Hi there, I've just got a OP3 and just after 2 days the gimbal stopped working. I got the error 'Gimbal protection' with the only option to exit. The camera temperature reaches high levels so I have to turn the device off. I've tryied to hard reset, re-calibrate the gimbal via camera and app, but nothing seems to work. How can I solve this problem?

Hi there,
thank you for reaching out.

We apologize for the inconvenience caused. We recommend that you please perform the steps below:

1. Firstly, please ensure that the firmware version is the latest version. If not, please update it first via the DJI Mimo app.

2. If cannot exit the protection mode and there is no response when clicking the screen, please press and hold the recording button for 10 seconds to force shutdown and then try to restart, or directly connect to the APP to upgrade.

3. Please verify if the product is undergoing continuous power cycles (the gimbal is powered on and off continuously within 3 seconds or powering on and off repeatedly within a short period of time).

* Due to the large thrust required for locking and unlocking the gimbal, continuous output in a short period of time may result in the inability to unlock or lock the gimbal tightly. It is recommended not to frequently power on or off the device.

4. Please confirm if the device has been stored below 0 degrees or if the current ambient temperature is below 0 degrees.

* When the ambient temperature drops below 0℃ or when the product is brought indoors from a 0℃ environment, the gimbal axis lock may become difficult to release. It is recommended to use the product within the operating temperature range to avoid such situations.

5. Power off the device, and check if there are any foreign objects (e.g. sand) between the axis arms. If yes, clean off the objects and restart the gimbal.

Let us know if the issue persists. Thank you.