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White Flashing Frames While Recording Full FOV Not HQ FOV
137 4 3-6 23:03
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ippielb
lvl.1
Canada
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video from my mavic 2 pro and in the FULL field of view the camera records and has white frames that flash. Meanwhile in HQ field of view it does not. I'm not sure how to fix this, i have checked the flat ribbon connector and it seemed to fix it for test flights but again immediately when i actually tried to use it. The video flashes white frames again.
https://www.reddit.com/r/dji/comments/1j3iji8/dji_mavic_2_pro_full_fov_video_flashing_white/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button


I posted on Reddit in the DJI topic and uploaded a video to see.


I have checked the ribbon cable and it seems to be intact, and connected tightly. I have tried to reset the camera settings, drone firmware i am unaware how to re program, when i connect to the controller it only lets me check the firmware not hard reset it.
3-6 23:03
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DJI Natalia
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Hi there, thank you for bringing this to our attention.
Kindly follow the troubleshoot below and revert back to us if the issue still persists.
1) Please check whether the SD card is included in the recommended SD card list. if not, it is recommended to replace the recommended SD card and try again;

2) For the drone that has Internal Storage, Please try to record a new video using the internal storage. If there is still a flash issue, kindly revert back to us to check and assist you further.

Looking forward for your response.
3-7 02:17
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ippielb
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Canada
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New development, assuming that its the ribbon cable for the gimbal/camera or the gimbal wiring to the camera itself.
3-13 13:12
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DJI Gamora
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ippielb Posted at 3-13 13:12
[view_image]

New development, assuming that its the ribbon cable for the gimbal/camera or the gimbal wiring to the camera itself.

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/us/repair/index. Thanks.
3-15 03:28
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ippielb
lvl.1
Canada
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Removed the ribbon cable from the gimbal and found this on the underside. Replaced with one from Amazon and pink screen is now gone. FULL field of view doesn’t seem to flash but haven’t flown the drone yet. Drone has never been crashed. Only in a foam pelican case, I blame this wear on poor design from gimbal support while in storage. It can still wiggle with factory support.
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yesterday 12:49
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