to IMU since it throws me an error of missing part as in the screenshot). Camera works normally and gimble not. Drone is not taking off.

May I know what this part is? and what this does?