I have been waiting for 3 months to renew my Dongle subscription without success. I have already sent all the data requested by the company and a solution is not presented.

Hello. Sorry for the inconvenience, we will report it to the relevant team for verification. Thank you for your patience and understanding.

I am facing the same issue. I have been trying for a long time to renew my subscription to use the 4G dongle in Brazil, but without success. I have provided all the required information, yet no solution has been given.

I'm going to China next month for work and I won't be able to use the Dongle because I can't renew my subscription.

Same here. Mine is dongle 1 (M3P, Mavic, etc). Here's the situation: I've bought this dongle in late july '23. Unaware the service wasn't available in Brazil at that time, tried to use the dongle with my mini 3 pro and this action activated the 1 year complimentary enhanced transmission service subscription. Long story short: 1 year subscription ended in august '24 and I was never able to use the 4G. Recently, many people in Brazil is using the ETS successfully, but they've bought their dongle recently, with a valid subscription. I think it would be fair from DJI to restart my subscription since I was never able to use it, but if it's impossible, I wouldn't bother to pay for it. The problem is that, VIA DJI FLY APP, it's not possible here in Brazil, I don't know why... When the service was valid for me, the in-app screen used to show the expiring date, etc, but since it expired it shows nothing (like the one above) and I'm unable to renew. PLEASE HELP US HERE IN BRAZIL WITH THIS "ENHANCED TRANSMISSION SERVICE" SUBSCRIPTION RENEWING ISSUE. THANK YOU!

Skownexx Posted at 2-5 08:31
Same here. Mine is dongle 1 (M3P, Mavic, etc). Here's the situation: I've bought this dongle in late july '23. Unaware the service wasn't available in Brazil at that time, tried to use the dongle with my mini 3 pro and this action activated the 1 year complimentary enhanced transmission service subscription. Long story short: 1 year subscription ended in august '24 and I was never able to use the 4G. Recently, many people in Brazil is using the ETS successfully, but they've bought their dongle recently, with a valid subscription. I think it would be fair from DJI to restart my subscription since I was never able to use it, but if it's impossible, I wouldn't bother to pay for it. The problem is that, VIA DJI FLY APP, it's not possible here in Brazil, I don't know why... When the service was valid for me, the in-app screen used to show the expiring date, etc, but since it expired it shows nothing (like the one above) and I'm unable to renew. PLEASE HELP US HERE IN BRAZIL WITH THIS "ENHANCED TRANSMISSION SERVICE" SUBSCRIPTION RENEWING ISSUE. THANK YOU!

Very upset with this negligence from the company. I understand that the service is not operating in Brazil, but making it impossible for me to renew the service to use the Dongle where it is operating is unacceptable.

Skownexx Posted at 2-5 08:31
Same here. Mine is dongle 1 (M3P, Mavic, etc). Here's the situation: I've bought this dongle in late july '23. Unaware the service wasn't available in Brazil at that time, tried to use the dongle with my mini 3 pro and this action activated the 1 year complimentary enhanced transmission service subscription. Long story short: 1 year subscription ended in august '24 and I was never able to use the 4G. Recently, many people in Brazil is using the ETS successfully, but they've bought their dongle recently, with a valid subscription. I think it would be fair from DJI to restart my subscription since I was never able to use it, but if it's impossible, I wouldn't bother to pay for it. The problem is that, VIA DJI FLY APP, it's not possible here in Brazil, I don't know why... When the service was valid for me, the in-app screen used to show the expiring date, etc, but since it expired it shows nothing (like the one above) and I'm unable to renew. PLEASE HELP US HERE IN BRAZIL WITH THIS "ENHANCED TRANSMISSION SERVICE" SUBSCRIPTION RENEWING ISSUE. THANK YOU!

It’s really disappointing to see how DJI is neglecting 4G dongle users in Brazil. Many of us have been trying to renew the subscription without success, and there’s no clear solution. This lack of support is frustrating.

Helio Vasconcelos da Silva Posted at 2-5 08:43
It’s really disappointing to see how DJI is neglecting 4G dongle users in Brazil. Many of us have been trying to renew the subscription without success, and there’s no clear solution. This lack of support is frustrating.

And if for some reason they are being prevented from charging or are experiencing technical problems, they will have to unlock our Dongle or send us another one. Just like that.

Helio Vasconcelos da Silva Posted at 2-5 07:35
I am facing the same issue. I have been trying for a long time to renew my subscription to use the 4G dongle in Brazil, but without success. I have provided all the required information, yet no solution has been given.

