Will not fly says, in unlocked authorization zone

A/C  V00.00.0159

upgrade with, DJI Assistant 2 For Phantom

Hi there! Thank you for reaching out to us. Could you please provide the screenshot for further assistance? Looking forward to your response. Thank you!

DJI Natalia Posted at 3-1 03:20
Hi there! Thank you for reaching out to us. Could you please provide the screenshot for further assistance? Looking forward to your response. Thank you!

On Wednesday, March 12, 2025 at 02:18:31 PM EDT, DJI Support <support@dji.com> wrote:


Dear Customer

Thank you for contacting DJI. This is Linnea, Customer Care Manager from DJI. Your case was escalated to me by our relevant team, and I appreciate the opportunity to address your concerns.

It is not our intention in any way to add more frustration to our customers. As my colleague mentioned, we will no longer accept any unlocking requests from January 21, 2025. Besides, the services and support for DJI GS Pro have been suspended, the app will no longer be updated. I understand this situation is unacceptable for you. Please kindly know that it is DJI's overall business decision.

We recommend that you upgrade to an alternative product of a new model so that you can enjoy our more recent, improved technologies, and then we can continue to provide you with efficient customer service. As a gesture of goodwill, I would like to offer you a free 128G Sd card. Hope you can accept it.

Thank you for your kind understanding and support.

Best regards,
Linnea
DJI Customer Care Team

So I have spend over $3k for this P4M, and there NO HELP, I have P4, P4 Pro V1 & V2.0, P4 Adv, and have no problems flying from the same site (my home), this is not the
answer I was hoping to get from DJI, DJI has dragged this out for 2-weeks, I have had over 180 case with DJI and have NEVER BEEN TREATED THIS WAY, So your answer to this is a GESTURE OF GOODWILL $30.00 SD,  card, I want a PH call (757-746-6030, Ronnie Hogge) from your boss, and I done care if it the president of your company. PLEASE SEND ME A CUSTOMER service survey.

CAS-20966306-C8C0R6

So this is the end of this Thread, NO HELP.........

Did you purchase the P4M new or used? And when?

If recently, some research would have helped reveal that the platform is pretty much dead (I'm an owner since it came out). GS Pro is not being developed any more, and DJI has moved on to the M3M.

You might try UgCS as a flight control app, others have had success there. Get a trial and see if the locked zone issue goes away. I am not affiliated in any way w/ SPH, the company that makes UgCS.

I haven't run into this issue since DJI ended its GeoFencing. Our P4M still flies using GS Pro in what used to be locked zones AFAICT. Hope it stays that way, we'll have a chance to test this soon.

Thanks for the update, purchase 2-weeks ago used, if you do not have problems then there must be something different in my updates and yours.

I have a colleague that should be able to test this with our P4MS/GS Pro next week in Class E airspace that I'm 99% sure used to be a DJI "Restricted Zone" which needed unlocking but has now been reclassified as a "Warning Zone". I'll post here whatever happens.

I will owe you, THANKS............

Our P4M had no issues taking off today in Class E airspace that used to be a DJI "Restricted Zone" which needed unlocking but has now been reclassified as a "Warning Zone". The location is within the approach/departure vector of a local municipal airport and is outside of the 5-mile LAANC radius but Class E. Due to the way the system is set up, the location requires FAA Authorization which can't be obtained via LAANC, despite the fact that if one were to go a few hundred meters closer to the airport, LAANC would be immediate and automatic for flights up to 200' AGL.
But in any event DJI software/firmware did not pose any obstacle.

Do you have Idea on what I need do, HELP

I'll share our GS Pro and fw versions as soon as I can get them off the gear.

THANKS................
You are more help than DJI Support.........

Dog Man Posted at 3-23 16:50
THANKS................
You are more help than DJI Support.........

This is the way.

GS Pro: App version 2.0.18 (10674) which is weird, b/c the last supposed update was 2.0.17 according to https://www.dji.com/downloads/products/ground-station-pro#app. But if you look on the App Store, it says this:

What’s NewVersion History

Jun 9, 2023

Version 2.0.18

Dear GS Pro customer,

Thank you for your support of DJI GS Pro since 2016. We are sorry to inform you that 2.0.17 is the last update. After 2.0.17, DJI GS Pro will enter maintenace phase, which means there won't be updates, nor new device/aircrafts support released in the future.

By now, we still has not concluded the time line of our service termination, so the functions, including free or paid ones, will still works as before.

We will announce again once we prepared the next step of our service.\n\nThank you for the understanding and long support.

Best Regards, DJI GS Pro Team

2.0.17 Changelog

1. [FIX] Phantom 3 conenction issues

Which contradicts itself. In any event I think it went to .18 when I updated for RID, if I remember correctly.
FW:
Remote Controller/Aircraft: 00.00.0140
Flight Controller:  03.03.06.65
I just checked w/ DJI Tech support chat and they told me the most current fw are V00.00.0159 for the RC/ & Aircraft, and they weren't sure about the FC fw but promised to get back to me in 1-2 days.

So we are not current on RC/AC fw and might not be for FC either. But don't seem to have the geofencing issue you're experiencing.

Remote Controller/Aircraft: 00.00.0140, mine was, I do not how to find that information.

Flight Controller:  03.03.06.65, mine was 03.03.06.72

V00.00.0159 for the RC/ & Aircraft, mine was the same
Mine RC A/C firmware was higher than yours, mine was .0159, yours was 0140

I will take it some where else and try it.
Mine DJI ASSISTANT 2, was V2.0.10

Mine DJI GS Pro App, was 2.0.18

One other thing I thought of, since you received this AC used from a 3rd party: are you certain that there is not an old unlock code currently activated on the AC? I never did have the need to fly our P4MS inside one of DJI's silly restricted "GEO Zones", but did a lot with our P4R and M2P's before they turned it off. Because of the lame way it was implemented, once you obtain and activate an unlock code on an AC, you can ONLY fly in that zone at the proscribed date and time. If you try to fly anywhere else, even in unrestricted areas, you can't do it until you turn off the code in the app while connected to the AC.

So you might want to check for that. In GSP, while connected to the AC, look in the menus for anything about GEO Zone Unlocking and check to see if there is a code turned on for your drone. If so, it is a simple matter to slide the switch to turn it off.

LOL I just got a call back from DJI regarding my question about what is the most current Flight Controller firmware (I have 03.03.06.65). Good for them for following up but all he could tell me is that they don't know! Presumably that means that there is no documentation of this information and they don't even have a P4MS available that they can plug in to DJI Assistant to see if there is an update for the FC fw or not. But that's what he suggested I do. The answer to my question is "check for updates, and if there aren't any, you have the most current version".

Our P4MS is in the field but I'll do that when it comes back. But I can see from @DogMan's previous post that there is at least a 3.03.06.72.

Thanks for staying on top of this problem I'am having, I will get back to you, Thanks again.