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DJI GO does not recognize the email address
1490 6 2015-11-17
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aviv
New

Israel
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DJI Go app on iPhone 6+ does not recognize name@domain.co.il as a valid email address. On iPad it does recognize it.
When it is .com or .co it works, but when you add .il it does not recognize the email address and the app can't login.
From other posts this issue happened to other users.
Please advise how to solve this problem.
2015-11-17
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amatthews
Second Officer
Flight distance : 675364 ft
Germany
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Hello aviv...same with my account. i have reinstalled my dji go app today and the app  regognize my email  name@t-online.de not as a valid emailadress :-(...think it´s because the .de ending??? (ipaid air)
Dji any suggestions?

2015-11-21
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DaveM
Second Officer
Flight distance : 23035 ft
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United Kingdom
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The same for me with a .co.uk address
Using iPad Mini 3

Works OK with a .com address, but I then have no flight records !

2015-11-21
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amatthews
Second Officer
Flight distance : 675364 ft
Germany
Offline

Help is near...I hope so....
Mail from DJI:

Hello Sir,

you are right. We are expiriencing a bug in the app. This prevents the App from accepting email adresses with "-" or too many "." in it.
Our R&D is aware of that issue already and it will be fixed soon.

Thank you for your patience

Best Regards,
Technical Support
DJI GmbH
2015-11-23
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Mike-the-cat
Captain
Flight distance : 14411854 ft
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Singapore
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This is not a Europe specific issue. I was trying to register on a new iOS device on Sunday Nov 22nd and the same happened to me for several hours. Seems to have resolved for now.
2015-11-23
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amatthews
Second Officer
Flight distance : 675364 ft
Germany
Offline

I have tried it yesterday with the new Version of the app...don´t work again

....other experiences from other users?
2015-11-26
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amatthews
Second Officer
Flight distance : 675364 ft
Germany
Offline

News from DJI:

Hello,

we are sorry, that the update didn´t solve this problem.
The "-" in the email adress is preventing the log-in because of a persisting App bug.

We have to ask you to be patient until the release of the next update.
Sorry for the complications.

Best Regards,
Technical Support
DJI GmbH
2015-11-27
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