Hi there, thank you for your feedback. To better assist, would you mind providing us with more details, such as the device serial number? That will help us to check, thanks.,

Skownexx Posted at 2-5 08:31
Same here. Mine is dongle 1 (M3P, Mavic, etc). Here's the situation: I've bought this dongle in late july '23. Unaware the service wasn't available in Brazil at that time, tried to use the dongle with my mini 3 pro and this action activated the 1 year complimentary enhanced transmission service subscription. Long story short: 1 year subscription ended in august '24 and I was never able to use the 4G. Recently, many people in Brazil is using the ETS successfully, but they've bought their dongle recently, with a valid subscription. I think it would be fair from DJI to restart my subscription since I was never able to use it, but if it's impossible, I wouldn't bother to pay for it. The problem is that, VIA DJI FLY APP, it's not possible here in Brazil, I don't know why... When the service was valid for me, the in-app screen used to show the expiring date, etc, but since it expired it shows nothing (like the one above) and I'm unable to renew. PLEASE HELP US HERE IN BRAZIL WITH THIS "ENHANCED TRANSMISSION SERVICE" SUBSCRIPTION RENEWING ISSUE. THANK YOU!

Hi Skownexx, we replied you in your another post. You can send us with details and we will assist you to see how to assist you better. Thanks.
https://forum.dji.com/forum.php? ... 090&pid=3543804

DJI Thor Posted at 2-5 17:24
Hi there, thank you for your feedback. To better assist, would you mind providing us with more details, such as the device serial number? That will help us to check, thanks.,

Serial (IMEI )
IMEI: 866069052430301

DJI Susan Posted at 2-5 06:31
Hello. Sorry for the inconvenience, we will report it to the relevant team for verification. Thank you for your patience and understanding.

Correcting my Imei number. The image sent from the RC screen is missing a number.

Hello Leo Guerra. Thank you for providing us with the new information. We appreciate your prompt response and attention to detail. I have forwarded your update to the relevant team, and they will review it as soon as possible. Thank you once again for your cooperation.

Leo Guerra Posted at 2-5 08:36
Very upset with this negligence from the company. I understand that the service is not operating in Brazil, but making it impossible for me to renew the service to use the Dongle where it is operating is unacceptable.

Hi Leo. We noticed that our colleagues sent you an email and you have not replied yet. Please check it. If you have any questions, you can also reply to the email. Thank you for your understanding and cooperation.

DJI Tony Posted at 2-5 22:20
Hi Leo. We noticed that our colleagues sent you an email and you have not replied yet. Please check it. If you have any questions, you can also reply to the email. Thank you for your understanding and cooperation.

Tony. I didn't respond because I don't see the need to send my aircraft's logs regarding a problem that is general and recurring for all Dongles that are located in Brazil, as you can see in the reports above. If you can introduce me to someone who has sent these logs and managed to renew their Dongle subscription, please let me know and I will send them immediately. I can assure you that all the information necessary to resolve the problem has already been sent.

DJI Tony Posted at 2-5 22:20
Hi Leo. We noticed that our colleagues sent you an email and you have not replied yet. Please check it. If you have any questions, you can also reply to the email. Thank you for your understanding and cooperation.

Tony. I want to pay for the service. I understand the need for operating costs for the Dongle, but from the moment you are not competent to make this charge, the problem is not mine, but yours. My serial has already been sent. Please unlock my Dongle or get in touch and send me a new one

Leo Guerra Posted at 2-6 04:28
Tony. I want to pay for the service. I understand the need for operating costs for the Dongle, but from the moment you are not competent to make this charge, the problem is not mine, but yours. My serial has already been sent. Please unlock my Dongle or get in touch and send me a new one

We are sorry to inform you that we do not support renewal of the dongle service in Brazil. You can only renew the overseas version subscription service in Europe. Currently, only European countries can use the enhanced image transmission service. Brazil does not support use and renewal.
You have previously indicated that your residential address is not fixed and you also have a residence in the UK, so you can choose to bring the remote control to the UK to complete the renewal of the dongle.

If you have other questions, please send an email to us. Thanks.

Leo Guerra Posted at 2-6 04:28
Tony. I want to pay for the service. I understand the need for operating costs for the Dongle, but from the moment you are not competent to make this charge, the problem is not mine, but yours. My serial has already been sent. Please unlock my Dongle or get in touch and send me a new one

Hi Leo. Could you please tell us if you have any other questions? If so, you can send us an email or directly tell us. Thanks.

DJI Tony Posted at 2-8 04:29
Hi Leo. Could you please tell us if you have any other questions? If so, you can send us an email or directly tell us. Thanks.

