Yesterday I flying in fog. Firstly dron fly slowly but suddenly put full speed and hit into the tree. I tried to pull trigger back but it doesn't work.

They fall from from tree, nothing broken, fly good but they have problem with gimbal one of the axles doesn't work and don't calibrate. I opened it and see broken cable. I think this cabel is to short because gimbal is mounte
d on rubber and when you hit something it can change position and broke cabel.

I need to replace this cabel but I can't find it anywhere. Please help me.  

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.

If it's only cable how much it cost? Can I send it dismounted?

Kamil90 Posted at 3-2 11:40
If it's only cable how much it cost? Can I send it dismounted?

Hi there, thank you for your reply. We fully understand your feelings. However, the damaged parts of the product cannot be identified at the moment, so we are unable to estimate the cost for you.

You can send the product back for inspection, and our engineers will provide you with details on the damaged parts and their repair costs after the inspection is completed. I recommend mounting the parts back together before sending them in for inspection. This will help ensure that no parts are missing and that the inspection process can be carried out smoothly. Proper assembly will also help prevent any potential issues during transit.

If you have any further inquiry on how to submit the repair, feel free to reach out to us for the assistance. Thank you!

Thank you very much for your help, but if I don't know the price, I don't know if I will have money for the repair.

Part numbers are PF002489, BM 24 44 1.

I am an minimal payed worker. The drone was my dream for which I had been saving for a long time, but after a few flights it was grounded due to the failure of one small cable that cannot be bought anywhere.

I always repair my own things it's my hobby, but this is the first time I haven't been able to get parts. If I am not able to buy this cable, I will have to sell this drone for parts

Kamil90 Posted at 3-3 00:48
Thank you very much for your help, but if I don't know the price, I don't know if I will have money for the repair.

Part numbers are PF002489, BM 24 44 1.

If the drone didn't respond to your back movement of the stick, that should be a case where you could send the log to DJI to get a replace of the complete drone for free

I tried flying in fog, which is not recommended. I think it's my fault, but the lack of reaction to the sticks is also strange. I found information on the Internet that this is how DJI drones with front sensors behave in fog.

Another strange fact is that they don't brake anything, gimbal was in place but cabel was cuted.

Kamil90 Posted at 3-3 00:48
Thank you very much for your help, but if I don't know the price, I don't know if I will have money for the repair.

Part numbers are PF002489, BM 24 44 1.

It is not recommended to repair on your own, since the damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals will not be covered by warranty according to DJI After-Sales policy. We suggest sending it back to our official repair center for maintenance if the drone needs to be repaired in the future.

Oh sheet

If I send drone to DJI service repair I will pay:

1. Shipping 20 euro
2. Service pay 50euro (even when I'm don't decide to repair) ??
3. Broken parts price.

It's true ?