Hi all againI recently purchased a Phantom 4 pro V2 and every time I am about to start flying I am getting a "Poor Signal" and I don't know how to fix it.
Can someone please help me please?

Hi there, thank you for bringing this to our attention.
We are extremely sorry for the inconvenience caused.
Could you provide us the screenshot of the error prompt you receive for us to check and assist you better?
Looking forward for your your response.

DJI Natalia Posted at 2-10 19:18
Hi there, thank you for bringing this to our attention.
We are extremely sorry for the inconvenience caused.
Could you provide us the screenshot of the error prompt you receive for us to check and assist you better?

Hi Natalia
thank you for your reply.
I taken a screenshot that shows a "poor" Radio Channel Quality and I don't know how attach it here.
Thank you for your assistance

pstrokataran Posted at 2-10 19:51
Hi Natalia
thank you for your reply.
I taken a screenshot that shows a "poor" Radio Channel Quality and I don't know how attach it here.

You may send to you via Google Drive or DropBox link.
Looking forward for your response.

I hope this link works which shows the screenshot of the controller:

https://1drv.ms/i/c/33fd095f0c22b7ef/EbGpypaJiyRMt3RJhDOzqEQB6amIPIOXZn57SVCNgfPuBQ?e=uBdKmJ

I am having problems getting the entire picture into here
Try this:
https://1drv.ms/i/c/33fd095f0c22b7ef/EV6CaFu-3bFCkXhu3f9YxBQBJhu-_I56T8AB3xbKpAB7_w?e=AXvS0z

pstrokataran Posted at 2-10 20:38
I am having problems getting the entire picture into here
Try this:
https://1drv.ms/i/c/33fd095f0c22b7ef/EV6CaFu-3bFCkXhu3f9YxBQBJhu-_I56T8AB3xbKpAB7_w?e=AXvS0z

Thank you for providing the picture.
We are unable to view the full picture.
Could provide us in the picture in the different link for us to check and assist you further?
And also just to reconfirm has the aircraft had any collision? GPS satellites need to be searched outdoors in an open environment. Check whether there are any buildings nearby. If yes, the signal may be blocked by buildings. Make sure your drone is in an open area with no obstructions.
Try going to an open area, wait a few minutes and see if the drone can connect to GPS satellites.
Looking forward for your response.

DJI Natalia Posted at 2-11 02:39
Thank you for providing the picture.
We are unable to view the full picture.
Could provide us in the picture in the different link for us to check and assist you further?

Please try this link now as strangely enough the picture gets cropped when I attach it:



To answer your question:
I am getting very good GPS signal outside (up to 19 satellites) but does that relate to the message about the Radio Channel Quality being poor?
Can I improve the radio channel quality or even change the radio channel?
Thank you again for your help

Sorry the link to the photo didn't get  thru:

Radio Channel Quality