I appreciate your commitment and attention but I am very frustrated with DJI. I inform you again that even within China or England, which are countries that I frequently visit, this renewal is not being made available. There is a problem and the company is clearly ignoring it. I'm waiting for DJI to present me with a solution to this problem.

DJI Tony Posted at 2-8 04:29
Hi Leo. Could you please tell us if you have any other questions? If so, you can send us an email or directly tell us. Thanks.

Tony. I see two options. Will you contact me and send me a new Dongle or give me a deadline to unlock or renew my Dongle? I repeat once again that I understand that the service is not available in Brazil. I want and have the right to use my Dongle in places where it can work and DJI is depriving me of that. The product I purchased is a drone and not a refrigerator or stove.

Leo Guerra Posted at 2-8 08:54
Tony. I see two options. Will you contact me and send me a new Dongle or give me a deadline to unlock or renew my Dongle? I repeat once again that I understand that the service is not available in Brazil. I want and have the right to use my Dongle in places where it can work and DJI is depriving me of that. The product I purchased is a drone and not a refrigerator or stove.

Hello Leo, we totally understand your situation. Our relevant team has replied to you via email. Please check it carefully and provide the info needed via email. And our relevant team will help you further. Thank you.

Leo Guerra Posted at 2-8 08:54
Tony. I see two options. Will you contact me and send me a new Dongle or give me a deadline to unlock or renew my Dongle? I repeat once again that I understand that the service is not available in Brazil. I want and have the right to use my Dongle in places where it can work and DJI is depriving me of that. The product I purchased is a drone and not a refrigerator or stove.

Hi Leo. We would like to confirm with you if you still cannot renew the subscription after bringing the device to the UK/China? Looking forward to your reply.

DJI Tony Posted at 2-11 03:36
Hi Leo. We would like to confirm with you if you still cannot renew the subscription after bringing the device to the UK/China? Looking forward to your reply.

Good morning, Tony. I'm currently in Brazil. All tests were carried out days and apparently the problem continues. I test with sim chips from T-Mobile (England) China Telecom, China Unicom & Vivo Brazil. I reinforce my gratitude for your effort in helping me to help. Thank you very much.

DJI Tony Posted at 2-11 03:36
Hi Leo. We would like to confirm with you if you still cannot renew the subscription after bringing the device to the UK/China? Looking forward to your reply.

Tony. I'm aware that as I'm in Brazil I probably won't be able to renew but I have the impression that the Dongle is still stuck.

Leo Guerra Posted at 2-11 05:17
Tony. I'm aware that as I'm in Brazil I probably won't be able to renew but I have the impression that the Dongle is still stuck.

Hi Leo. We suggest you bring the remote control to the UK or China and then check if you can complete the renewal of the dongle.
At the same time, our email team sent you emails on February 7 and today. Did you receive them?

DJI Tony Posted at 2-12 02:40
Hi Leo. We suggest you bring the remote control to the UK or China and then check if you can complete the renewal of the dongle.
At the same time, our email team sent you emails on February 7 and today. Did you receive them?

Good morning, Tony. I just received an email from Chloe on February 7th informing me that Brazil does not allow renewal of the Dongle. Just this one. In any case, I will try to carry out this renovation on Chinese territory for the thousandth time. But I honestly don't believe it will work. Thanks

DJI Tony Posted at 2-12 02:40
Hi Leo. We suggest you bring the remote control to the UK or China and then check if you can complete the renewal of the dongle.
At the same time, our email team sent you emails on February 7 and today. Did you receive them?

Tony. Just mentioning that I found today that anyone who has the Dongle within the 1 year validity period is working here in Brazil. I.e. I can't renew my Dongle but if I buy another one I can use it here in Brazil. Is this true? I'm finding this all very strange.

DJI Tony Posted at 2-12 02:40
Hi Leo. We suggest you bring the remote control to the UK or China and then check if you can complete the renewal of the dongle.
At the same time, our email team sent you emails on February 7 and today. Did you receive them?

Tony. I just personally verified that the Dongle is working in Brazil but only those that are within the one year validity period. And now? How is my situation? I have the Dongle and I won't be able to use it because the subscription has expired?

Leo Guerra Posted at 2-12 12:00
Tony. I just personally verified that the Dongle is working in Brazil but only those that are within the one year validity period. And now? How is my situation? I have the Dongle and I won't be able to use it because the subscription has expired?

Hi Leo. Thank you for sharing this information with us. DJI Dongle does not support use in Brazil, so you cannot renew your subscription in Brazil.
It is recommended that you renew your subscription in a country that supports enhanced image transmission. It is not recommended to purchase a new one in Brazil.

