I have an issue with my dji osmo pocket 3. It will always rotate to the right, until the gimbal reach the end when I start recording. I have done factory reset, calbration. i have no idea what has happened to it. Anyone face this issue before? I suspect its the joypad issue. but when it is not recording, i can move the gimbal left or right using joypad. once i start recording, the gimbal will auto rotate to the right until it reach the end. I can force it to rotate to the left for a while, but it wont stop rotating to the right. I can double press the joypad to recentre it. Please help

Hi there, thank you for bringing this to our attention. Before we provide further assistance, could you please share a video that showcases the issue you are experiencing? This will help us analyze the situation more effectively. Looking forward to your response!

how  to upload a video?

saviola88 Posted at 3-14 00:39
how  to upload a video?

Hello there. To better understand the problem and assist you effectively, it would be greatly helpful if you could provide an issue video demonstrating the issue.
You may save it through a shareable link like Google Drive and DropBox, then send the link here. We will check this further for you.

Thanks a lot, this is the link for the video

https://drive.google.com/file/d/18hq9GSYBoQBAL2aorM5EnvChpZQMnlAS/view?usp=sharing

saviola88 Posted at 3-14 16:39
Thanks a lot, this is the link for the video

https://drive.google.com/file/d/18hq9GSYBoQBAL2aorM5EnvChpZQMnlAS/view?usp=sharing

Hi there, thank you for reaching out. We apologize for the delayed response.Could you please confirm if the issue occurred immediately after startup?

DJI Gamora Posted at 3-17 10:44
Hi there, thank you for reaching out. We apologize for the delayed response.Could you please confirm if the issue occurred immediately after startup?

Hi, it occurred immediately right after i start recording.

saviola88 Posted at 3-17 17:26
Hi, it occurred immediately right after i start recording.

Thank you for your confirmation. Upon checking, may I please reconfim if your device was in SpinShot mode? We look forward to your response.

saviola88 Posted at 3-17 17:26
Hi, it occurred immediately right after i start recording.

Hi there,

We're sorry for the inconvenience you’ve experienced despite multiple attempts. It is recommended to restore the factory settings and calibrate the gimbal again to see if it works. If the issue continues, please let us know your current region so we can provide further assistance tailored to your situation.

Thank you for your patience, and we look forward to resolving this for you soon!

DJI Gamora Posted at 3-18 12:19
Thank you for your confirmation. Upon checking, may I please reconfim if your device was in SpinShot mode? We look forward to your response.

it is not in spin mode.

DJI Mindy Posted at 3-18 19:15
Hi there,

We're sorry for the inconvenience you’ve experienced despite multiple attempts. It is recommended to restore the factory settings and calibrate the gimbal again to see if it works. If the issue continues, please let us know your current region so we can provide further assistance tailored to your situation.

I have tried factory reset and calibrate my gimbal for 3 times, but the issues still exist. I stay in Malaysia currently.

saviola88 Posted at 3-19 00:21
I have tried factory reset and calibrate my gimbal for 3 times, but the issues still exist. I stay in Malaysia currently.

Thank you for your response. We suggest you to go to the nearest DJI Authorized store to send back your device for inspection. You can find out the information via this link here: https://www.dji.com/nl/service/repair/centers

Should you have any questions, feel free to contact us. Thank you.