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Dji Osmo shipping
1459 25 2015-11-5
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valz_oddz
New

Australia
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How long has everyone received their Dji Osmo after ordering it?

It has been 10 days since I ordered it and still hasn't been shipped. None of my emails have been answered to either and I've sent multiple emails asking when it will be shipped.
2015-11-5
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Lofty Visions
lvl.2

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I've been waiting since 10 October mate, my delivery status still says "pending". Pretty annoyed to be honest
2015-11-5
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DJI-Tim
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-6 14:55
I've been waiting since 10 October mate, my delivery status still says "pending". Pretty annoyed to  ...

Sorry for the delay! can i have your order numbers, please
2015-11-5
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DJI-Tim
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-6 14:55
I've been waiting since 10 October mate, my delivery status still says "pending". Pretty annoyed to  ...

Sorry for the delay! can i have your order numbers, please
2015-11-5
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DJI-Tim
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-6 14:55
I've been waiting since 10 October mate, my delivery status still says "pending". Pretty annoyed to  ...

Sorry for the delay! can i have your order numbers, please
2015-11-5
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DJI-Tim
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-6 14:55
I've been waiting since 10 October mate, my delivery status still says "pending". Pretty annoyed to  ...

Sorry for the delay! can i have your order numbers, please
2015-11-5
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calbear
lvl.1
Flight distance : 30525 ft
China
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I placed my order on the first day(Oct 9) and no news. I see some ppl already received their. I don't know why I should support dji on their first day while not being prioritize by them. My order number086126474096) is
2015-11-6
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Lofty Visions
lvl.2

Australia
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Hi Tim, my order numbers are 061111244261 and 061111180599. Thanks
2015-11-6
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phantomchaos
New

United States
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Mine is still PENDING too:

Order No.: 001137131366
Order Amount: $729
Order Currency: USD
Payment Method: PayPal
Order Time: 2015-10-08 19:55:01
2015-11-6
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heyandy
lvl.3
Flight distance : 413009 ft
United States
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It seems this is a norm.  I ordered on 10/21 with the hope of getting it by 11/18 (at the time didn't think an unreasonable assumption of a month, but now I doubt it will happen)...
My order # is 001139219481

Annoying part is other DJI vendors are saying they have OSMO's in stock and can ship today!
2015-11-6
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Calvette
Second Officer
Flight distance : 103222 ft
United States
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phantomchaos Posted at 2015-11-6 08:28
Mine is still PENDING too:

Order No.: 001137131366

2015-10-08 18:10:01
Order Number:  00113702xxxx
I've had it for over a week.delivered 10/26/2015
Also a paypal order
2015-11-7
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Hooks
lvl.4
Flight distance : 226450 ft
Canada
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Still waiting on mine too,  next time I'll be ordering through a third party for sure.

Order Time:        2015-10-15 03:37:51
Order #: 001138350461
2015-11-8
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Lofty Visions
lvl.2

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How does one go about getting a refund? I'm sick of waiting and annoyed DJI have had my money for a month now. Wen I ordered it said shipping in 10-15 days . Meanwhile every man and his dog have got theirs.
2015-11-8
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JKPinPDX
lvl.1

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DJI-Tim Posted at 2015-11-6 15:06
Sorry for the delay! can i have your order numbers, please

Please give me an update on my 2 orders...

Order# 001140531074

Order#001139953244

Thank you DJI
2015-11-8
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DJI Store
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-6 17:46
Hi Tim, my order numbers are 061111244261 and 061111180599. Thanks

Hi,Lofty Visions, your order  061111244261 was placed on Oct 20th and the spare parts about 25 working days after payment confirmed. Order 061111180599 with OSMO will be shipped out in the following two working days.Thanks for your patience.
2015-11-8
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DJI Store
DJI team

Hong Kong
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heyandy Posted at 2015-11-7 04:56
It seems this is a norm.  I ordered on 10/21 with the hope of getting it by 11/18 (at the time didn' ...

Dear heyandy,your order has not been shipped out because the Carry Case is currently in short supply. We will push our factory and warehouse to ship it out as soon as possible. Thanks a lot for your patience.
2015-11-8
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DJI Store
DJI team

Hong Kong
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phantomchaos Posted at 2015-11-7 00:28
Mine is still PENDING too:

Order No.: 001137131366

Hi, phantomchaos, shipment was delayed because the spare parts are currently in short supply. We will try our best to ship it out as soon as possible and kindly suggest you contact onlinesales@dji.com for further help. Thanks.
2015-11-8
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DJI Store
DJI team

Hong Kong
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Hooks Posted at 2015-11-9 05:43
Still waiting on mine too,  next time I'll be ordering through a third party for sure.

Order Time:         ...

Hi, Hooks, in the beginning, we plan to ship out your order about 20 working days after payment confirmed.  OSMO  Vehicle Mount is currently in short supply ,so order may be delayed. We will push our factory and warehouse to ship it out as soon as possible. Thanks for your patience.
2015-11-8
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DJI Store
DJI team

Hong Kong
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Lofty Visions Posted at 2015-11-9 10:37
How does one go about getting a refund? I'm sick of waiting and annoyed DJI have had my money for a  ...

Hi,Lofty Visions, you can contact onlinesales@dji.com. Thanks.
2015-11-8
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webi
lvl.1

United States
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I just sent a email today to find where my order is at in the process,  I got my spare battery today but no Osmo to use.  This really sucks.  Plus the fedex box is really beat up and ripped.   Stickers say Void if damaged.  whats that all about.   
Its really frustrating when you see the online store now say 5-7 days after payment is confirmed.  Yet mine is getting close to 20 working days because of the extension arm.  

Online sales should keep the customers happy and at least update each one on the progress of the order.   When the order only says that your payment is confirmed and waiting shipping , it does nothing for customer satisfaction.  
2015-11-10
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Skyrider
Banned

United States
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Tip: the author has been banned or deleted automatically shield
2015-11-10
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morganpaupe
lvl.1

France
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I ve the same problem with DJI.
WHY my order (033110575323) is still not shipped and my shipping status is still "pending"? It must be today (15/11/11) It's been a month since I ordered (14/10, and I have always received nothing!

Your company is not professional and serious!

I need my command for working, can you understand that you put me in a very embarrassing situtation with respect to my clients.

I don't want more excuses, I want my order.

Be professional!
2015-11-11
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heyandy
lvl.3
Flight distance : 413009 ft
United States
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DJI Store Posted at 2015-11-9 01:19
Dear heyandy,your order has not been shipped out because the Carry Case is currently in short supp ...

How do I cancel the carry case then?
2015-11-11
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DJI Store
DJI team

Hong Kong
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heyandy Posted at 2015-11-12 01:47
How do I cancel the carry case then?

You can contact onlinesales@dji.com. Thanks.
2015-11-13
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djiuser_OmgRHNiqaHDP
lvl.2

United States
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15 of December
2018-12-3
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi there, this is the post of the first Osmo, not the Osmo Pocket, if you have any concern, please follow the Osmo Pocket thread or start a new thread, thank you.
2018-12-3
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