Had a quick question for anyone that has had to send there inspire1 in to DJI for repairs. In the email I recieved from DJI the following step was given:
6. Pack your equipment safely. Include protection such as bubble wrap and packing peanuts. Keep in mind that any product shipped just in the on-shelf packaging (i.e. white Phantom box) is not acceptable and will automatically qualify it for invoiced repair. You can always place the product box or case in a cardboard box, this is acceptable.
Inspire 1 is the exception to rule 6, please do ship it in its hard case, packed inside of a cardboard box Once received by our Los Angeles facility your unit will be considered an active repair. The ETA for repairs is approximately 2-3 Weeks from the date it is checked in by our facility. On that day, you will be emailed. Within that 2-3 Weeks phone or e-mail requests for status updates will not be entertained, as we can only provide you the information you already see when logging into Freshdesk and these requests only serve to slow the process for others. Only in the rare event that more than 2-3 Weeks have passed since your unit was checked in, should you call 818-235-0789 for further assistance.
Now my question is in referring to the exception to rule 6, How are we supposed to ship our Inspire's if not in the hard carrying case? Any suggestions as to what they want exactly? any help would be appreciated. thanks
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