Please select Into the mobile phone version | Continue to access the computer ver.
Problem updating and
3544 17 2015-11-17
Uploading and Loding Picture ...(0/1)
o(^-^)o
fletchervasby
lvl.1

Sweden
Offline

Hi,

Problem upgrading and using the osmo. Tried upgrading 5-6 times with diffrent sd-cards.
Both the camera status indicator and the system status indicator flashes red and green on my osmo.I can connect with wifi, but i cant operate the osmo through the app or with the shutter/record button.
Trigger button doesnt work.

Regards
Rickard


2015-11-17
Use props
DJI-Amy
DJI team

China
Offline

The camera status indicator blinks red and green means it's upgrading, please don't turn it off and wait for about 20 minutes until the led becomes solid green. Hope this file can help you with the upgrade.: How to upgrade firmwarehttp://www.dji.com/product/osmo/download Please try to format the SD card and upgrade again.
2015-11-17
Use props
fletchervasby
lvl.1

Sweden
Offline

DJI-Amy Posted at 2015-11-17 14:47
The camera status indicator blinks red and green means it's upgrading, please don't turn it off and  ...

Both indicator lights flashes red and green. The left on flashes red/green when I update, I know that.

(I updated my phantom 3 a couple of times, so I am familar with the process)
But the right also flashes red/green, even when i start the osmo without the fw on the sd card.
2015-11-17
Use props
DJI-Amy
DJI team

Hong Kong
Offline

The right led can also flash red and green during the upgrading process, it's upgrading a certain module. Can you provide the txt and log file of upgrade so that I can locate the failure reason. Thanks!
2015-11-17
Use props
maykel
lvl.1

Indonesia
Offline

DJI-Amy Posted at 2015-11-17 21:47
The camera status indicator blinks red and green means it's upgrading, please don't turn it off and  ...

my osmo was not solid green being upgraded, the battery fully charged.
until the battery runs out does not change to solid green.
why..????
2015-11-17
Use props
DJI-Amy
DJI team

Hong Kong
Offline

maykel@spectrum Posted at 2015-11-18 13:23
my osmo was not solid green being upgraded, the battery fully charged.
until the battery runs out  ...

Can you check the txt  file and hidden log file in the sd card? I can help you analysis the problem.
2015-11-17
Use props
maykel
lvl.1

Indonesia
Offline

DJI-Amy Posted at 2015-11-18 15:40
Can you check the txt  file and hidden log file in the sd card? I can help you analysis the proble ...

here's the log in memory card


========== 2014.01.01 00:00:06 remo-con disconnect======
Packet: OSMO_FW_V01.00.00.23.bin
Upgrading ...

========== 2014.01.01 00:00:08 remo-con disconnect======
Packet: OSMO_FW_V01.00.00.23.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:05 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Failed.
Reboot the aircraft and try to upgrade the firmware again.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:09 remo-con disconnect======
Packet: OSMO_FW_V01.00.01.19.bin
Upgrading ...
Result: Success.

========== 2014.01.01 00:00:11 remo-con disconnect======
Packet: OSMO_FW_V01.02.01.60.bin
Upgrading ...

========== 2015.11.18 13:51:50 =====================
Packet: OSMO_FW_V01.02.01.60.bin
Upgrading ...
2015-11-18
Use props
DJI-Amy
DJI team

Hong Kong
Offline

maykel@spectrum Posted at 2015-11-18 16:15
here's the log in memory card

Upgrading means the upgrade process isn't finished, please try to fully charge the battery and upgrade again, you can check the upgrade progress in the DJI GO.
2015-11-18
Use props
fletchervasby
lvl.1

Sweden
Offline

DJI-Amy Posted at 2015-11-18 04:03
The right led can also flash red and green during the upgrading process, it's upgrading a certain mo ...

