I had a email from the service dept about my Phantom 2.  They assessed the damage and were going to send me a credit towards a new one.  That was almost 2 weeks ago.  Nothing since.  I was in touch with my dealer in Calgary he is also too busy to reply.  Crap

Sorry that was over 3 weeks ago!!

baker2955@gmail Posted at 2015-10-8 15:50
Sorry that was over 3 weeks ago!!

What is your ticket number?  I will look it up.

09032015894553-202639

0903201589453-202639

Shaun, I see that you have two tickets open.  Both were initiated by email.  I would suggest that you call DJI and start the RMA process.  Right now there are delays in responding to email service requests.  Sorry.

Tahoe_Ed Posted at 2015-10-10 08:58
Shaun, I see that you have two tickets open.  Both were initiated by email.  I would suggest that yo ...

Thanks Ed but I have received an answer from DJI on my Phantom 2 and they said I would receive a portion of the cost for a new one, that is the last I have heard.  The initial RMA process went quickly.
Just waiting for the $$ to me or my dealer for a replacement.

baker2955@gmail Posted at 2015-10-11 08:02
Thanks Ed but I have received an answer from DJI on my Phantom 2 and they said I would receive a p ...

They will offer you a discount on a new unit.  The P2 has been discontinued since January.  

Tahoe_Ed Posted at 2015-10-11 10:05
They will offer you a discount on a new unit.  The P2 has been discontinued since January.

So I'm supposed to order a new one the the discount will kick in?
Shaun

baker2955@gmail Posted at 2015-10-11 14:18
So I'm supposed to order a new one the the discount will kick in?
Shaun

No you will get an offer from DJI.

Thats what I said Ed, I got an off er of $489 US 3 weeks ago.  Haven't heard anything since.

WOW. That's some discount!  Is that CD or USD?

I hope it US.  Thats how we pay!

Tahoe_Ed Posted at 2015-10-11 18:13
No you will get an offer from DJI.

HI Ed:  I received an offer from DJI on 21 Sept 15, they said they would give me $489 towards a new Phantom 2 H3 3D.  So with this in mind when will they send the $ or at least contact my dealer?  And if they said towards a Phantom 2, I would think they would know if they are available or not?  
Shaun

Shaun, you are going to have to call them.  If you continue to wait for an email response it will only delay your case.

Tahoe_Ed Posted at 2015-10-12 13:13
Shaun, you are going to have to call them.  If you continue to wait for an email response it will on ...

What # would be best?

baker2955@gmail Posted at 2015-10-12 19:41
What # would be best?

+1 (818) 235 0789

Tahoe_Ed Posted at 2015-10-13 10:38
+1 (818) 235 0789

Thanks Ed, called and they are working on it.  I'll let you know.  thanks

baker2955@gmail Posted at 2015-10-13 11:58
Thanks Ed, called and they are working on it.  I'll let you know.  thanks

So I called and talked to some guy at DJI he said he would look into it and get back to me.  3 days have gone by now and not a word.  I'm getting tire of the lack of service from dji

So now it has been 10 days since I have spoken to a rep from DJI.  He said he would get back to me.  What does that actually mean???  Ok I guess I will have to resort to an open forum.

Hi,Baker, sorry about that. Checked with our service team and was told that you've been contacted by the end of Oct. Hope your problem is solved.