I purchased Osmo and system 8 days ago.
I noticed it was being shipped to wrong address . 8 days later no one has responded to my inquiries and i have reached out via email 6 times nor has my order shipped.

8 days

Hi, robertguerra.sr, did you order in DJI official online store? did you send to onlinesales@dji.com? May I know your ticket number? Thanks.

Yes I ordered from DJI Store.

Here is my ticket 001141765951

When will I receive my order?

Hello can I get a response???

robertguerra.sr Posted at 2015-11-24 03:03
Hello can I get a response???

Hi, robertguerra.sr, I'm sorry for the late response due to time difference. I have checked this order. It was placed on 15th Nov and we plan to ship it out about 20 working days after payment confirm.  Please kindly wait and we will ship it out as soon as possible. Thanks a lot for your patience.

YOU GUYS SUCK AT CUSTOMER SERVICE!!!!

Time difference is hours not days! Forget it! I want to cancel my order and want a refund....geez all you had to do from the beginning is explain the situation but now you are saying it's going to take another 3 weeks for delivery. No thanks! I will go through paypal to cancel this order!

robertguerra.sr Posted at 2015-11-25 13:07
Time difference is hours not days! Forget it! I want to cancel my order and want a refund....geez al ...

robertguerra.sr, I do feel sorry for the whole case. If you want to cancel order, please kindly contact onlinesales@dji.com and our customer service representatives will help. Thanks.

robertguerra.sr Posted at 2015-11-25 00:07
Time difference is hours not days! Forget it! I want to cancel my order and want a refund....geez al ...

You should also file a complaint at https://econsumer.gov

Ditto.  I waited all day to talk to a human - he was in tech support but tried to help.  He attempted to give me some BS answer but the bottom line is they don't even know if the product is available.  I did receive my backpack, but no drone.  So I ordered one from Amazon Prime with a delivery date of Wed the 30th.  I will return the DJI drone if it ever shows.  What a bunch of a$$holes they are.

chichiflys@comc Posted at 2015-12-29 07:52
Ditto.  I waited all day to talk to a human - he was in tech support but tried to help.  He attempte ...

Hi, chichiflys , May I know your order number? I will help to check it. Thanks.

I'm tired of everyone saying DJI support sucks! Go but an AEE quad and experience the support there. By comparison DJI is the best.