Please select Into the mobile phone version | Continue to access the computer ver.
Early Adopters
1014 6 2015-11-5
Uploading and Loding Picture ...(0/1)
o(^-^)o
eaglecook
lvl.3
United States
Offline

Hi fello DJI nerds. I read through these forums a lot but don't post too much as most of the things I would have to add have already been added. Having said that, I have noticed a trend that I thought was worthy of mentioning.

I see a ton of complaints from people about DJI not solving thier problem within a day or two, or putting out gear that still needs firmware updates and on and on... I think it's worth noting that as early adopters of this cool new tech (and yes, we are early adopters!) we need to understand that things are not going to be perfect right out of the box. If you want that kind of product experience, buy a different product that has been out for a while. All tech companies get their products to a "good enough to sell" point, then release, then fix problems. If they were to wait until the product is perfect, it would never get released.

If this is anoying to you or you think you are being snowed over or lied to, don't buy the product. It's really that simple. I recently saw a post asking DJI to speed up the firmware update because this person had a gig that he baught the OSMO specifically for. That just makes no sense to me. If you are balancing the succes of your media business on a product that has been out less than a month, you need to rethink your plan.

Personally, I think DJI is doing a fantastic job. I crashed my Inspire the first month I had it and they fixed it at no cost to me. The crash was totally my fault, but they didn't even blink, just fixed it and sent it back. It did take a long time, but I accepted that as the price of being an early adopter. I just got my Osmo toady and I'll have to say that I am looking forward to a better power solution, but I was aware when I bought it that the battery life was limited.

I'm not saying that we should all be ok with anything they throw at us, but it's still early days for this growing industry and DJI is leading the way. Do your research, check the forums, purchase with the understanding that it will be a journey and you will learn as things change and by the time the mass population gets involved, you'll be an expert. (Inspire guys, remember the first couple of firmware upates and how confused everyone was?).

I'm not trying to start a fight, or flame anyone, I just think that we all need to understand where we stand and do our best to help DJI solve problems by giving constructive feedback rather than throwing tantrums because we get impatient or our expectations are not met, regardless if they are reasonable or not.

Happy flying....
2015-11-5
Use props
kvamens
lvl.4

Norway
Offline

Agre in the major parts, but mean stuff should work when on the market, i axept the stuff get updated and improved after i buy, but also expect it to work as promised on the time i bought it.

Now i got a stick in my hand not working , i don' t like that
2015-11-5
Use props
DJI-Amy
DJI team

Hong Kong
Offline

Hi, eaglecook, very grateful for your understanding. Yes,we will try our best to solve problems and meed customers need. It may takes time, but we're moving forward and never stop. We will be humble and open for the suggestions and feedbacks.
2015-11-18
Use props
DJI-Amy
DJI team

Hong Kong
Offline

kvamens Posted at 2015-11-6 10:41
Agre in the major parts, but mean stuff should work when on the market, i axept the stuff get update ...

Hi, what is the problem of your OSMO?
2015-11-18
Use props
kvamens
lvl.4

Norway
Offline

DJI-Amy Posted at 2015-11-18 10:14
Hi, what is the problem of your OSMO?

Quess your working at the issue, but x3 gimbal dosen't work with the osmohandle
2015-11-18
Use props
DJI-Amy
DJI team

Hong Kong
Offline

kvamens Posted at 2015-11-19 03:30
Quess your working at the issue, but x3 gimbal dosen't work with the osmohandle

It will be compatible soon, we will release a firmware which enable the use of X3 on  OSMO handle.
2015-11-18
Use props
darmino
lvl.3
Flight distance : 615230 ft
United States
Offline

Yeah, I agree! Lets be real, it's not like DJI products are  going to kill someone if they have buggy software or they fail.  OH WAIT,  scratch that.
2015-11-20
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules