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2 job loss, caused by the service DJI , why do not reply and return my I1?
875 5 2015-10-15
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lucaoms
lvl.4
Flight distance : 599049 ft
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Italy
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this is my story , after 45 day , to have reply and reply is:
change camera 757€
I sent my I1 because show me message: ESC error contact local delaer
I sent to Italian official importer , and after he must to sent I1 to european assistance DJI Germany
why , for ESC problem we need to change camera?
and why is not under warranty service?
in this time ( to wait reply) I loose two work

last mail communication

Please with this repair I had a lot of problem…
My inspire one on Aug-15 ( after about 70 hour of fly) has ESC error , and show on DJI-Pilot application this message : ESC Error contact local dealer, and after do not start motor
I sent my I1 to Hobby Hobby italia , to know what is problem , they must to sent it to DJI Germany to fix problem , because can not repair ESC module
After more than 40 days , today finally they give me some news:
Pay €687.70 Part 40 Camera Unit Repair serivce 2 ore e supporto

Spese rinvio €70,00
Total :757€
Sorry but my Inspire have not collided or other crash , why this repair is not warranty repair free of charge?
And why if my I1 show probelm with ESC we need to change Camera unit?
Can you give me more information of problem , and why not repair it’s under warranty condition?
I bought My I1 on DJI official site less than 8 month ago
I bought this beacuse my think is that it’s best choice for professional use , but now I think very different
Only for the time of this repair , I loose 2 work , beacuse I have not possibility to work
Looking forward to receive your comments, to fix problem ad retur me mi I1
Best regards
2015-10-15
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Tahoe_Ed
Administrator
Flight distance : 2605 ft
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United States
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lucaoms, what was your RMA number?
2015-10-16
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lucaoms
lvl.4
Flight distance : 599049 ft
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Italy
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Tahoe_Ed Posted at 2015-10-17 00:40
lucaoms, what was your RMA number?

Hi Thaoe
thanks for interesting , I'm still waiting a Reply

Invoice No.:  03141015
RMA No.:  151012ASP-IS4139

Could you help me ?
thanks

2015-10-20
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lucaoms
lvl.4
Flight distance : 599049 ft
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Italy
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I'm still waiting Reply and My Ispire one to work!
very strange more than 50 days , and still wait!!
2015-10-21
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lucaoms
lvl.4
Flight distance : 599049 ft
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Italy
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lucaoms Posted at 2015-10-21 11:36
I'm still waiting Reply and My Ispire one to work!
very strange more than 50 days , and still wait!! ...

and story continues......
like send e.mail to customer service , writing in forum obtain same result:

NO BODY REPLY , NO BODY INTERESTING
thanks!
it's really a shame when a good product, is destroyed by poor people management.
DJI evidently has no interest on European customers
2015-10-21
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DJI.Terry
DJI team

Hong Kong
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Hi, lucaoms, did you email DJI or the dealer? From our repair system record, it was received on 12.10 from dealer Hobbyhobby. When we received it, there's no defect description. We quoted 2 days later, returned on 23.10. There seems to be some misunderstanding. Would you leave your email address so the repair team in DE can reach you?
2015-10-30
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