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Video Glitch Error on OSMO (video example)
2887 20 2015-11-14
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elcretino
lvl.1

Mexico
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Hello everyone.
I have a problem with my Osmo.
I have just one day with it and im very dissapointed.

This is the problem:



Specs:
-This error is present on every recording configuration.
-Im using the memory card that came with the Osmo.
-My firmware version is 1.0.1.19



Hope someone could help me before I have to return it.

2015-11-14
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markwiss.hotmai
lvl.2
United States
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New York - Same thing, massive, rolling pixilation.

???
2015-11-14
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dennismurry08
Captain
Flight distance : 5442736 ft
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United States
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markwiss.hotmai Posted at 2015-11-14 18:43
New York - Same thing, massive, rolling pixilation.

???

Are you recording in 4K? Theres a known bug in the upper 4K fps...DJI knows about it
2015-11-14
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dji-jerry
lvl.2

Hong Kong
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What about your settings,Please.
We have a problem in 4096*2160 . Please try other resolutions first.And the problem will be fixed in next firmware.
2015-11-15
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Mario Castellan
lvl.1

Mexico
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dji-jerry Posted at 2015-11-15 17:10
What about your settings,Please.
We have a problem in 4096*2160 . Please try other resolutions first ...

Hi dji-jerry.
As I exposed on the post I have the same issue in all resolutions.
2015-11-15
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sploodge
Captain
Flight distance : 809350 ft
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United Kingdom
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Hi Mario, do you have another memory card to try, just in case its that.
2015-11-15
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gilbertoperezc
lvl.1

United States
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Same problem , but after I HAVE DONE THE LAST FIRMWARE UPDATE!
2015-11-15
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DJI-Amy
DJI team

Hong Kong
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Hi, did the video that you uploaded came from the cache or the sd card?  Please try the following before you contact the support and ask for the return:
1) Check the video in the SD card
2) Try to use different SD card
if the problem exist for every resolution and another SD card, please contact our technical support for help. Thanks!
We have an exsit 4K recording bug, and we will fix it in the next firmware which will come out soon.
2015-11-15
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Mario Castellan
lvl.1

Mexico
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DJI-Amy Posted at 2015-11-15 21:02
Hi, did the video that you uploaded came from the cache or the sd card?  Please try the following be ...

I have tried what you asked.

Still not working.
2015-11-16
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DJI-Amy
DJI team

Hong Kong
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Mario Castellan Posted at 2015-11-17 12:16
I have tried what you asked.

Still not working.

Would you please upload the original videos in different resolution into MEGA and then send the link here? Thanks!
2015-11-16
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markwiss.hotmai
lvl.2
United States
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dennismurry08@c Posted at 2015-11-14 23:14
Are you recording in 4K? Theres a known bug in the upper 4K fps...DJI knows about it

Originally Yes.. then I changed to 1080.. same.  Apology for the delayed response
2015-11-21
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Sky Vision Medi
lvl.1

United States
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Dji-Jerry I have the same issue. I also have a split image when I record time Lapse at 1080p?
2015-11-22
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lartigueltd
lvl.1
United Kingdom
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Hey there, a couple of days into mine and I'm getting random glitches on PAL 4k (that'S UHD 3840x2160 at 25 FPS) not the upper 4K
Thought it was scene complexity and rapid pan/tilt movement, but I'm not so sure. I got a massive streak of noise through frame centre on a slow track.
2015-11-23
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Mario Castellan
lvl.1

Mexico
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DJI-Amy Posted at 2015-11-16 23:21
Would you please upload the original videos in different resolution into MEGA and then send the li ...

Hi Amy.

Here is the original video. -----> VIDEO GLITCH ERROR

After last actualization this is my status:

3840 X 2160 30fps - CRASH APP3840 X 2160 24fps - CRASH APP
4096 X 2160 24fps - CRASH APP


2704 X 1520 30fps - CRASH APP
2704 X 1520 24fps - WORKING


1920 X 1080 60fps - VIDEO GLITCH (LINK ATTACHED)
1920 X 1080 48fps - WORKING
1920 X 1080 30fps - WORKING
1920 X 1080 24fps - WORKING


1280 X 720 48fps - WORKING
1280 X 720 30fps - WORKING
1280 X 720 24fps - WORKING


1920 X 1080 120fps - WORKING




THANKS

2015-11-23
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DJI-Amy
DJI team

Hong Kong
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markwiss.hotmai Posted at 2015-11-22 14:16
Originally Yes.. then I changed to 1080.. same.  Apology for the delayed response

Do you mean you have that video glitch in 1080P? Have you tried different SD card? What about the other resolution? You can try to upgrade to firmware 1.2.1.60.
2015-11-23
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DJI-Amy
DJI team

Hong Kong
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Sky Vision Medi Posted at 2015-11-23 11:11
Dji-Jerry I have the same issue. I also have a split image when I record time Lapse at 1080p?

Please upgrade to the 1.2.1.60 firmware, it should fix the split isuue.
2015-11-23
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Sky Vision Medi
lvl.1

United States
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DJI-Amy Posted at 2015-11-24 10:59
Please upgrade to the 1.2.1.60 firmware, it should fix the split isuue.

I updated firmware and it got worse. It crashes every time I record in 4k 4096 at 24fps.
I find it very strange that the audio from the Dji go app sounds louder and crisp. The audio from the SD card sounds muffled? I then downloaded the clip from the Dji go app and it sounds great on my phone and computer..  I did the same with the SD card, I transferred all the clips into my computer and the sound. Horrible. So please advise.
2015-11-27
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DJI-Amy
DJI team

Hong Kong
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Sky Vision Medi Posted at 2015-11-28 03:41
I updated firmware and it got worse. It crashes every time I record in 4k 4096 at 24fps.
I find i ...

The audio on the APP Library is recorded by the phone MIC, the audio of SD card files is recorded by OSMO internal MIC, it's near the fan , so it sounds noisy. You can use an external MIC, then the audio of original files in SD card will be recorded by your external MIC.
2015-11-30
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Sky Vision Medi
lvl.1

United States
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DJI-Amy Posted at 2015-11-30 03:31
The audio on the APP Library is recorded by the phone MIC, the audio of SD card files is recorded  ...

Thanks, now I have this glitch where it freezes when I'm recording? You. Can see the video clips it's a sec freeze?
2015-11-30
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DJI-Amy
DJI team

Hong Kong
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Sky Vision Medi Posted at 2015-12-1 12:54
Thanks, now I have this glitch where it freezes when I'm recording? You. Can see the video clips i ...

You mean the app freeze when shooting 4k 4096 at 24fps? This is an existing bug of the current firmware, we will fix it at the next release which will come soon.
2015-11-30
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djiuser_zu4ahlZgFAj1
lvl.1
Poland
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Hello everyone,

I reply this post from 2005 with the same problem... now we have 2020! no idea about it from the producer?
I have the same problem with some photos and videos. It happens on some files .. (this doesn't happen in every file) I will add that I don't change the resolution.
Just once is ok and once with such an effect. The priv short sample video is on my channel here: youtu.be/K6Ch9cDvMUM

I think it happened after the update, because in several recorded movies on the first day of purchase there was no such effect. So this could happen after the upgrade.
here is some photos:
5-5 02:23
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