jjirvine
New
Flight distance : 148399 ft
United Kingdom
Offline
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I've been looking through all the Google search results for the same problem, and ended up back here again.
My Phantom 3 Advanced was working fine before the last firmware upgrade.... following the update, I also received the "gimbal disconnected" error in the Go app. Then after trying a couple of things, I could no longer access the actual app - the app just got stuck at the "How to Connect" page. Selecting "Learn more" gave me access to the instructions as to how to connect, but would not go any farther. I've been tearing my hair out, as it was working fine up until the minute before updating, but there have been lots of suggestions to change the ribbon cable, do this and do that with hardware, but nothing worked.
In my quest for a solution, I read somewhere on another website about a guy who reset his iPad back to factory defaults and then reinstalled the Go app - that seemed to work for him, as the process would eradicate any previous software cache settings etc. It seems a very long winded way to solve this, and a bit drastic, as who has the time to do this every time there is an upgrade?!
After reading his solution, I suddenly thought, rather than backing up and then resetting the iPad to the default settings, why not try another tablet to see if it made any difference. I've a very generous wife who bought me an iPad Air 2, to be used specifically for drone flying, and this is the tablet on which I've been having the problem. So I then decided to try the app on my other iPad - an iPad Pro.
Guess what happened...it worked on the first try!! I got access to the Go app, the screen displayed as it should, allowing me to access the camera, and then there it was ...the Go app in all its glory. I've literally just taken it for a flight in the back garden, and it is working as it should. This suggests there must be something in the iPad cache system that the RC and bird don't like, so don't want to recognise either's existence, let alone talk to one another. After having many suggestions to replace ribbon cables and other hardware on the bird, I think it does show it is obviously a software problem. For months I've been looking for a solution, without having to send the Phantom away to a repair centre to relieve me of more cash. However, given the amount of posts from DJI customers regarding the exact same problem, surely DJI should be able to issue some sort of a "fix", as it seems a ridiculous situation for so many people to be experiencing! By the way, I tried my iPad Air 2 with my other Phantom - a Phantom 4 Pro - and it worked as it always has, so go figure that one out. Hope this gives some folk an alternative, but as it has been a problem for so long, DJI needs to get their collective finger out and issue a properly researched and engineered update to sort this out once and for all. This work around got me back in the air, so it may be worth trying if anyone else has alternative phones/tablets they can use, but obviously does not address the specific, underlying issue, directly. |
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