1st posted on the wrong forum.


Well after three months in the repair shop in Germany my drone was returned, with the Gimbal going ballistic, so today after the drone was collected for repair last week I've been sent a quote as told.

Dear Sir or Madam,

Unfortunately your unit cannot be repaired under warranty.

Please find enclosed the invoice/quotation for the required repair.
We would like to inform you, that the repair will be carried out after receipt of the payment.



so you can imagine how impressed I am this morning.  

Sorry Jason. Let me check with our repair team. Would you leave your email address and RMA#? Our repair time have been improved to 2 weeks now. I believe I can help you.

DJI.Terry Posted at 2015-10-29 06:53
Sorry Jason. Let me check with our repair team. Would you leave your email address and RMA#? Our rep ...

Jason.harrison@well.co.uk  RMA No.1510193YL-PH1978.  thanks in advance.

Had a great e-mail telling me sorry for the mistake and DJI will sort my drone out.  Thanks Howard from DJI

Good to hear!

Well had my drone back working, only managed a small couple of test flights but i'm very happy to she it back again. thanks for the quick turn around.  and thanks for all the effort in sorting the mistake out DJI.  Jase