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DJI High Bright Monitor Video Stutter During Pan
314 5 2-18 10:31
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djiuser_9mHYb6R5Bi64
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Flight distance : 46283 ft
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I have a Ronin 4D transmitting to the DJI HIgh Bright Monitor via the DJI Transmission plate. I notice that during left and right pans, there is a video stuttering issue. The video on the Ronin 4D is smooth but the wirelessly tranmitted video on the high bright monitor stutters. I am shooting at 60FPS and taking an HDMI out of the DJI high bright monitor for use during livestreaming events.
I am running to most recdent firmware on the high bright monitor, transmitter, and Ronin 4D. I've also tried multiple resolutions and channels. And I notice I am not the only one who seems to have this problem, as discussed on https://forum.dji.com/thread-285971-1-1.html

Is there a solution to the problem?
2-18 10:31
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DJI Wanda
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Hi, there
Thanks for your question.
Please follow the steps below for troubleshooting:
1. Tap the “HD” icon on the DJI High-Bright Remote Monitor and check whether there is interference on the current communication channel. If so, we recommend that using a frequency band with less channel interference.
2. Move the DJI High-Bright Remote Monitor close to the DJI Ronin 4D Video Transmitter and see if the same issue appears.
3. Check whether the cable connecting LiDAR range finder or the  Focus motor to DJI Ronin 4D is attached properly.
2-19 03:36
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djiuser_9mHYb6R5Bi64
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Flight distance : 46283 ft
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DJI Wanda Posted at 2-19 03:36
Hi, there
Thanks for your question.
Please follow the steps below for troubleshooting:

Thanks for your suggestions.

-There is no interference. All 10 channels are green and download bandwidth is 40M.
-High bright monitor is right next to Ronin 4D for these tests
-LIDAR sensor cable is secure and LIDAR is working.
-Ultra-Bright Remote Monitor is on latest firmware, V01.07.0802
-Ronin 4D is on latest firmware, V01.05.1802
-DJI Ronin Transmitter is on latest firmware, V01.05.0500

New information

-Hooked up Ultra-Bright Remote Monitor to Ronin 4D with an HDMI cable and left/right pan stutter still occurs
-There is zero stutter on the Ronin monitor during the same pans
-There is zero stutter when the Ronin 4D is hooked up to s standard desktop monitor with an HDMI cable
-This issue seems to only occur on the Ultra-Bright Monitor
2-19 07:41
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djiuser_9mHYb6R5Bi64
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Flight distance : 46283 ft
United States
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I made a detailed video showing the problem: https://vimeo.com/1058266942
2-19 08:18
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DJI Wanda
Administrator
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Hi, there
Thanks for your information.
We will forward it to the relevant team for further checking.
Kindly appreciate your patience on it.
2-20 01:18
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DJI Wanda
Administrator
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Hi, there.
Thanks for your patience.
Please try to follow the steps below:1. Before testing, please restore the camera to factory settings and the high bright monitor to factory settings.1. Channel: If the machine supports DFS band, try to switch to DFS band.
2. 4D off broadcast mode. Then link the high bright monitor and Ronin 4D again.
3. Test to see if the screen stutters on playback when recording video on the 4D, using 60 FPS. Then use the high bright monitor to record locally and check whether stutters on playback.


2-20 22:10
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