I sent in my P3 for repairs for abad motor on Oct, 28 2015. returned via fedex today nov. 12 2015.
opened the shipping box nicely packed with peanut. inside was the original p3 box that i shipped to dji for repairs.
the gimbel was secured with dji len cap and holder.
the craft was shipped in the original box and secured with bubblue wrap sniggly.
open the p3 box...
find the craft, controller,loose in the box...obvious signs of scuffing and marks/ damage to shell and controller.
no packing what so ever. as if just tossed in the box and shipped. dji lens cap no in place.


Also the battery was NOT returned. there was no documentation stating DO NOT SEND BATTERIES. only a note to not send if they are damaged.

great timely repair...very disappointed with the return packing and subsequent damage, and imcomplete equipment return.
mike

Yea, i took extra care to ship mine. Bought bubble wrap. I was shock yo see it in the box like that

I can just imagine some technician finishing replacing the motor, and toss it all in the box from Chevy and it aside with total disregard. I called support today. They state they're going to ship me the battery back. And they will look into the condition of the drone itself. I have not flown it yet but I tested the motors without props today all seems to work

I would be so pissed.  If it got beat up like that DJI would be sending me a replacement bird.

I try to defend DJI as best I can because I've been very happy with their product, but this is ABSOLUTELY INEXCUSABLE !!!!!!!    A lawyer would have a field day with this one!

Mudcon Posted at 2015-11-12 16:36
I would be so pissed.  If it got beat up like that DJI would be sending me a replacement bird.

My sentiment EXACTLY!   They owe him a Brand New Phantom 3....OEM pkg and all!

I sent mine back this am for the no signal problem.  He told me on the phone to make sure to package it securely and carefully.   If I dont get it back the way I sent it in, I will be getting a new one.

WOW!! That's disgraceful!! I would be pissed!

(Note to self #231) make sure to take good pics of RC and bird b4 sending in for repair. Thank you for the post.

I will get someone to look into this!


Dave

Dear blackberrylaneg ,
Sincerely applogize for that . Please give me your RMA number, I'll report your issue to our repair center and figure out what's going on !

DJI-Patrick Posted at 2015-11-13 00:50
Dear blackberrylaneg ,
Sincerely applogize for that . Please give me your RMA number, I'll report yo ...

Rma 1026201561626216008

blackberrylaneg Posted at 2015-11-13 16:37
Rma 1026201561626216008

double post

blackberrylaneg Posted at 2015-11-13 16:37
Rma 1026201561626216008

These folks will get you sorted fella

Thanks DJI-Dave and DJI-Patrick for the follow up... AKA, Customer Secret Service agents

DJI-Dave Posted at 2015-11-12 18:31
I will get someone to look into this!

So for those of us that need to send our units in, would you suggest to not only take pictures of how it was packed, but also put those pictures in the shipping box to show your technicians that we took said pictures so this is how we expect to receive our bird back?  Just a thought, as I've always taken pictures of the packages I've sent back to other companies, but never put pictures in the shipping box back to them.  Just a thought.

jayhkr Posted at 2015-11-14 21:37
So for those of us that need to send our units in, would you suggest to not only take pictures of  ...

Yeah, I think that would be a good idea. I would recommend that.

Dave

blackberrylaneg Posted at 2015-11-14 00:37
Rma 1026201561626216008

Hi ,blackberrylaneg
Sorry I can't find your information through your RMA number . Please confirm your RMA number and give me more information .

DJI-Patrick Posted at 2015-11-16 05:15
Hi ,blackberrylaneg
Sorry I can't find your information through your RMA number . Please confirm y ...

RMA: 1026201561626216008
this is direct copy/paste from the Email from DJI

As of Monday 11/15/2015 4:23 Central time. I still have not heard back from DJI supervisor as to my complaint.  
I want my Battery returned ASAP, and information of what thier plans are for cosmetic damage to the craft.
thank you for all that have repsonded
mike

blackberrylaneg Posted at 2015-11-17 06:18
RMA: 1026201561626216008
this is direct copy/paste from the Email from DJI

Sorry ,Could you give me some detail ? Your name ? Email address ? Really sorry to keep you waiting !

Michael sherwood.   Blackberrylanegardens@gmail.com

it's time to get angry with the assistance Dji ??? WHAT DO YOU SAY ??? CONTINUOUS READING OF PROBLEMS CAUSED from assistance Dji --- maybe it's time to speak up? or we continue to hope and pray before each flight ???

Rebel Posted at 2015-11-17 21:57
Have you flown it yet? If not you better hurry up and do so.Chances are pretty good that something ...

I have flown and seems to all be in operation. i think there is a blemish on the lens...
they told me i'd have a response by tueday ( today) nothing ....
so tomorrow i call and ask for a supervisor. then call my attorney...i want my battry back and an adjustment..my craft is now for the worse....

Rebel Posted at 2015-11-17 22:37
Its a shame they let their repair people get away with things like this.

It's only a matter of time before there is a suit. I see horror story after horror story.

Rebel Posted at 2015-11-18 16:22
Wasnt it you that just got theirs back unrepaired? Did you get it to fly yet?

Nope mine is in now. Less than 5 hours of flying time and I just got a bill for $244.00. INSANE!

Still no battery sent. No reply from DJI about damage. I think i'd rather have a message to take a hike..then no response at all.

I am a little surprised this has not been sorted by now, its odd how they can't find your RMA,  was it sent to DJI LA ?

Sometimes these things happen but it normally gets sorted fairly quickly,

Unusual for this not to have been sorted especially with Dave and Patric on the case.

See if you can contact Taohe Ed and get this sorted as its not rite, no one should be down parts from an Rma,

Try getting him on RC groups.   DJI have made huge steps in their after sales so these kinds of thing should be come tales of the passed fairly soon. Ed is a good guy and will sort you out.  

I purchased a new P3P from DJI...  Got it in my hands and the controller was not working properly.  Got a RMA and returned it to DJI.  Got detailed instructions in a email which included my RMA and mailing lable.  It spoke about proper packaging.  Packaged up the controller in bubble wrap and more peanuts.  Recieved the controller in a box, with brown paper surrounding it.  The controller was placed in the box upside down.  As soon as I removed the controller, I was able to see that the arm which holds the mobile device was cracked.  Never place a device onto the arm.  Never charge the controller...  Immediately called DJI and sent in photos.  Have not heard anything since.  I am trying to be reasonable, but I think I'm starting to lose faith...  Patrick, maybe you can provided some guidance?  

Woffski Posted at 2015-11-22 11:41
I purchased a new P3P from DJI...  Got it in my hands and the controller was not working properly.   ...

Sorry to hear this. Mine is in for repair now &  It's already been a hassle.

I'm new to this just received my f3p. I'm Very nervous as to what would happen if I need a repair or crash it. Do they charge for repairs. I don't see anything in this thread about charges.