Yesterday, I tried to upgrade four times in a row without success. both lights flash red and green until the battery is empty. I attach two log files that have been generated on two separate SD cards and a short video showing the light flashing on the osmo. I can not shoot with the record button on the osmo or with the iphone or android (I tried both). All buttons except on and off does not work on the Osmo. Should add that the camera worked fine before I started with the update (firmware v1.2.1.60).

OSMO_FW_RESULT_AB 2.zip

953.91 KB, Down times: 12

2015-11-18
Use props
DJI-Amy
DJI team

Hong Kong
Offline

fletchervasby@h Posted at 2015-11-18 17:13
Yesterday, I tried to upgrade four times in a row without success. both lights flash red and green  ...

Hi, I‘ve checked the txt file you uploaded, all of the upgrade shows upgrading, and the process seems like never finished. Make sure that you've upgrade it for 20 minutes? Please try to export the hidden log file of upgrading (not txt file). Enable the hidden files to be show on your PC, and then you will see the log file in the MISC/LOG.
2015-11-18
Use props
fletchervasby
lvl.1

Sweden
Offline

DJI-Amy Posted at 2015-11-18 10:25
Hi, I‘ve checked the txt file you uploaded, all of the upgrade shows upgrading, and the process s ...

I have updated 4 times in a row, all times until the battery runs out.
I attached the hidden log file

OSMO_FW_LOG_AB.zip

922 Bytes, Down times: 8

2015-11-18
Use props
DJI-Amy
DJI team

Hong Kong
Offline

fletchervasby@h Posted at 2015-11-18 18:09
I have updated 4 times in a row, all times until the battery runs out.
I attached the hidden log fi ...

Try to do the upgrade reset button combination: Hold the record button+trigger and pull down the power button until the right led light blinks green and then let go. After the reset, try to upgrade one more time and please send the log file again. Sorry for the inconvenience, I know it's bothering.
2015-11-19
Use props
fletchervasby
lvl.1

Sweden
Offline

DJI-Amy Posted at 2015-11-19 09:51
Try to do the upgrade reset button combination: Hold the record button+trigger and pull down the p ...

I tried the upgrade reset button combination, but the right led never start flashing green. No one of the led is on while i hold the buttons ,but i can here the fan and the gimball is on. FYI I held the buttons over 1 minute. But I will try to update again. I send the file soon when I'm done.
2015-11-19
Use props
fletchervasby
lvl.1

Sweden
Offline

fletchervasby@h Posted at 2015-11-19 10:52
I tried the upgrade reset button combination, but the right led never start flashing green. No one ...

Here comes the new log file

OSMO_FW_LOG_AB.zip

1.28 KB, Down times: 5

2015-11-19
Use props
DJI-Amy
DJI team

Hong Kong
Offline

fletchervasby@h Posted at 2015-11-19 19:16
Here comes the new log file

Please contact the support@dji.com for technical support, our officer will help you cope with your problem. Seems like a quality issue.
2015-11-19
Use props
fletchervasby
lvl.1

Sweden
Offline

DJI-Amy Posted at 2015-11-19 12:32
Please contact the  for technical support, our officer will help you cope with your problem. Seems ...

Ok, Thanks.
I will do that.
2015-11-19
Use props
karl_lee_dop
New

United Kingdom
Offline

Hi I seem to be having the same problem, I was on a shoot recently and went to power on my Osmo with it only to not connect to my phone, so I went to upgrade with a series of issues. I'm currently flashing the firmware now and the power indicator on the right is flashing green and red but the left indicator is completely off, any help?
2018-1-3
Use props
Hmladner
lvl.2
Flight distance : 138238 ft
Offline

karl_lee_dop Posted at 2018-1-3 04:32
Hi I seem to be having the same problem, I was on a shoot recently and went to power on my Osmo with it only to not connect to my phone, so I went to upgrade with a series of issues. I'm currently flashing the firmware now and the power indicator on the right is flashing green and red but the left indicator is completely off, any help?

Same... any fix?
2018-5-17
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules