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zenmuse x5 repair?
7267 20 2015-11-12
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haaaarvey
New

United Kingdom
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Hi,
ive just contacted Heliguy who told me they dont repair inspire camera's after explaining that the gimbal on my zenmuse x5 has broken after a small crash involving a bush at around 6ft in the air.

my question is, is that it? is my £1800 camera now just a wright off? a paperweight?

does dji fix the cameras at all, if so how do i go around sending it off to them. i am new to the whole Dji customer base and had a crash pretty early on which was a stupid and completely pilot caused

if anyone can help me i would apprieciate it a lot!

TIA!

HARV
2015-11-12
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simon_finlayson
lvl.1

United Kingdom
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Hi.  Any progress on this?  I've just done the exact same thing.  From about 4 foot,  it flipped,  landed flat upside down on the grass.  Just the weight of the camera pulled the top axis (yaw one) part of the gimbal loose.  The rest of it seems tight.

What happened with yours?
2016-3-25
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DJI-Adela
DJI team

Hong Kong
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Sorry for all the damage!
Please read our after-sales policy in our official website so that you can get the favorable service. http://www.dji.com/service
If you need any help, please let me know.
2016-3-28
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strowern
New
United States
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The Expert Drones guys in Virginia tell me that DJI does not sell replacement parts for the gimbal and the only solution is to buy a new camera ($2,000) or a new gimbal ($1,200).  Why is that?  There were 5 others in the shop with the same issue and at least two more in the this thread. I'm surer there are 1,000s out there - it should be a $50 part!
2016-7-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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strowern Posted at 2016-7-30 01:53
The Expert Drones guys in Virginia tell me that DJI does not sell replacement parts for the gimbal a ...

DJI does not sell those type of components for self repairs. Those parts are only available at the DJI Repair facilites for warranty purposes.
2016-7-29
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steven.r.espino
lvl.1
Flight distance : 305358 ft
United States
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DJI-Jamie Posted at 2016-7-29 12:54
DJI does not sell those type of components for self repairs. Those parts are only available at the ...

The parts should be made available to the consumer.  We spend thousands of $$$ to purchase your drone only to be told, buy a new one or send it in to us (or the nearest repair facility) and wait weeks if not months for repair.  WHY!?!?!?!
2016-10-4
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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steven.r.espino Posted at 2016-10-5 12:36
The parts should be made available to the consumer.  We spend thousands of $$$ to purchase your dr ...

It's unfortunately a set of parts that are not available to purchase from the DJI website. You can always attempt to see if a dealer has them available, but they are primaly used by the repair technicians at the DJI Repair Centers.
2016-10-5
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user5331e6160b
New

Russia
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Hey there guys, I'm in the same situation here. Yaw motor is broken on a gimbal,  and as I was told there is no way to repair it.  So I got to buy new one...  Wait waaaattttt?  Are you serious?  You are not giving us, your customers,  any way to repair our stuff.  I still got hopes to get some replies from DJI guys, all this situation seems surreal. What did you,  guys, do with your broken ones?
2016-10-14
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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user5331e6160b Posted at 2016-10-14 23:49
Hey there guys, I'm in the same situation here. Yaw motor is broken on a gimbal,  and as I was told  ...

This was through the Europe Support Center? Could you happen to provide the case or ticket number from that correspondence?
2016-10-14
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DarrenE
lvl.3
United Kingdom
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An old thread I know, but if anyone now has an X5 paperweight sitting on their desk and would be happy to sell it, please let me know. Thanks..
2017-2-27
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Alan Jupp
lvl.1
Flight distance : 1055561 ft
Australia
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DarrenE Posted at 2017-2-27 15:42
An old thread I know, but if anyone now has an X5 paperweight sitting on their desk and would be happy to sell it, please let me know. Thanks..

DarrenE, Well I have an X5 that I have an issue with that might be for sale. The truth is I crashed (Not a warranty event) and the camera and airframe got a good bump. Repaired aircraft and sent the camera to DJI for repair. Their solution was to try and sell me a new gimbal assy. I got mine back and then sent it to a mod in US and had the gimbal repaired but it wasn't tested there. Upon return it connects, takes video and stills but will not stabilse. I get a gimbal warning after start-up dance. I have tried resetting the magnetic nut - no joy.  What were you thinking of offering to buy this X5 beast.
2017-3-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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Alan Jupp Posted at 2017-3-29 02:13
DarrenE, Well I have an X5 that I have an issue with that might be for sale. The truth is I crashed (Not a warranty event) and the camera and airframe got a good bump. Repaired aircraft and sent the camera to DJI for repair. Their solution was to try and sell me a new gimbal assy. I got mine back and then sent it to a mod in US and had the gimbal repaired but it wasn't tested there. Upon return it connects, takes video and stills but will not stabilse. I get a gimbal warning after start-up dance. I have tried resetting the magnetic nut - no joy.  What were you thinking of offering to buy this X5 beast.

Just for your reference, personal sales like that should be carried through via the PMing system. You no longer have to be 'friends' in order to PM someone, so communication should be easy.
2017-3-29
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sturmy
lvl.2
Flight distance : 11102 ft
Singapore
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have you seen this ?
2018-2-5
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sturmy
lvl.2
Flight distance : 11102 ft
Singapore
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DJI-Jamie Posted at 2016-10-5 13:50
It's unfortunately a set of parts that are not available to purchase from the DJI website. You can always attempt to see if a dealer has them available, but they are primaly used by the repair technicians at the DJI Repair Centers.


have you seen this ?
2018-2-5
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albert12345
lvl.1
Flight distance : 36371 ft
Australia
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this is what i need where can i get one
2018-10-2
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albert12345
lvl.1
Flight distance : 36371 ft
Australia
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do you know where i can get one of this?
thanks albert
2018-10-3
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B_animal
lvl.1
Flight distance : 156591 ft
United States
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I just sent my x5 into dji and they repaired it, also covered it under warranty even thou I bought it used on ebay
2-27 21:51
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B_animal
lvl.1
Flight distance : 156591 ft
United States
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I just sent my x5 into dji and they repaired it, also covered it under warranty even thou I bought it used on ebay
2-27 21:51
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B_animal
lvl.1
Flight distance : 156591 ft
United States
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I just sent my x5 into dji and they repaired it, also covered it under warranty even thou I bought it used on ebay
2-27 21:51
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RussCust
New

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Hi, im from Russia.
Its my photo from my manufacture.
if you need some dji x5 repair kit, please email to order@russcust,ru
9-15 23:43
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RussCust
New

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find photo in my instagram @russcust
9-15 23:50
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