1. Before creating a consult thread, please spend 10-15 minutes reading the forum and make sure that this topic hasn’t already been discussed. 2. No spam 3. Support all users in a helpful manner. Everyone has an opinion. It may not be similar to your own but please respond in a positive and supportive manner.
4. If describing a problem, please add video or picture of the issue, as well as your aircraft model, firmware version, app version, mobile device system (android,IOS). You also can add your RMA number and serial number if needed.
5. Add your RMA number in the thread so we can check it immediately. You also can use the Repair Progress Inquiry function on the home page of the DJI forum.
6. If you see that DJI is not replying to your e-mail fast enough, please include the ticket number you received after contacting us to your thread.
7. When replying to other user’s comments, please click the “Reply” button, otherwise other users will not receive the notification and will probably not see your reply.
8. Some users making a mistake posting video, so what they get is just a link, without player. For posting a video from YouTube or Vimeo, please follow the next steps: Step 1: Copy the link ofthe video you want to post
Step 2: Click the add link button
Step 3: Paste the link
Step 4: Create a new thread
Done! Your video will now appear in a window. |