I placed my order (No. 0019148824016) on February 19th. Before placing it, I checked with an agent and was assured that the package would be shipped domestically. However, I later found out that it was actually shipped from Hong Kong, China. Had I known this earlier, I would have purchased from another authorized seller.

While every agent I’ve spoken to has been helpful, my package is still delayed at customs. Since my travel date is approaching, I’m concerned about whether it will clear in time. Any updates or advice on this situation would be greatly appreciated.

Any thought on facilitating the clearance? Thank you.

Hello there, we appreciate you bringing this to our attention. We sincerely regret any inconvenience you've experienced and want to make things right. Thank you for providing us with the order number. Rest assured, we will forward this to the relevant team and update you once we receive any information. We appreciate your understanding and patience.

Hi there,
We're sorry to hear about the customs issue with your order #0019148824016. We have sent you a personal message regarding this matter. Please take a look at your convenience.
Thank you for your understanding and cooperation.

DJI Gamora Posted at 2-26 15:32
Hello there, we appreciate you bringing this to our attention. We sincerely regret any inconvenience you've experienced and want to make things right. Thank you for providing us with the order number. Rest assured, we will forward this to the relevant team and update you once we receive any information. We appreciate your understanding and patience.

Thank you Gamora.

Joejoejoe55 Posted at 2-26 21:46
Thank you Gamora.

You're most welcome. Do not hesitate to contact us back if there's any further inquiry. Thank you for your valued support and kind understanding!

FedEx told me to contact US Customs since it's out of their control, but US Customs said I need to go through FedEx to provide my SSN—what a runaround!

Joejoejoe55 Posted at 2-28 09:20
FedEx told me to contact US Customs since it's out of their control, but US Customs said I need to go through FedEx to provide my SSN—what a runaround!

Hi there. Sorry for this inconvenience. We will forward this information to the relevant department for their review. Thank you for your patience and understanding.

Update: I was able to connect with a CBP officer, who confirmed that the main reason for the detention—affecting hundreds of packages, including mine—is the absence of two required documents: certificate of origin and commercial invoice (FedEx has it but not provided to CBP). It’s unclear why DJI or FedEx has not provided these documents to customs along with the shipment.

Joejoejoe55 Posted at 2-28 18:10
Update: I was able to connect with a CBP officer, who confirmed that the main reason for the detention—affecting hundreds of packages, including mine—is the absence of two required documents: certificate of origin and commercial invoice (FedEx has it but not provided to CBP). It’s unclear why DJI or FedEx has not provided these documents to customs along with the shipment.

Hi Joejoejoe55, thank you for your recent update. I would like to inquire whether you have had the opportunity to contact FedEx and see if they could provide the related document to Customs for the clearance.

Additionally, we have forwarded your situation to our relevant team to explore how we can assist you more effectively in this matter. We will make sure to keep you updated promptly.

DJI Thor Posted at 2-28 22:23
Hi Joejoejoe55, thank you for your recent update. I would like to inquire whether you have had the opportunity to contact FedEx and see if they could provide the related document to Customs for the clearance.

Additionally, we have forwarded your situation to our relevant team to explore how we can assist you more effectively in this matter. We will make sure to keep you updated promptly.

Yes, FedEx told me that they only have commercial invoice but not certificate of origin. I am waiting for dji to send me the certificate of origin, if possible, with commercial invoice again.

Joejoejoe55 Posted at 2-28 22:50
Yes, FedEx told me that they only have commercial invoice but not certificate of origin. I am waiting for dji to send me the certificate of origin, if possible, with commercial invoice again.

Thank you for the detailed information you provided. We will confirm this with the relevant colleagues. Thank you for your understanding and cooperation.

UPDATE: Received two calls from Dji support this weekend, saying that FedEx would ask me for filling form 5106. But FedEx in US doesn't know such thing.

Joejoejoe55 Posted at 3-2 19:10
UPDATE: Received two calls from Dji support this weekend, saying that FedEx would ask me for filling form 5106. But FedEx in US doesn't know such thing.

Hi, there
Thanks for your feedback.
We will also keep an eye on your order. Once there's any update, we will get back to you as soon as possible.
Thanks for your patience.

Joejoejoe55 Posted at 3-2 19:10
UPDATE: Received two calls from Dji support this weekend, saying that FedEx would ask me for filling form 5106. But FedEx in US doesn't know such thing.

Yeah they sent me the same thing on X this morning.  I've NEVER had to submit a form to receive an international package and FedEx after 2 times now contacting them have NEVER mentioned I had to submit a form.  The FedEx site only shows a form is required from the shipper OR receiver.

stryfe Posted at 3-3 06:31
Yeah they sent me the same thing on X this morning.  I've NEVER had to submit a form to receive an international package and FedEx after 2 times now contacting them have NEVER mentioned I had to submit a form.  The FedEx site only shows a form is required from the shipper OR receiver.

