Hi everyone,
I recently had an accident with my DJI drone and wanted to see if anyone here has encountered a similar issue or has advice. While flying the drone at around 50 meters to capture footage of my house, I accidentally hit some internet cables that I hadn't noticed. After the collision, the drone still flies, but I noticed that the videos it captures have become shaky in both portrait and landscape modes.

here is the actual video
https://youtu.be/GAWtMUJzL9g

Has anyone experienced something like this? If so, how did you address the issue? Any tips or advice on troubleshooting or repairs would be greatly appreciated.
Thank you in advance for your help!

Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/es/repair/index.

DJI Gamora Posted at 3-12 12:56
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/es/repair/index.

thank you for the link

DJI Gamora Posted at 3-12 12:56
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/es/repair/index.

hello Gamora, can I go directly to this authorized service center? I'm from Alicante Spain

DJI Gamora Posted at 3-12 12:56
Hi there, thank you for bringing this to our attention and we sincerely apologize for any inconvenience you may have experienced. If your aircraft has been involved in a collision or crash, it may have sustained structural or internal electronic damage, which could affect its flight safety and performance. As for your case, we recommend you send your aircraft back to DJI for a thorough diagnosis to mitigate any potential flight safety risks. Our dedicated team will meticulously inspect the aircraft to ensure its flight safety. You can submit a repair application via this link here : https://repair.dji.com/es/repair/index.

Thank you for your response and for providing the details regarding my repair request. I have already received a case number for my unit, and I appreciate the assistance so far.

However, I noticed that the shipping address provided is in France, which is quite far from my location in Spain. Upon checking the DJI website, I found that there are three authorized service centers in Spain. Is it possible for me to choose one of these service centers to ship my unit for repair instead of sending it to France? This would be much more convenient for me.

I look forward to your guidance on this matter. Thank you for your support!

Best regards,

ABSOLUTELY Posted at 3-12 14:22
Thank you for your response and for providing the details regarding my repair request. I have already received a case number for my unit, and I appreciate the assistance so far.

However, I noticed that the shipping address provided is in France, which is quite far from my location in Spain. Upon checking the DJI website, I found that there are three authorized service centers in Spain. Is it possible for me to choose one of these service centers to ship my unit for repair instead of sending it to France? This would be much more convenient for me.

Hi there, thank you for reaching out. Could you please share the case number with us so we can look into this? You can send it via personal message. We look forward to your reply!

DJI Gamora Posted at 3-12 16:42
Hi there, thank you for reaching out. Could you please share the case number with us so we can look into this? You can send it via personal message. We look forward to your reply!

here is my case number CAS-20958757-M0Y6Q3

ABSOLUTELY Posted at 3-12 22:51
here is my case number CAS-20958757-M0Y6Q3

We appreciate you providing the case number. Our records show your device's warranty is valid in the Philippines. Therefore, while we can still process your repair, you'll need to cover the shipping costs. Please refer to the shipping instructions sent to your email.

DJI Gamora Posted at 3-13 01:01
We appreciate you providing the case number. Our records show your device's warranty is valid in the Philippines. Therefore, while we can still process your repair, you'll need to cover the shipping costs. Please refer to the shipping instructions sent to your email.

sure, thanks for the help

ABSOLUTELY Posted at 3-13 03:53
sure, thanks for the help

You're very welcome! We're excited to assist you. Your satisfaction is our top priority, so please feel free to reach out with any further questions or requests. We're here to support you every step of the way. Wishing you a fantastic rest of your day.