If you have any questions, you can reply to our email. Thank you for your understanding and cooperation.

Leo Guerra Posted at 2-12 12:00
Tony. I just personally verified that the Dongle is working in Brazil but only those that are within the one year validity period. And now? How is my situation? I have the Dongle and I won't be able to use it because the subscription has expired?

Hi Leo. Do you have any other questions? If so, please feel free to contact us or reply to the email.

DJI Tony Posted at 2-17 03:08
Hi Leo. Do you have any other questions? If so, please feel free to contact us or reply to the email.

All doubts clarified, Tony. Thanks. But I am dissatisfied with the fact that Dongle renewal is only possible in certain locations and the delay in officially implementing the service in Brazil. I am pausing the acquisition of new DJI products until this issue is resolved by the company. Unfortunately, the Dongle is currently an essential service for my profile. Keep me informed if you have any news.

Leo Guerra Posted at 2-17 17:16
All doubts clarified, Tony. Thanks. But I am dissatisfied with the fact that Dongle renewal is only possible in certain locations and the delay in officially implementing the service in Brazil. I am pausing the acquisition of new DJI products until this issue is resolved by the company. Unfortunately, the Dongle is currently an essential service for my profile. Keep me informed if you have any news.

Hello, due to the differences in communication requirements and rules around the world, the progress of function support in different places will also be different but don't worry, we will continue to optimize the drone experience based on user feedback and relevant regulations to bring more convenient functions to users.
We will convey your request to the relevant departments. If you have other questions, please feel free to contact us.

Hello! Do I understand correctly that when purchasing a cellular dongle 2, the first year is automatic and you don’t need to activate anything, but after a year you need to fly to China? I travel a lot around the world and am currently in Cambodia and want to buy a cellular dongle 2 here, since it is very cheap here

InessMoon Posted at 2-18 04:58
Hello! Do I understand correctly that when purchasing a cellular dongle 2, the first year is automatic and you don’t need to activate anything, but after a year you need to fly to China? I travel a lot around the world and am currently in Cambodia and want to buy a cellular dongle 2 here, since it is very cheap here

Hi there.
DJI Cellular Dongle is not supported in the following countries or regions:

The United States, Thailand, Iran, North Korea, Syria, Cuba, Russia, Ukraine, Crimea, DNR, LNR, Israel, and Palestine.

Reason: Due to local laws, regulations and safety policies, some countries do not support 4G-enhanced video transmission.

If you have other questions, please feel free to contact us.

DJI Tony Posted at 2-18 05:31
Hi there.
DJI Cellular Dongle is not supported in the following countries or regions:

Did I understand correctly, if I come from Cambodia (it is not on the list you sent)  to Thailand, for example, the cellular dongle 2 will turn off and stop working?

InessMoon Posted at 2-18 06:45
Did I understand correctly, if I come from Cambodia (it is not on the list you sent)  to Thailand, for example, the cellular dongle 2 will turn off and stop working?

Hi, there
Kindly remind you that Thailand does not support 4G-enhanced video transmission.
Thanks for your understanding.

DJI Wanda Posted at 2-19 03:16
Hi, there
Kindly remind you that Thailand does not support 4G-enhanced video transmission.
Thanks for your understanding.

The device does not support transmission and the device will not work, these are two big differences. You can give a simple and clear answer: will it work or will it not work? I really like your company, but I don't like that you avoid simple answers. I'm going to Thailand soon, what should I do with the key? Should I remove it from the robot? Tell me whether the key will work or not.

InessMoon Posted at 2-19 17:31
The device does not support transmission and the device will not work, these are two big differences. You can give a simple and clear answer: will it work or will it not work? I really like your company, but I don't like that you avoid simple answers. I'm going to Thailand soon, what should I do with the key? Should I remove it from the robot? Tell me whether the key will work or not.

Hi, there
DJI Cellular Dongle 2 combines traditional OcuSync transmission and 4G automatic enhancement technologies. When the traditional OcuSync transmission signal is strong, the 4G link maintains a basic connection but does not activate 4G for data transmission in order to maximize high-quality, low-latency experience while reducing data usage. When the OcuSync transmission encounters signal interferences, obstructions, or long-distance scenarios, DJI Cellular Dongle enables 4G network for data transmission automatically, which is called a enhanced transmission phase. When the OcuSync transmission is completely disconnected, the data transmissions rely on 4G network entirely for images from the drone to the ground, as well as commands from the ground to the drone.
Due to the varying telecommunications requirements and regulations around the world, the progress of functional support will differ from place to place. We suggest you learn the local laws, regulations and safety policies for further information.