Seems like there are some delay/miscommunications between FedEx Hongkong and FedEx US. I contacted with FedEx HK (sender) which said I need it. Would recommend getting in touch with them during business hours of Beijing time zone. :-)

stryfe Posted at 3-3 06:31
Yeah they sent me the same thing on X this morning.  I've NEVER had to submit a form to receive an international package and FedEx after 2 times now contacting them have NEVER mentioned I had to submit a form.  The FedEx site only shows a form is required from the shipper OR receiver.

Hi there,

We apologize for the inconvenience you have experienced. Could you please provide us with your order number so we can investigate this matter further for you?

DJI Gamora Posted at 3-3 07:13
Hi there,

We apologize for the inconvenience you have experienced. Could you please provide us with your order number so we can investigate this matter further for you?

0012104896076

And to be clear,  I've contacted FedEx twice, first time I was told, sorry nothing we can do.  Second time I was told nothing I need to do.   Last Friday someone from DJI said that DJI had to send documents to FedEx and it would take 1-3 business days for that to process and now I'm being told I have to submit documents which doesn't seem right to me.

stryfe Posted at 3-3 08:00
0012104896076

And to be clear,  I've contacted FedEx twice, first time I was told, sorry nothing we can do.  Second time I was told nothing I need to do.   Last Friday someone from DJI said that DJI had to send documents to FedEx and it would take 1-3 business days for that to process and now I'm being told I have to submit documents which doesn't seem right to me.

Thank you for the information you provided and for bringing this to our attention. We are checking this further with the relevant team and will get back to you as soon as we receive an update.

Thank you for your understanding and patience.

stryfe Posted at 3-3 08:00
0012104896076

And to be clear,  I've contacted FedEx twice, first time I was told, sorry nothing we can do.  Second time I was told nothing I need to do.   Last Friday someone from DJI said that DJI had to send documents to FedEx and it would take 1-3 business days for that to process and now I'm being told I have to submit documents which doesn't seem right to me.

call 8883273395 and ask for a docusign of Form 5106. FedEx would send you through Docusign over the phone.

No one has contacted me yet, and the commercial invoice and certificate of origin have still not been received. When I called DJI this morning to request these documents again, they directed me back to FedEx, insisting that FedEx should already have them—yet FedEx has no record of receiving them.

Joejoejoe55 Posted at 3-3 09:41
No one has contacted me yet, and the commercial invoice and certificate of origin have still not been received. When I called DJI this morning to request these documents again, they directed me back to FedEx, insisting that FedEx should already have them—yet FedEx has no record of receiving them.

FedEx sent mine without asking, I went ahead and filled it out. I called DJI as well since I'm getting conflicting information and they told me they submitted the documents.   According to CBP every shipment from DJI is getting flagged and detained due to the battery.  Just fyi for anyone wanting to buy one right now.

Just as an update. I talked to an US CBP officer today again and CBP is asking for a "Certificate of Origin" or letter of assurance regarding the sourcing of the Lithelium-ion battery and confirming that it was not produced using child labor.
While talking with the officer, the officer mentioned to me that recently there were hundreds of packages got detained and they have not released any.

Joejoejoe55 Posted at 3-3 09:41
No one has contacted me yet, and the commercial invoice and certificate of origin have still not been received. When I called DJI this morning to request these documents again, they directed me back to FedEx, insisting that FedEx should already have them—yet FedEx has no record of receiving them.

Just for your info.  I spoke with FedEx just a few moments ago and they reached out to their logistics team and they received my form and forwarded it to CBP.  I asked was there anything else and they said no and once CBP releases it I should have my package soon.  Fingers crossed.

stryfe Posted at 3-3 12:50
Just for your info.  I spoke with FedEx just a few moments ago and they reached out to their logistics team and they received my form and forwarded it to CBP.  I asked was there anything else and they said no and once CBP releases it I should have my package soon.  Fingers crossed.

Thanks! Hope you info are the most updated, what I got from CBP is DJI has to provide a letter stating that no force labor or child labor is involved in their battery manufacturing, and said no package has been released recently.
FedEx may not be aware of such notification.

Joejoejoe55 Posted at 3-3 12:55
Thanks! Hope you info are the most updated, what I got from CBP is DJI has to provide a letter stating that no force labor or child labor is involved in their battery manufacturing, and said no package has been released recently.
FedEx may not be aware of such notification.

I hope so.. Sounds like DJI has a lot of work to do.  From the sound of it there is a ton of people with drones in limbo.

stryfe Posted at 3-3 13:00
I hope so.. Sounds like DJI has a lot of work to do.  From the sound of it there is a ton of people with drones in limbo.

Yes, it's not just us—those authorized sellers are also experiencing limited stock.

stryfe Posted at 3-3 12:50
Just for your info.  I spoke with FedEx just a few moments ago and they reached out to their logistics team and they received my form and forwarded it to CBP.  I asked was there anything else and they said no and once CBP releases it I should have my package soon.  Fingers crossed.

