TheFunTeacher
 lvl.2
Flight distance : 20653 ft
Thailand
Offline
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DJI Diana Posted at 1-14 14:13
Hi there,
We’re sorry to hear about the issues you’ve experienced with your aircraft. If your aircraft has suffered from a collision, recommend that users send back the device, as it may have sustained structural damage or damage to internal electronic components, resulting in potential safety risks and affecting the product’s performance.
Good afternoon. My case number was CAS-19753518-S9V1K4
This was the feedback:
"we have finished the analysis, and the result is as follows:
1. The aircraft worked under GPS mode;
2. Flight Time T=01:03, Relative Height H=0m, Distance to Home Point D=19.7m, the pilot pushed the pitch stick forward, the aircraft flew forward and crashed with obstacles;
3. The incident coordinate: 13.6889742, 101.0670441, the DJI Neo aircraft does not have an obstacle avoidance system and it cannot sense or avoid obstacles.
4. The collision occurred on 2024-12-15 13:27:42 UTC+8. The aircraft didn't fly away in this flight. But after the crash, the performance and stability of the aircraft cannot be guaranteed anymore. The pilot flew it again on 2024-12-15 13:29:12 UTC+8 and the aircraft flew away.
According to the analysis, the incident was caused by the pilot's misoperation. Please pay attention to the flight environment."
If you look at the control inputs and the Neo's response at the 13:27 incident, you can see that the Neo was already acting up in a minor way and this is what drove it into the limbs. As you can see, I tested it's responsiveness directly in front of me which lead to the sudden flight backward at 13:29 while I was checking to see why it was responding in this manner.
In any case, it wasn't until watching all of the Flip/Neo comparison videos that I realized a major part of the marketing through influencers was that this is a beginner drone because of its durability and safety. Almost every in-flight review video I watched had a crash, so why is DJI telling me that I'm at fault for not immediately going to a service center? I'm sure fewer people would have bought the Neo if these review videos ended abruptly with the vlogger going to a service center.
I have my DJI Flip Fly More Combo (DJI RC 2) in front of me now, so clearly I am a loyal consumer who continues to support DJI products. My Ronin 4, Osmo Pocket 3 and Mic Mini are all great, functional products that work seamlessly with each other. But I wonder why gaslighting me to leave me with a controller and 3 batteries and a charger that can only be used with Neo was DJI's go-to response. I would have happily bought another Neo at discount. |
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