In the description of the system for exchanging points for DJI credits on this forum it says: "1800 Forum Points = 10 DJI Credit"

I have just exchanged 1800 points and I am recieving 7,21€ instead 10€

PuntosForo1

Solve the problem once and for all or give us all the points in the forum equivant to 10€

Hi there, thank you for bringing this to our attention.
We are extremely sorry for the inconvenience caused.
Kindly appreciate your patience as we are checking with our relevant team.
Thank you for your understanding.

DJI Natalia Posted at 3-3 01:40
Hi there, thank you for bringing this to our attention.
We are extremely sorry for the inconvenience caused.
Kindly appreciate your patience as we are checking with our relevant team.

Try to solve the problem, because next month I am going to do again the same process.

I suposse that is only matters of change the exchange value on a formula

Fozando Posted at 3-3 01:43
Try to solve the problem, because next month I am going to do again the same process.

I suposse that is only matters of change the exchange value on a formula

We truly understand your frustration on this matter.
Rest assured, our relevant team will look into this and provide you a better solution.
Thank you for your understanding and patience on this matter.

Hello Fozando,
Thank you for reaching out to DJI. According to the points system outlined in this thread, 180 DJI Points equal $1 DJI Credit (USD). https://forum.dji.com/forum.php? ... 1515&pid=623200
We will contact you via private message to address the missing points.
We appreciate your understanding and cooperation.

DJI Stephen Posted at 3-3 02:09
Hello Fozando,
Thank you for reaching out to DJI. According to the points system outlined in this thread, 180 DJI Points equal $1 DJI Credit (USD). https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=71515&pid=623200
We will contact you via private message to address the missing points.

Ok, thanks for the info.

I keep waiting for your private message.

Fozando Posted at 3-3 02:13
Ok, thanks for the info.

I keep waiting for your private message.

Hello Fozando,
We have sent you a personal message. Please check it at your convenience.
Have a lovely day.

DJI Stephen Posted at 3-3 03:11
Hello Fozando,
We have sent you a personal message. Please check it at your convenience.
Have a lovely day.

I am going to read it.
Thanks

Fozando Posted at 3-3 03:13
I am going to read it.
Thanks

We look forward to your response, Fozando. Thank you.

DJI Stephen Posted at 3-3 03:24
We look forward to your response, Fozando. Thank you.

I have already answered to your question, look at the private messages

DJI Stephen Posted at 3-3 03:24
We look forward to your response, Fozando. Thank you.

Stephen did you read my last private message?

I think you forget it

Fozando Posted at 3-3 03:25
I have already answered to your question, look at the private messages

Hello Fozando,
Thank you for your response. We have replied to your inquiry about the points issue via private message. Please check your messages at your convenience.
Thank you.

Fozando Posted at 3-3 22:57
Stephen did you read my last private message?

I think you forget it

Hello Fozando,
Thank you for your kind reply. We've replied to your private message. Please take a look when you have a moment.
Thank you.

DJI Stephen Posted at 3-3 23:25
Hello Fozando,
Thank you for your kind reply. We've replied to your private message. Please take a look when you have a moment.
Thank you.

I replied it again. Please, read it

Fozando Posted at 3-3 23:25
I replied it again. Please, read it

Hi Fozando,
Thank you for bringing this to our attention. Could you please check your private messages regarding the points allocation issue? We have sent you some information there.

DJI Stephen Posted at 3-4 00:02
Hi Fozando,
Thank you for bringing this to our attention. Could you please check your private messages regarding the points allocation issue? We have sent you some information there.

I have answered your private message, but you are not answering what I am asking for

DJI Stephen Posted at 3-4 00:02
Hi Fozando,
Thank you for bringing this to our attention. Could you please check your private messages regarding the points allocation issue? We have sent you some information there.

Read the private message Stephen, you are online

Fozando Posted at 3-4 00:15
I have answered your private message, but you are not answering what I am asking for

Hello Fozando,
Thank you for your message. We have responded to your inquiry regarding the points issue. Please take a moment to review our reply at your convenience.
Thank you.

Fozando Posted at 3-4 01:24
Read the private message Stephen, you are online

Hi Fozando,
Thank you for your kind response. Your understanding is greatly appreciated.
Please take a moment to check your private messages at your convenience.
Thank you.

DJI Stephen Posted at 3-4 03:00
Hello Fozando,
Thank you for your message. We have responded to your inquiry regarding the points issue. Please take a moment to review our reply at your convenience.
Thank you.