Hi there,
Thank you for your response. Could you please provide us with your order number? This will help us further assist you in checking your FedEx shipping information.
Thank you for your understanding and support.

Hi Joe,
Thank you for providing us with the updated information. We have sent you a personal message to discuss this matter further.
We appreciate your cooperation and look forward to resolving this promptly.

DJI Stephen Posted at 3-3 17:39
Hi there,
Thank you for your response. Could you please provide us with your order number? This will help us further assist you in checking your FedEx shipping information.
Thank you for your understanding and support.

Mine is listed above.  0012104896076

Now even B&H is saying DJI can't tell them when they'll get drones.

Unfortunately, our supplier cannot provide an accurate timeframe so we have suspended backorders for this item. Reach out to our Experts (available via Live Chat or Phone) to find an alternative solution tailored to your needs.

Update: I’ve done everything I can over the past few days—making around 60 phone calls to CBP, FedEx, and DJI. The latest update is that CBP seems to have received something, but their system is down, so the officer couldn’t check further. It’s been a lot of back-and-forth, and I’ve received conflicting information from all sides. But this issue shouldn't last too long; once it’s resolved, the package should have no problem until a new accuse arises.

I finally got ahold of someone that actually knows something.. Customs officer said there was over 150 of these drones waiting for all the paperwork to go through and he has no idea how long it will take.  DJI should ABSOLUTELY stop all US sales until they can get these things in the country.  It's absolutely ridiculous that we have to wait after spending thousands on a product they KNEW wouldn't arrive to the customer.

stryfe Posted at 3-4 10:17
Mine is listed above.  0012104896076

Thank you for providing us with teh requested information. We are still checking with the relevant team on this matter. Kindly wait for an update. Once we get the results, we will update you as soon as possible. Thank you for your patience and understanding.

stryfe Posted at 3-4 10:17
Mine is listed above.  0012104896076

Hi stryfe,

Thank you for providing your order number. We have sent you a personal message to assist you further and work towards resolving the issue as quickly as possible.

Please take a moment to check it at your convenience. We appreciate your promptness and cooperation.

Hi Joe,

Thank you for providing the latest update on your order. We have noted your request for a refund and are working to expedite the process.

We appreciate your patience and understanding during this time.

I ordered one from an Amazon reseller, who did nothing for a month while in customs, eventually returned/refunded.  My second order is over a month old, first time customs rejected within days, DJI promised to re ship, but has not.  DJI still has my money, but NO drone.  Due to NOT being able to disprove the use of slave labor, DJI is basically out of business in the US,but fail to admit that.

fans6e83160c Posted at 3-7 18:12
I ordered one from an Amazon reseller, who did nothing for a month while in customs, eventually returned/refunded.  My second order is over a month old, first time customs rejected within days, DJI promised to re ship, but has not.  DJI still has my money, but NO drone.  Due to NOT being able to disprove the use of slave labor, DJI is basically out of business in the US,but fail to admit that.

Hello. Thank you for bringing this up to us and we apologize for the inconvenience this has caused. Could you please provide us with the order number? We will look into this.

DJI Gamora Posted at 3-7 19:06
Hello. Thank you for bringing this up to us and we apologize for the inconvenience this has caused. Could you please provide us with the order number? We will look into this.

I have the same issue. Drone is stuck in Memphis customs. Spoke with FedEx. They are suppose to send a form. I’ve received nothing from them in 3 weeks and multiple calls. Spoke with DJI. Nothing. No help at all.
I would really just like to get my drone.
Help appreciated.

aussiedors Posted at 3-9 05:36
I have the same issue. Drone is stuck in Memphis customs. Spoke with FedEx. They are suppose to send a form. I’ve received nothing from them in 3 weeks and multiple calls. Spoke with DJI. Nothing. No help at all.
I would really just like to get my drone.
Help appreciated.

Hello aussiedors,

Thank you for contacting DJI. We are sorry to hear about the customs issue with your shipment. Could you please provide us with your order number so we can further assist you in checking the logistics progress?

Thank you for your understanding and cooperation.

aussiedors Posted at 3-9 05:36
I have the same issue. Drone is stuck in Memphis customs. Spoke with FedEx. They are suppose to send a form. I’ve received nothing from them in 3 weeks and multiple calls. Spoke with DJI. Nothing. No help at all.
I would really just like to get my drone.
Help appreciated.

Hi there,

Thank you for your patience. We have verified with the relevant team that your order requires additional information to complete the customs clearance process. We kindly recommend contacting FedEx again and filling out the 5106 Form to facilitate the customs clearance.

We understand that this process may cause some inconvenience, and your cooperation is greatly appreciated. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

Once again, thank you for your understanding and support.