Why does DJI continue to allow US purchases when they know it can't get pass customs? I don't recall seeing anything on their site to at least warn customers of this issue. Now im waiting for a DJI response for help with a refund.

Hi there, thank you for reaching out. We appreciate you bringing this to our attention. We truly regret any inconvenience you've experienced and want to make things right. In order to assist you effectively, could you please provide us with any relevant information, such as the order number, so that we can conduct a thorough investigation from our end? Your cooperation is greatly appreciated. Looking forward to your prompt response!

KlocWork Posted at 2-12 08:05

Hi there, thank you for your cooperation and prompt response. We have noted your message and will forward it to the relevant team for their attention. Rest assured, this matter will be handled appropriately. Once we receive an update, we will share the information with you. We appreciate your understanding and patience. Thank you!