You have my answer on the private message

DJI Stephen Posted at 3-4 03:00
Hi Fozando,
Thank you for your kind response. Your understanding is greatly appreciated.
Please take a moment to check your private messages at your convenience.

You have my answer on the private message

Fozando Posted at 3-4 03:03
You have my answer on the private message

Hi Fozando,

Thank you for your response.

We have replied to the personal message you sent. Please take a moment to review it at your convenience. Thank you for your attention.

Fozando Posted at 3-4 03:03
You have my answer on the private message

Hello Fozando,

Thank you for your response. We have provided an update regarding the points issue via the Personal Message. Please take a moment to review it at your convenience.

Thank you and have a wonderful day.

DJI Stephen Posted at 3-4 19:54
Hi Fozando,

Thank you for your response.

I have answered your private message. Read it

Fozando Posted at 3-4 22:13
I have answered your private message. Read it

Hello Fozando,
Thank you for your kind reply and for bringing this to our attention. We appreciate your prompt response and will review your message shortly.

DJI Stephen Posted at 3-5 03:24
Hello Fozando,
Thank you for your kind reply and for bringing this to our attention. We appreciate your prompt response and will review your message shortly.

No problem, but see you at the end of march again

Hi Fozando,
Thank you for your understanding.  If you have any further questions or need assistance in the meantime, please feel free to reach out.
Thank you once again for your continued support of DJI.

DJI Stephen Posted at 3-6 03:18
Hi Fozando,
Thank you for your understanding.  If you have any further questions or need assistance in the meantime, please feel free to reach out.
Thank you once again for your continued support of DJI.

Just solve the problem to not stay on the same situation at the end of match

Fozando Posted at 3-6 04:10
Just solve the problem to not stay on the same situation at the end of match

Hi Fozando,
Thank you for keeping us updated. We understand your concerns and we are actively working on optimizing the points issue as well.
Please feel free to reach out if you have any further questions or need assistance. Thank you.

DJI Stephen Posted at 3-6 18:32
Hi Fozando,
Thank you for keeping us updated. We understand your concerns and we are actively working on optimizing the points issue as well.
Please feel free to reach out if you have any further questions or need assistance. Thank you.

I think that is no so difficult to update the exchange ratings on your scripts

Fozando Posted at 3-6 22:19
I think that is no so difficult to update the exchange ratings on your scripts

Thank you for your feedback, Fozando.
We are currently working on optimizing this issue. Please understand that it may take some time to implement the necessary updates.
We appreciate your patience and cooperation during this process.

DJI Stephen Posted at 3-6 23:43
Thank you for your feedback, Fozando.
We are currently working on optimizing this issue. Please understand that it may take some time to implement the necessary updates.
We appreciate your patience and cooperation during this process.

This is the same message that you replied me one year ago

Fozando Posted at 3-6 23:51
This is the same message that you replied me one year ago

Hi Fozando, thank you for your reply. Could you please let us know if there are any specific problems with your DJI product that we can assist you with?
Thank you.

DJI Stephen Posted at 3-7 00:33
Hi Fozando, thank you for your reply. Could you please let us know if there are any specific problems with your DJI product that we can assist you with?
Thank you.

Do you read the messages that I have sent thousands of times?

Fozando Posted at 3-7 05:19
Do you read the messages that I have sent thousands of times?

Hello Fozando, hope you're doing well. We've sent you a reply via personal message. Please have a look at your convenience.
Thank you for your cooperation.

DJI Stephen Posted at 3-9 00:22
Hello Fozando, hope you're doing well. We've sent you a reply via personal message. Please have a look at your convenience.
Thank you for your cooperation.

Yeah, I answered you

Fozando Posted at 3-9 01:41
Yeah, I answered you

Thank you for your response, Fozando.
Wishing you a wonderful rest of the week.

DJI Stephen Posted at 3-10 18:57
Thank you for your response, Fozando.
Wishing you a wonderful rest of the week.

See you at the end of the month, it seems

Fozando Posted at 3-10 22:07
See you at the end of the month, it seems

Hello Fozando,
Thank you for keeping us updated through the personal messages. We appreciate your communication and your active participation in the DJI community.

DJI Stephen Posted at 3-11 01:22
Hello Fozando,
Thank you for keeping us updated through the personal messages. We appreciate your communication and your active participation in the DJI community.

Yeah, keep me updated you too