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QUESTION FOR DJI ABOUT SHIPPING DELAY [Main thread for delivery discussion]
74093 775 2014-11-28
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swong3
lvl.2

United States
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I placed my I1 order on 11/13/14.  Order status still shows "payment success" but not yet shipped.   Very poor customer service.
2015-1-6
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cmontisano
Second Officer

United States
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rbendjebar Posted at 2015-1-1 10:40
redleader, these are not the threads you're looking for.  
This forum is practically useless, in ...

@rbendjebar
Who made you a the BOSS of this forum, you contact Admin with no response... You seem to be telling people how bad this forum is but yet you still POST. If you don't like what you seek move on
2015-1-6
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owen
lvl.4
Flight distance : 267316 ft
United Kingdom
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This mornings email back, don't believe DJI, next month, next week, next few days, yeh right!

We are sorry and yes, you purchased the single remote version.
However, the power cable of the Europe version and North America version are different, the orders from Europe and North America are different . So the stock of the 2 version are different.
So that why maybe some of the customer who are in other region received their product already.
You paid the shipment on November 16th, and we ship the product on the base of the payment date. So we can ship the product in the next few days.
Don't worry. Thank you so much again for your nice cooperation
Kindly Regards
DJI
2015-1-7
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2015-1-7
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swong3
lvl.2

United States
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Vin@seventhmove Posted at 2015-1-7 17:36
Just trying to get a sense of where the line is, I'm 2014-11-14 19:06:01 two remote version and no s ...

11/13/14, 3:35:41 am....No movement but "payment success."
2015-1-7
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yann
lvl.2

Switzerland
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same for me, 2014-11-13 08:22:47 AM grgrgrgrgrgr
2015-1-7
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JAEKAE
lvl.2
Flight distance : 58560 ft
United States
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Same for me. Ordered 11-13 at 2am
2015-1-7
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nadeemshaikh
lvl.1

India
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I stay in India and had plans of visiting Singapore / Bali in the month of February.

I placed my order on the 5th of December with Singahobby.com when the 3rd round of pre-orders had started.

I was extremely anxious regarding the delivery of the Inspire 1 as my dealer had informed that they have a lot of pre-orders to be fulfilled before mine and they are not sure how many units DJI will be sending them.

My travel date was on the 8th of Feb. Reading more and more about the shipment updates made me more and more anxious. Yesterday I mailed my dealer asking when was the extra batteries going to be available to which they replied by the end of January. They also informed that my Inspire 1 has been delivered and kept aside till 8th of Feb.

I am extremely overjoyed at the moment but at the same time 1 month away from getting my hands on the inspire 1. I have mailed my dealer asking for the number of controllers delivered with the package and awaiting for the reply.

Just wanted to share this with you guys and I hope people get their inspire asap.

Happy Flying Everyone.
2015-1-7
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yann
lvl.2

Switzerland
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swong3, what is you order number? mine is:Order Number:  041000000272
2015-1-7
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jvazquez
lvl.2
Flight distance : 2431627 ft
Puerto Rico
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Ordered Nov 19 from B&H and have not heard anything. Placed a new order from Coptershop 10 min ago and I am getting it tomorrow!!!
2015-1-7
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Jorgehlopezc
lvl.4
Flight distance : 4957293 ft
Colombia
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Can someone tell me if the web price for Inspire 1 must be the same for all dealers in the world or depend of them?
2015-1-7
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jim
lvl.1

United States
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Pricing looks the same to me no matter where you go.
2015-1-7
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krantonsen
lvl.2
Flight distance : 3788051 ft
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Norway
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Supplier got Inspire 1 in stock today. I was No. 3 in the queue, they got two drones ... Now they talk about possible four weeks latency again.  
2015-1-8
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michael
lvl.2

Singapore
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krantonsen@hotm Posted at 2015-1-8 17:40
Supplier got Inspire 1 in stock today. I was No. 3 in the queue, they got two drones ... Now they ta ...

