When you are live streaming using either mic it causes the bitrate to stutter and the audio to go bad and crackles.

Tested on OA5 and OA4 and the 4 is fine just a 5 issue

Another user found the same issue here

Is this under review for a fix?

ignored ? this is a nightmare

The problem cannot be communicated more clearly. Ten days and no reply? Did you even watch this video? This guy is doing your job! We are basically beta testers for broken software, but we're not getting paid. And you just ignore it until we give up... You do realize that giving up means we sell your stuff on eBay and switch to older models or your competition, right?

ThisIsKurtIRL on Twitch Posted at 1-29 10:01
ignored ? this is a nightmare

Thank you for still trying to help them fix these issues... Their incompetence in even replying is unheard of.

I will not be buying the next action camera after this mess

Issue remains with the latest update, its so bad

I confirm the above problem. I have OA5 and dji mic mini. Streaming RTMP and have the same sound glitches. It is very upsetting that the guys do not even plan to fix this. Please, pay more attention to your community. I bought both of these devices for the purpose of live broadcasts, and got a bunch of problems. You were given the entire sequence of actions to reproduce the problem. Fix it or give at least some comment, I even registered for this because my indignation knows no bounds

PRIPEKASHKA Posted at 2-20 17:59
I confirm the above problem. I have OA5 and dji mic mini. Streaming RTMP and have the same sound glitches. It is very upsetting that the guys do not even plan to fix this. Please, pay more attention to your community. I bought both of these devices for the purpose of live broadcasts, and got a bunch of problems. You were given the entire sequence of actions to reproduce the problem. Fix it or give at least some comment, I even registered for this because my indignation knows no bounds

They havent even had the decently to reply to this tread not even the usual bot response

You give them a 5-minute long video (with a perfect explanation), + all the time you spent setting up, editing, etc., and not a single person from the entire DJI crew can even answer in this thread..... let alone send an email to someone capable of fixing it or providing any information.


I don't think I've ever seen customer support this poor. It's been MONTHS now xD, and not a single actual written answer.... just premade ones.



Question for DJI support on this forum: Can you please provide me with any contact for someone in your corporation who is actually capable of answering questions? (E-mail would be fine)... Thank you.

This post is over a month old, yet there is still no response from the DJI team. Can I ask why a post highlighting a problem with your camera hasn't gained any traction?

Hi there, thank you for reaching out and we do apologize for the inconvenience caused. Please know that all suggestions need to undergo evaluation and unfortunately, that takes time.  Also,  all customers can provide their suggestions and we will be more than happy to forward them to our relevant team but not everything will be approved as there may be some limitations such as technical or firmware limitations. Thank you for your understanding. Have a nice day ahead.

DJI Gamora Posted at 3-3 00:30
Hi there, thank you for reaching out and we do apologize for the inconvenience caused. Please know that all suggestions need to undergo evaluation and unfortunately, that takes time.  Also,  all customers can provide their suggestions and we will be more than happy to forward them to our relevant team but not everything will be approved as there may be some limitations such as technical or firmware limitations. Thank you for your understanding. Have a nice day ahead.

I doubt its a limitation. Its a bug that needs urgent attention. Please ensure this is reviewed and fixed

Hi there, we truly apologize for the inconvenience caused and delay. This issue is caused by excessive gain. We recommend lowering the gain on both the camera and DJI Mic transmitter/receiver units.  Please connect headphones to your monitoring device and restart the livestreaming. The feedback is caused by the audio picked up from the monitoring device by the transmitter. Thank you for your support.

DJI Gamora Posted at 3-9 22:44
Hi there, we truly apologize for the inconvenience caused and delay. This issue is caused by excessive gain. We recommend lowering the gain on both the camera and DJI Mic transmitter/receiver units.  Please connect headphones to your monitoring device and restart the livestreaming. The feedback is caused by the audio picked up from the monitoring device by the transmitter. Thank you for your support.

Sorry but this is false. My gain was only set to 2. I have tested again at a lower gain and the issue remains, do you even test this yourselves?

ThisIsKurtIRL on Twitch Posted at 3-10 13:21
Sorry but this is false. My gain was only set to 2. I have tested again at a lower gain and the issue remains, do you even test this yourselves?

Thank you for the response shared. Could you please share us the original audio file for us to check further on this for you and advise you accordingly?

Thank you for your understanding.

DJI Gamora Posted at 3-10 15:02
Thank you for the response shared. Could you please share us the original audio file for us to check further on this for you and advise you accordingly?

Thank you for your understanding.

There is no need, just test yourself, as soon as a mic is connected the audio stutters and the video lags, every single time, its a massive bug

ThisIsKurtIRL on Twitch Posted at 3-11 12:12
There is no need, just test yourself, as soon as a mic is connected the audio stutters and the video lags, every single time, its a massive bug

Thank you for your response. We apologize for the confusion and misunderstanding. We take note of your feedback of these error. Additionally, we suggest returning your device to DJI for diagnosis. Our dedicated team will perform a thorough inspection to identify any issues. You can request repair service by following this link:https://repair.dji.com/us/repair/index.

For more details about how to apply, please check https://sourl.co/9d8CGE. I hope this helps with your situation. Thank you and have a good day!

The camera does not need repair, this is an issue with ALL action 5 pros it’s a bug you need to fix

ThisIsKurtIRL on Twitch Posted at 3-11 21:14
The camera does not need repair, this is an issue with ALL action 5 pros it’s a bug you need to fix

LOL, do they even listen? A lot of people have the same bug, and there's a new thread about it from three days ago.

The audacity to say it's just your camera... xD

ShiroDJI Posted at 3-12 23:51
LOL, do they even listen? A lot of people have the same bug, and there's a new thread about it from three days ago.

The audacity to say it's just your camera... xD

The replies from DJI on here, kinda have to laugh or I would cry