Hi I have a Neo drone and a RC 2 controller, today I have a message on the controller telling me to switch off my goggles. I do not own goggles and I can't
get the message off the controller to fly my Neo. Help please.  Mel

Hi there! Thank you for reaching out. Could you please try to update or refresh your aircraft and remote controller firmware via DJI Assistant 2 using a PC. You may visit our official DJI website, scroll down to the bottom of the page, and click on Download Center-Software-DJI Assistant 2 Series-DJI Assistant 2 (Consumer Drones Series). If the issue still persists, please provide us with a video showing the issue.

Hi thanks for your quick reply to my question. I’ve got the DJI Assistant 2 up on my computer , being a dinosaur what do I do next?  

Hi sorry do I have to do something with Zip or exe? As you may have guessed when I started school we ink wells.

DJI Gamora Posted at 3-13 01:08
Hi there! Thank you for reaching out. Could you please try to update or refresh your aircraft and remote controller firmware via DJI Assistant 2 using a PC. You may visit our official DJI website, scroll down to the bottom of the page, and click on Download Center-Software-DJI Assistant 2 Series-DJI Assistant 2 (Consumer Drones Series). If the issue still persists, please provide us with a video showing the issue.

Hi thanks for your quick reply to my question. I’ve got the DJI Assistant 2 up on my computer , being a dinosaur what do I do next?  Do I need to do something with Zip or exe. .?

djiuser_yJZi926n3atG Posted at 3-13 02:24
Hi thanks for your quick reply to my question. I’ve got the DJI Assistant 2 up on my computer , being a dinosaur what do I do next?  Do I need to do something with Zip or exe. .?

Install the software DJI_Assistant 2 on your PC and before starting it, connect the RC2 by USB to your computer.

Once you have done that, the DJI Assistant 2 should detect your RC2 and you can update its firmware

djiuser_yJZi926n3atG Posted at 3-13 02:24
Hi thanks for your quick reply to my question. I’ve got the DJI Assistant 2 up on my computer , being a dinosaur what do I do next?  Do I need to do something with Zip or exe. .?

Thank you for your response. After you connect your RC2 and aircraft, you will need to power on the device and you open the DJI Assistant 2 software. Once DJI Assistant 2 identifies the aircraft or RC2, you need to click on the icon. And go to the Product page. Select [Firmware Update] in the left menu. Find the corresponding firmware version and click [Update]. Feel free to ask if you have any questions.

DJI Gamora Posted at 3-13 03:03
Thank you for your response. After you connect your RC2 and aircraft, you will need to power on the device and you open the DJI Assistant 2 software. Once DJI Assistant 2 identifies the aircraft or RC2, you need to click on the icon. And go to the Product page. Select [Firmware Update] in the left menu. Find the corresponding firmware version and click . Feel free to ask if you have any questions.

Thanks for your assistance. Everything working fine with new update.

djiuser_yJZi926n3atG Posted at 3-13 05:24
Thanks for your assistance. Everything working fine with new update.

Nicely done!  Gotta love it when instructions work the way they are supposed to!  Welcome to the  Neo world!

djiuser_yJZi926n3atG Posted at 3-13 05:24
Thanks for your assistance. Everything working fine with new update.

You're very welcome! We're excited to assist you. Your satisfaction is our top priority, so please feel free to reach out with any further questions or requests. We're here to support you every step of the way. Wishing you a fantastic rest of your day.