I've had my dual controller on order since 2014-11-22 03:27:56 direct with DJI (I know, I was slow off the mark) and was then convinced by a local distributor I should cancel and order from them.  Hmm, ok, I ordered a single controller from them, but didn't cancel with DJI - I figure nothing wrong with a spare.  Paid both with Paypal, so they've got all the money.  No one is prepared to say when either is coming.
2015-1-8
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swong3
lvl.2

United States
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yann@deleurant. Posted at 2015-1-8 00:06
swong3, what is you order number? mine is:Order Number:  041000000272

Order Number:  001100033128
2015-1-8
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havenwood
lvl.2

United States
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I ordered a dual remote I1 directly from DJI on the first day. It still hasn't shipped. I'm going stir crazy... Please ship, please!
2015-1-8
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fawkem911
lvl.2

United Kingdom
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please DJI provide some clarity on what is happening with purchases of the inspire.
2015-1-8
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havenwood
lvl.2

United States
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Has anyone who ordered a dual remote Inspire 1 directly from DJI actually had anything ship?
2015-1-8
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owen
lvl.4
Flight distance : 267316 ft
United Kingdom
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Ordered in the first few days, told Tuesday it will ship in the next few days.
Still hasn't shipped. Going stir crazy too.
Been nearly two months since payment was made. How much longer should I wait before thinking this just ain't going to happen.
I would never normally do business this way. This is absolutely ridiculous, come on DJI sort it out.
2015-1-8
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luka.sifrer
lvl.2
Flight distance : 1945909 ft
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Slovenia
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I also ordered dual remote version on 13.11.2014 direct from DJI, but no sign about shipping jet. I'm not canceling the order, but knowing what's happening would be very nice DJI.
It's very difficult to hear from you, that you will be sending Inspires "order priority", and then people which ordered them later, receiving them before us.
Just an information about approximately (real) shipping date, would be very nice.
2015-1-8
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JAEKAE
lvl.2
Flight distance : 58560 ft
United States
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owen@digitalplu Posted at 2015-1-9 03:42
Ordered in the first few days, told Tuesday it will ship in the next few days.
Still hasn't shipped ...

Agreed. I ordered on 11-13 2am. Still no shipping confirmation, tracking #, or any type of real timeframe of shipment. Almost 2 months of waiting and nothing yet. They have no idea how to do a pre-order.
Dual Remote Package
Order Time:        2014-11-13 02:28:52
2015-1-8
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yann
lvl.2

Switzerland
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havenwood Posted at 2015-1-9 03:25
Has anyone who ordered a dual remote Inspire 1 directly from DJI actually had anything ship?

I didnt...
2015-1-8
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yann
lvl.2

Switzerland
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swong3@austin.r Posted at 2015-1-8 20:13
Order Number:  001100033128

Interesting, if I understand correctly the country code, you should be in the US or somewhere there...
Im in Switzerland/Europe. I have order 272, and you got 33128? is that for the country, or is that for whole Order Process beim DJI??? because if its per country...its crazy...it would mean, first day in switzerland, morning, already 272 orders...and in the US 33'128???? if they produce 1000 Units per week, you can imagine how long we have to wait....Im more thinking its worldwide order process, anyway its crazy because first day 33'128??? it means worlwide now probably 100'000 pre-ordered...pre-ordered! multiple by the cost: 3000 USD, then you have pre-order amount 300'000'000 USD wouah
2015-1-8
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yann
lvl.2

Switzerland
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and also not sure if its dual or single...next question???
2015-1-8
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gregg
lvl.2

Netherlands
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JAEKAE Posted at 2015-1-9 03:49
Agreed. I ordered on 11-13 2am. Still no shipping confirmation, tracking #, or any type of real tim ...

I ordered on 16th November. I was originally advised it would be sent out in first round. DJI have said yesterday that they are working hard to catch up on delivery of pre-orders and I should receive notification of delivery within the next two weeks.
2015-1-9
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swong3
lvl.2

United States
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swong3@austin.r Posted at 2015-1-8 20:13
Order Number:  001100033128

Went to -http://www.dji.com/info/news/24-hour-technical-support-inspire-1 - and emailed them.....they emailed back:Thank you so much for your email.
If everything goes well, your order can be shipped out latest on 14th, Jan.

So....hopefully I'll get it shortly after 1/14/15.  I suggest you email DJI.
2015-1-9
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swong3
lvl.2

United States
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yann@deleurant. Posted at 2015-1-8 00:06
swong3, what is you order number? mine is:Order Number:  041000000272

Went to -http://www.dji.com/info/news/24-hour-technical-support-inspire-1 - and emailed them.....they emailed back:Thank you so much for your email.
If everything goes well, your order can be shipped out latest on 14th, Jan.

So....hopefully I'll get it shortly after 1/14/15.  I suggest you email DJI.
2015-1-9
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swong3
lvl.2

United States
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JAEKAE Posted at 2015-1-7 23:56
Same for me. Ordered 11-13 at 2am

Went to -http://www.dji.com/info/news/24-hour-technical-support-inspire-1 - and emailed them.....they emailed back:Thank you so much for your email.
If everything goes well, your order can be shipped out latest on 14th, Jan.

