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DJI GO always crashes on "create movie"
3455 14 2015-10-30
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MiRoPhantom3
lvl.1

Germany
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Hi DJI,

whenever I want to create a movie in my library the "DJI GO" app crashes the moment I press the yellow button "Create Movie" on HTC One mini. It shortly shows the screen and then the app closes.

I send a couple of crash reports already.

Any hope this will be corrected soon?

2015-10-30
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busclas
lvl.4
Flight distance : 597277 ft

United States
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Similar issues here.  Mine does crash until it goes to upload the movie and if it does upload the movie it get stuck forever in processing on the sky pixel website.
2015-11-1
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klaasdb1
New

South Africa
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Same here. Just loaded the updated version. Video view wont even work. Using a Galaxy S6.
2015-12-14
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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For the original post, it may be the devise doesn't have enough processing power.
And for the last post, how much free RAM do you have on your phone.
My phone was very slow and I cleared up a bunch of the "Running Apps" and then everything flowed much better. Since you have a later model phone, then that could be why.
2015-12-14
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R&L Aerial
Captain
Flight distance : 298100 ft
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United States
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DJI-Ken Posted at 2015-12-14 15:25
For the original post, it may be the devise doesn't have enough processing power.
And for the last p ...

I have an ipad air 2 and mine crashes
2015-12-18
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DJI-Ken
DJI team
Flight distance : 1515312 ft
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United States
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R&L  Aerial Posted at 2015-12-19 09:06
I have an ipad air 2 and mine crashes

Strange, I have a IPad Air and have and the app runs fine.
2015-12-18
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mellebl1
lvl.1

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IPad Mini 2 Crashes same issue. Movie Create has never worked on IPad 2 for me. I have a Samsung S4 Smart Phone and it does work.
2016-4-9
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rreindl
First Officer
Flight distance : 6491926 ft
United States
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Try clearing the video cache in the Dji Go App.
2016-4-9
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mellebl1
lvl.1

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rreindl Posted at 2016-4-10 00:21
Try clearing the video cache in the Dji Go App.

Cleared the Cache and this did not help. Just downloaded the latest DJI Go app and still the same. Press create movie, freezes 20 seconds then crash and burn.
2016-4-30
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qkoop
lvl.1

Canada
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Same Problem on an iPad air2. Everything works great until I hit " create movie" then 10 seconds later crash and DJI app closes . Pulling my hair out anybody have any ideas how to fix this?
2016-9-25
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uptowndisco
Second Officer
Flight distance : 5486841 ft
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United Kingdom
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qkoop Posted at 2016-9-26 00:25
Same Problem on an iPad air2. Everything works great until I hit " create movie" then 10 seconds la ...

Strange you would think all the iOS would be the same , mine is an Air 2 and works fine making movies as does my iPhone 6S+ .
2016-9-25
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fansd7a37fde
lvl.1
Flight distance : 11102 ft
Italy
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On my iPhone 5 the same. Can't solve this problem? It's a very big issue
2017-1-7
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fansd7a37fde
lvl.1
Flight distance : 11102 ft
Italy
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have you ever solve this problem? if yes... how?
2017-1-7
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Degrandville
New
United States
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I am having the same issue with the DJI Go 4 app on iphone 6.  It crashes at the uploading movie phase.  I cleared the cache and have 50 GB of space.  I can't fix the issue.  
2017-6-27
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MarcTardin
lvl.1
Flight distance : 139193 ft
Brazil
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The same problem...with Skypixel editor. I used my brand-new Samsung S8+.
I used  4 different video captures and try to edit the "automatic video" done by  skypixel software.

After edns and click to "complet... it freezes at about 29 - 33% every time i tryed.
I closed ever windows. put on wifi and 4g connection... but the same freeze during complete processing time.
2018-2-25
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