DJI Gamora
Administrator
Online
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Hello Valmir Tiossi. We sincerely apologize for the inconvenience you've experienced with your DJI Osmo Pocket 3. We understand the frustration that can arise when encountering issues with your device, and we're committed to resolving this matter for you as quickly as possible. To better understand the issue you're facing with the face tracking or ActiveTrack feature, we kindly request that you provide us with a video demonstrating the error that appears when you attempt to use these functions. This will greatly assist us in diagnosing the issue and providing you with the most effective solution.
Additionally, could you please confirm whether any error code appears on the screen after the message "gimbal endpoints reached" pops up? This information will help us pinpoint the specific nature of the problem and take appropriate action to address it. Once we receive the video and any additional details regarding error codes, We will provide yout the correct solution accordingly. If you have any further questions or need additional assistance, please feel free to contact us. Thank you for choosing DJI. |
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