Am I just lucky or does everyone have uneven hydrophobic coating on glass lens cover? Glass Lens Cover hydrophobic coating is usual deffect?
DJI, replace glass lens cover!

was the actual glass cleaned when the sticker film was removed and with what?

Fishycomics Posted at 3-6 04:24
was the actual glass cleaned when the sticker film was removed and with what?

No. It was not cleaned with anything. The edges of the defect are straight - this cannot be done if you clean it with anything.

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

DJI Natalia Posted at 3-8 02:44
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. Before we proceed, could you please share your current country/region ? This information will help us provide you with the most accurate assistance. Looking forward to your reply. Thanks.

I bought this in Europe.

andreybear Posted at 3-11 02:06
I bought this in Europe.

Hi there, thank you for your response. As for your case, we recommend you send your device back to DJI. Our dedicated team will meticulously inspect the device. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.

DJI Gamora Posted at 3-11 03:22
Hi there, thank you for your response. As for your case, we recommend you send your device back to DJI. Our dedicated team will meticulously inspect the device. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.

If i have made a separate lens purchase I send the lens back but that we all know is under a Limited warranty, so that would clearly say here, send a full camera back so a new  camera can be sent back, the Operator needs to either buy a new $20.00 us lens, or DJI do a good faith thing here, by  saying keep the lens and we'll send you one out on us.  good luck in the choice   


IMO I buy one and send back to dji their defect never said  swap.  but people will do things like that

Fishycomics Posted at 3-11 03:39
If i have made a separate lens purchase I send the lens back but that we all know is under a Limited warranty, so that would clearly say here, send a full camera back so a new  camera can be sent back, the Operator needs to either buy a new $20.00 us lens, or DJI do a good faith thing here, by  saying keep the lens and we'll send you one out on us.  good luck in the choice   

Thank you for your feedback. We understand your frustration regarding the perceived inconsistency between separate lens returns and full camera returns. We appreciate your input.

Please note that our online repair registration system automatically provides component return instructions based on the product model and selected issue. You have the option to return the recommended components or the entire product for a comprehensive diagnosis.

DJI Gamora Posted at 3-11 07:30
Thank you for your feedback. We understand your frustration and appreciate you highlighting the perceived inconsistency between returning a separate lens purchase and returning the entire camera. We value your input and your suggestion on returning the whole camera.

However, please not that in registering the repair service online, the system will offer you components return instructions automatically based on the product model and selected issue type. You can send back the recommended components or the complete set of the product for complete diagnose of your product.

This is a real response or computer generated, auto-reply to people  offering help not asking for support, but yet you'll correct the issue we personally have

Fishycomics Posted at 3-11 09:48
This is a real response or computer generated, auto-reply to people  offering help not asking for support, but yet you'll correct the issue we personally have

Hi there, we apologize for the inconvenience and appreciate your feedback. To avoid any misunderstanding, we have made corrections to the previous reply. Thank you for your understanding and tolerance.

DJI Gamora Posted at 3-11 13:18
Hi there, we apologize for the inconvenience and appreciate your feedback. To avoid any misunderstanding, we have made corrections to the previous reply. Thank you for your understanding and tolerance.

shows the computer anylist needs correcting