Has anyone had trouble getting through to dji

I have waited for a week now after sending 5 emails and nothing.   No reply back nothing.  


Anyone know how I can get some bloody service of them. I need my controller fixing under warranty

Hi Jimbobaroola, try to contact throght the DJI Support webpage. There you have an email and a live chat

I forgot the link:

https://www.dji.com/es/support

You can call DJI support in the UK at 01243 859444.

Hi there. I apologize for the inconvenience. Could you please provide us with the relevant ticket number for further assistance? We look forward to your response.

8870777 is my ticket number. Thanks

Jimbobaroola Posted at 3-7 23:58
8870777 is my ticket number. Thanks

Hi Jimbobaroola, thank you for providing the ticket number. We will check this with our relevant team and update you soon. Just to clarify, have you submitted a repair request? If you have, please provide us the case number (CAS) as well. If you have any further questions or concerns, please do not hesitate to contact our online service, you could also visit : https://www.dji.com/support?site=brandsite&from=nav.

My ticket number is as a I e. Surely. !??

This is the only number Tonya e given me.

and …… silence again can hear the rumble weed now.  This is an absolute joke. Still not got any further with  your faulty goods. Losing my patience a bit as I work hard for my money and for dji to totally disregard a very very loyal customer like this is terrible.  

What is the problem that you have Jimbobaroola? Maybe some of us could help you

Cheers dude. Controller 3 left stick got a mind of its own sometimes it’s just glitches other times it does a 180 and I end up in my back really annoying unsafe and needs fixing asap

Jimbobaroola Posted at 3-8 09:43
and …… silence again can hear the rumble weed now.  This is an absolute joke. Still not got any further with  your faulty goods. Losing my patience a bit as I work hard for my money and for dji to totally disregard a very very loyal customer like this is terrible.

Hi Jimbobaroola, we want to sincerely apologize for any frustration and inconveniences you have experienced regarding your case. We understand how important this issue is to you, and We truly appreciate your patience as we work to resolve it.

Please know that your concerns are our top priority, and we are here to assist you every step of the way. If you could provide any additional details about the situation, We will do my utmost to find a solution as quickly as possible.

Thank you for giving us the opportunity to make things right. We value your feedback and am committed to ensuring your satisfaction.

Jimbobaroola Posted at 3-8 01:17
My ticket number is as a I e. Surely. !??

This is the only number Tonya e given me.

Thank you for providing your case number. We appreciate your prompt response and cooperation. We want to assure you that we have raised the issue with the relevant department for further investigation. We will keep you updated and revert back to you as soon as we have more information.

Thank you for your patience, and please feel free to reach out if you have any additional questions in the meantime.