Hi, so I was out flying today at a place and my drone was in video mode, but it kept zooming in automatically without me turning the dial on the back of the controller,.

Maybe it's just a software glitch, or or something related to the software.

Do you guys have any ideas why this is happening?

It's never happened before.


It's very important that I get this resolved ASAP, can you guys give me any ideas about how to fix this software glitch? I'm assuming that's what it is.

Any ideas on how to fix it would be great.

Cheers!

Hello there. Thanks for reaching out. To address the issue you’re experiencing, we suggest trying the following solutions:1. Check for Accidental Zoom Activation:
Confirm whether the zoom button on the camera interface was accidentally pressed.
2. Inspect the Remote Control Dial:
Ensure the dial on the remote control is functioning properly.
3. Select the Correct Lens:
On the camera interface, tap the zoom button to verify that the correct lens is selected.

If the issue persists after these steps, it would be greatly helpful if you could provide an issue video demonstrating the issue.
You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.