Hey, any tech admins can bind my mobile 6 to my account, for some reason it’s not binding now and I did this 1 month ago. For some reason it’s not bound anymore but can’t rebind it

Hi there. Sorry for the inconvienience. I apologize for the inconvenience. May I ask if you received any error messages? You can also refer to the link provided for information regarding the binding issue. We look forward to your response.

Link: https://support.dji.com/help/con ... ;paperDocType=paper

DJI Natalia Posted at 3-7 15:05
Hi there. Sorry for the inconvienience. I apologize for the inconvenience. May I ask if you received any error messages? You can also refer to the link provided for information regarding the binding issue. We look forward to your response.

Link: https://support.dji.com/help/content?customId=en-us03400008783&spaceId=34&re=US&lang=en&documentType=artical&paperDocType=paper

Hi yesI did all that but here’s the error message I keep getting see screen shot

B_ally Posted at 3-9 08:18
Hi yesI did all that but here’s the error message I keep getting see screen shot

Hi there! Thank you for the picture you provided. We sincerely apologize for the inconvenience. Worry not, we are here to assist you with this matter. Could you please provide a photo that includes the device serial number? Thank you!

DJI Natalia Posted at 3-9 08:48
Hi there! Thank you for the picture you provided. We sincerely apologize for the inconvenience. Worry not, we are here to assist you with this matter. Could you please provide a photo that includes the device serial number? Thank you!

Here’s the serial number, says activation date N/a but when checking in the DJI site it shows the correct activation date.

Hello B_ally,

Thank you for reaching out to DJI.

To assist you with binding your Osmo Mobile 6 to your account, could you please provide us with the following information:
1. A photo of the device that includes its SN (Serial Number).
2. The DJI account you wish to bind the device to.
3. Your current country or region.

We appreciate your understanding and cooperation in providing these details. Thank you.

DJI Stephen Posted at 3-11 02:13
Hello B_ally,

Thank you for reaching out to DJI.

How do I private message you these details?

DJI Stephen Posted at 3-11 02:13
Hello B_ally,

Thank you for reaching out to DJI.

    


I have PM you the DJI account needs binding to,  same as this account for the forum

Hello B_ally,

Thank you for providing the information. We have reached out to you via personal message to assist you further. Please check your messages at your convenience.

Have a wonderful day.

B_ally Posted at 3-11 05:18
How do I private message you these details?

Hello B_ally,

Thank you for reaching out. We have received your personal message and have replied to it. Please check your messages at your convenience.

We appreciate your understanding and cooperation.

Hello B_ally,

We hope you're doing well. We have successfully linked the DJI account you provided with your Osmo Mobile 6.
Thank you for your patience, understanding, and support of DJI.

Wishing you a great rest of the week.