Hi ...

have you guy have this experience before ?
i slwoly take off straight go up never do any pan or turn ,
around 30 feet out of control and not even hover or RTH
i suspect maybe is signal interfearing problem ?

Gibson

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

DJI Gamora Posted at 2-7 11:37
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

exactly locations is (jalan jambu berteh,taman batu,52000 kuala lumpur,malaysia)

Gibson Posted at 2-9 15:25
exactly locations is (jalan jambu berteh,taman batu,52000 kuala lumpur,malaysia)

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your situation, you may send your aircraft to the DJI Authorized Service Center (ASC) in your region. You can follow the below path to find the available ASC in your region. I hope this helps!

DJI Official Website > Scroll down until the bottom > Click 'Service Request and Inquiry' > Click 'Authorized Service Center' under the 'More Info Inquiry' section.

DJI Gamora Posted at 2-9 15:56
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your situation, you may send your aircraft to the DJI Authorized Service Center (ASC) in your region. You can follow the below path to find the available ASC in your region. I hope this helps!

DJI Official Website > Scroll down until the bottom > Click 'Service Request and Inquiry' > Click 'Authorized Service Center' under the 'More Info Inquiry' section.

Hi there ..what i meant is my dji flip never fails or crashes anything or drops down before. that’s is why i ask about this ,because i was wondered DJI AI why not functional and never hover ?
I am fly my mavic pro many years experiance and without any problems
This is my first experience facing this shutdown suddenly problem happen

And another funny thing is I send to dji malaysia claim and mention about this end up feedback from china dji technical support has reply say that THE AIRCRAFT HAS NO UPWARD VISION OBSTACLE AVOIDANCE SYSTEM
What is the stupidest reply is?
the whole world know dji flip is no upward sensor avoidance, before we bought .
Then they mention because of this cannot provide warranty service
Really feel bad in this reply and no responsibility

And another funny thing is I send to dji malaysia claim and mention about this end up feedback from china dji technical support has reply say that THE AIRCRAFT HAS NO UPWARD VISION OBSTACLE AVOIDANCE SYSTEM
What is the stupidest reply is?
the whole world know dji flip is no upward sensor avoidance.
Then cannot provide warranty service for this
Really feel bad in this reply and no responsibility

Gibson Posted at 2-21 18:26
And another funny thing is I send to dji malaysia claim and mention about this end up feedback from china dji technical support has reply say that THE AIRCRAFT HAS NO UPWARD VISION OBSTACLE AVOIDANCE SYSTEM
What is the stupidest reply is?
the whole world know dji flip is no upward sensor avoidance.

Hi Gibson, could you please reconfirm the Authorized center that you have visited? Thank you

DJI Gamora Posted at 2-21 20:50
Hi Gibson, could you please reconfirm the Authorized center that you have visited? Thank you

DJI AUTHORISED SERVICE CENTER
© 07-71, 7th Floor, Berjaya Times Square, 1, Jalan Imbi, 55100 Kuala Lumpur
• Mon to Fri: 10am to 630pm Sat: 10am to 5pm
+6 011-2 877 8788
djiservicecenter.bts@gmail.com
Support
CAS-20475268-D2X2F8


Let me know if you guys can help .
i even can send you all my video prove or picture when that moment take off signal interfer
Thanks

Gibson Posted at 2-21 20:58
DJI AUTHORISED SERVICE CENTER
© 07-71, 7th Floor, Berjaya Times Square, 1, Jalan Imbi, 55100 Kuala Lumpur
• Mon to Fri: 10am to 630pm Sat: 10am to 5pm

Thank you for the response. We will check this with our relevant team and update you soon. We truly apologize on this and we appreciate your patience.

Gibson Posted at 2-21 20:58
DJI AUTHORISED SERVICE CENTER
© 07-71, 7th Floor, Berjaya Times Square, 1, Jalan Imbi, 55100 Kuala Lumpur
• Mon to Fri: 10am to 630pm Sat: 10am to 5pm

Hello Gibson. We PM you for more details. Please kindly keep an eye out for our message, thanks!

I already send all my videos and trace files to dji service center WhatsApp group
Thanks…

I already send all my videos and trace files to dji service center WhatsApp group
Thanks…

Gibson Posted at 2-25 04:04
I already send all my videos and trace files to dji service center WhatsApp group
Thanks…

Hello Gibson. Thank you for choosing DJI. We truly appreciate your trust and support. If you have any questions or if any issues arise, please feel free to contact us. We are here to assist you and ensure your experience with us is nothing short of excellent.

Gibson Posted at 2-25 04:04
I already send all my videos and trace files to dji service center WhatsApp group
Thanks…

Hi, there
We have sent you the PM.
Could you please check and replied to us?
Thanks for your support.