My Neo was being operated without controller or phone. Set up for a dronie at max height and distance.  On the way back it flew right overhead and away. It eventually hit a tree and fell to a mossy floor.  Recovered drone and it seemed fun but nervous. Have not flown without phone or controller since.  Help!

Hi there, we’re sorry to hear about the incident and want to check in on your safety and the status of your Neo. May we confirm if you have successfully retrieved the drone? Were you or anyone nearby injured during the incident? If recovered, even if it appears functional, we recommend scheduling a repair to inspect for internal damage—impacts can sometimes cause hidden issues. Here is the link to submit a repair request: https://repair.dji.com/repair/index. Please let us know how we can assist further.

is your Neo fine, aand ble to fly again?

I retrieved the drone and it seems physically ok.  I have reported one battery seeming to cause blinking yellow and red status lights. I’m not confident flying the drone untethered right now. The issue is that I am going away and need a drone.  How long does the “check up” process last including shipping to and from Canada.

djiuser_vgJh0JdMo0hk Posted at 2-27 01:54
I retrieved the drone and it seems physically ok.  I have reported one battery seeming to cause blinking yellow and red status lights. I’m not confident flying the drone untethered right now. The issue is that I am going away and need a drone.  How long does the “check up” process last including shipping to and from Canada.

Hi there, the actual repair cost will be based on the damage assessment after we receive your drone and send you the quotation. After arriving at the DJI Service Center, it takes 5-7 business days to repair your product. You will receive an email notification after each step of the service process is complete. During the warranty period, if damage is confirmed non-human, DJI will cover two-way shipping costs. For out-of-warranty or human-caused damage, shipping fees will be split equally between both parties, with you responsible for one-way costs. If you need further assistance, please don't hesitate to contact us.