So....hopefully I'll get it shortly after 1/14/15.  I suggest you email DJI.
2015-1-9
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swong3
lvl.2

United States
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yann@deleurant. Posted at 2015-1-7 23:54
same for me, 2014-11-13 08:22:47 AM grgrgrgrgrgr

Went to -http://www.dji.com/info/news/24-hour-technical-support-inspire-1 - and emailed them.....they emailed back:Thank you so much for your email.
If everything goes well, your order can be shipped out latest on 14th, Jan.

So....hopefully I'll get it shortly after 1/14/15.  I suggest you email DJI.
2015-1-9
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pauldean85
lvl.4

United Kingdom
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Just wondering if anybody has received the order from Heliguy in the UK yet?
2015-1-9
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swong3
lvl.2

United States
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yann@deleurant. Posted at 2015-1-9 15:55
Interesting, if I understand correctly the country code, you should be in the US or somewhere ther ...

I am in the USA
2015-1-9
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ryanmac
lvl.4
Flight distance : 6890879 ft
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United States
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havenwood Posted at 2015-1-9 03:25
Has anyone who ordered a dual remote Inspire 1 directly from DJI actually had anything ship?

I Ordered a dual remote inspire on
2014-11-23 01:47:20.
Shipping Status:        Pending

I talked to the 24/7 support about when mine is shipping they said they could not help me and to email onlinesales@dji.com. I sent two emails to them over the past week and have heard nothing back. I called the LA office and they also said email onlinesales@dji.com. I don't know what else I can do to contact Dji.
2015-1-9
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kkoole
lvl.4
Flight distance : 81526 ft
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Suriname
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ryanmac@zoomint Posted at 2015-1-9 22:56
I Ordered a dual remote inspire on
2014-11-23 01:47:20.
Shipping Status:        Pending

Same here. I ordered 11-13.. It's ridiculous that there are sellers online with 10+ stock and we, the one's that pre ordered are still waiting for our drones to ship!! Definitely a last time pre ordering for ne! Might as well wait till it gets released and buy it on amazon!

I'm really considering cancelling the order and buy somewhere else.  Maybe you should too.
2015-1-9
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havenwood
lvl.2

United States
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The DJI screwup with dual remote orders is really starting to sting. With only one remote shipping the dual remote orders should have had priority. Instead, they seem to be at the very, very bottom of the list.
2015-1-9
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travissrt
Second Officer
Flight distance : 18326348 ft
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United States
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Dual control orders second RC shipping?

I saw some people posting on Facebook that they received notice that their second RC had shipped.  Any truth to this?
2015-1-9
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kp.iwsltd
Captain
Flight distance : 707234 ft
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Canada
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I question the quality and integrity of DJI and its products an lack of aftersales and pre sales service.
I believe that in North America to sell product here you must meet a minimum set of requirements that I would comfortably say that official government agencys would not tolerate this type of behaviour.
it has become an absolute travesty what has happened here, I am at the mind set that the dissapointments are going to continue....
how would they possibly keep track of all the extra remotes they are going to be required to supply??????
further more shocking but when your company name is being dragged through the mud and your Companys integrity is in constant question, I am surprised that there is no explanation or to reach out to the customers that have helped clearly finance their project.
Inspire 1 maybe be the best thing since sliced bread but it clearly isn't going to be that good with no support no parts no information.
pathetic....
2015-1-9
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kkoole
lvl.4
Flight distance : 81526 ft
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Suriname
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Lol, I didn't even receive the inspire itself. And for now I wouldn't really care that much about the second tx. I'm only gonna use it once I've flown enough to get fully acquainted with the inspire
2015-1-9
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octovisions
lvl.2

United Kingdom
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pauldean85@goog Posted at 2015-1-9 20:46
Just wondering if anybody has received the order from Heliguy in the UK yet?

no they had 12 yesterday i paid in full for mine on 26 nov and just after xmas 13 people had paid in full. i've missed out anyway did you get yours today when did you order/pay?
2015-1-9
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pauldean85
lvl.4

United Kingdom
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I ordered on 16th November and paid in full a few days later - looks like you'll be in the same batch as me that's due in next week then.
2015-1-9
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octovisions
lvl.2

United Kingdom
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seems like they fulfilled some pre-orders before some of those who paid in full.
2015-1-9
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