Hello,

I bought the Osmo action 4 a couple of weeks ago and I am using one of the recommended micro SD cards for it: Lexar Professional 1066x 256GB U3 A2 V30 microSDXC. However I seem to be running into endless problems with it. The most recent one being the camera just crashes 5 - 10 seconds after turning it on or whilst I’m recording. Maybe it could be a memory card issue but as I said, I’m using one of the recommended SD cards so I cannot understand why it is crashing. There is still plenty of memory left on the micro SD card too so it is not the card being full is not the case. Can someone advise me on what to do?

Hi there. We apologize for the inconvenience. Could you please let us know if there is any error message? Additionally, we kindly request that you provide us with the video footage of the issue, as well as a picture of the microSD card, for further assistance. Thank you.

DJI Gamora Posted at 2-28 14:28
Hi there. We apologize for the inconvenience. Could you please let us know if there is any error message? Additionally, we kindly request that you provide us with the video footage of the issue, as well as a picture of the microSD card, for further assistance. Thank you.

Hello,

Thanks for your response. It won’t let me upload a video I’ve taken of the problem but as you can see from the photos the camera is frozen on a completely different frame (at this point i am aiming it at my laptop but it is still frozen on something else) and then the camera turns off and back on again. It is repeatedly doing this and making it extremely hard to capture things as it then cancels the recording. There is no error message what comes up and as you can see there is lots of memory left on the micro SD card. Also attached is a photo of the micro SD.
Thanks,
Owen

djiuser_POciZRkOvnst Posted at 3-7 03:07
Hello,

Thanks for your response. It won’t let me upload a video I’ve taken of the problem but as you can see from the photos the camera is frozen on a completely different frame (at this point i am aiming it at my laptop but it is still frozen on something else) and then the camera turns off and back on again. It is repeatedly doing this and making it extremely hard to capture things as it then cancels the recording. There is no error message what comes up and as you can see there is lots of memory left on the micro SD card. Also attached is a photo of the micro SD.

Thanks for the details provided. To ensure easy access, please upload the footage in a shareable folder like Google Drive or Dropbox, and share the link with us. Just a quick reminder to set the viewing permissions to public. Looking forward to your updates. Thank you for your cooperation !