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QUESTION FOR DJI ABOUT SHIPPING DELAY [Main thread for delivery discussion]
70010 775 2014-11-28
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havenwood
lvl.2

United States
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Does anyone else who ordered from DJI the day it was announced not have a shipping notice yet?
2014-12-30
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vjoneskc
lvl.2

United States
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posted today FEDex eta 5th (according to fedex monday) midwest USA direct order rom DJI 11-16
2014-12-30
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Gorilla Drone
lvl.2

United States
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The email says it will ship out December 31st. Its now 1:51am 12/31/2014. They are most likely sleeping...
2014-12-30
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gunther.horne
lvl.3

Norway
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Disillusioned C Posted at 2014-12-31 00:33
quite simple really:  within 24 hours, I received 3 completely different messages from DJI sales r ...

Yes same here, got first message on December 25, and a few days ago 31th. But got no recently tracking number. Can not wait to get my inspire1
2014-12-30
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alex.lute
lvl.2

Netherlands
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joop@schreuder. Posted at 2014-12-31 00:49
Ik kreeg vandaag dit bericht van mijn dealer Toemen in Den Bosch:

we hebben vanmorgen het bericht ...

Dat is goed nieuws! Medio januari klinkt wel wat vaag, hangt natuurlijk ook af of ze door de lucht of over zee komen...
2014-12-30
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JAEKAE
lvl.2
Flight distance : 58560 ft
United States
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Payment Status:        Pay Confirmed
Payment Method:        Paypal
Total:        USD $3,399
Order Time:        2014-11-13 02:28:52
Shipping Status:        Pending
Shipping Company:        FEDEX
Tracking Number:        
Ordered directly from DJI
2014-12-30
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skinleverton
lvl.2

United Kingdom
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Ordered Nov 13th uk DHL no shipping.. Has a long way to come..
2014-12-30
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JAEKAE
lvl.2
Flight distance : 58560 ft
United States
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I was told that they haven't gotten the shipment of controllers in their warehouse yet so they are shipping them with only one controller at this time.

I ordered the dual controller package on November 13th and still haven't gotten a shipping confirmation. I have seen others with shipping confirmations that ordered on the 16th and 17th. And now I have to wait for the second controller. Whatever happened to the queue?
2014-12-30
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bsigman
lvl.2

United States
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havenwood Posted at 2014-12-31 01:28
Does anyone else who ordered from DJI the day it was announced not have a shipping notice yet?

ordered mine direct on 2014-11-13 05:53:58 but no shipping notice yet
2014-12-30
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metalios
lvl.4
Flight distance : 892703 ft
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United States
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bsigman, ordered mine: 2014-11-13 20:11:54 . This is 14 hours after you, and I received a shipping notification. Doesn't sound right.I would try to contact them by chat.
2014-12-30
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JAEKAE
lvl.2
Flight distance : 58560 ft
United States
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It doesn't sound like they are shipping first come first serve.
2014-12-30
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iamshier
lvl.3
Flight distance : 1696545 ft
United States
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I understand they will be shipping the second controller separately at a later date but I'm curious if there is any correlation between those who ordered one or two controllers and shipping notifications. Has anyone who ordered 2 controllers received notification?
2014-12-30
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apjr1
lvl.2

United States
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ordered direct from DJI on 12/12/14, 1 controller Fedex confirmed 01/05 deliver! not tot bad
2014-12-30
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havenwood
lvl.2

United States
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Order Time:        2014-11-13 03:17:22
Shipping Status:        Pending
Shipping Company:        FEDEX
Tracking Number:        
Edit: Inspire 1 with Dual Remotes
2014-12-30
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apjr1
lvl.2

United States
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MTShipp Posted at 2014-12-31 00:22
Seems quite a few of us show Monday delivery.  I wonder when the app will be available for,downloa ...

good point !!!
2014-12-30
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havenwood
lvl.2

United States
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So are dual remote orders being penalized in shipping order?
2014-12-30
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ppolla
lvl.2
Flight distance : 272799 ft
United States
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who are you guys all ordered from? Can you please add that to your posts? Just curious...
2014-12-30
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havenwood
lvl.2

United States
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ppolla Posted at 2014-12-31 06:00
who are you guys all ordered from? Can you please add that to your posts? Just curious...

Directly from DJI.
2014-12-30
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mark
lvl.2

United States
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Is it me, or I haven't seen any dealers getting any tracking numbers to the customers yet.
2014-12-30
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CHASE
lvl.2

United States
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Just got word from my "friend" at B&H..will be receiving my inspire next Wednesday !!! confirmed..
2014-12-30
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havenwood
lvl.2

United States
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I'm hoping there's just a shipping notification issue for dual remote orders?

It makes no sense to ship dual remote orders with one remote and also delay them behind single remote orders made a month later. This isn't the case, right? Can anyone from DJI confirm that the very first dual remote orders are part of the "First Round" that's now shipping?
2014-12-30
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travissrt
Second Officer
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I ordered from UAV-Outlet.com a Tier 1 dealer in Florida, USA.  They haven't received them yet as far as I know but I hope soon!  I have had excellent experience buying phantoms and parts/batteries from them!
2014-12-30
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AVNes
lvl.4

United States
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Conversation with my dealer (Tier 1) has not heard from DJI yet in terms of actual tracking number. But the way I understand it, is that all Inspire 1's regardless if you ordered 1 or 2 remotes will only ship with a single remote. So, I don't think they are delaying shipment if you ordered 2 remotes. But, it sounds like the second remote isn't coming in a separate package, its coming at a later date, as in late possibly Feb... I too ordered dual remotes.

Again, I am just going by what was explained to me.
2014-12-30
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gregg
lvl.2

Netherlands
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Ordered 16th November | Dual Remote Unit | Direct from DJI | Delivery Netherlands | No shipping confirmation yet
2014-12-30
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AVNes
lvl.4

United States
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Conversation with my dealer (Tier 1) has not heard from DJI yet in terms of actual tracking number. But the way I understand it, is that all Inspire 1's regardless if you ordered 1 or 2 remotes will only ship with a single remote. So, I don't think they are delaying shipment if you ordered 2 remotes. But, it sounds like the second remote isn't coming in a separate package, its coming at a later date, as in late possibly Feb...

Again, I am just going by what was explained to me.
2014-12-30
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goviral
lvl.1

United States
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alex.lute@gmail Posted at 2014-12-31 03:05
Dat is goed nieuws! Medio januari klinkt wel wat vaag, hangt natuurlijk ook af of ze door de lucht ...

Mijn Inspire is afkomstig van B & H , en ik hoorde dat ze beginnen met het verschepen van volgende week , dus half januari wel kloppen . Nogmaals , ik zou erg blij met een half januari levering. Ik geniet van al dit goede nieuws . Gefeliciteerd ! Je moet vliegen binnenkort!
2014-12-30
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chrisgeigerphot
lvl.4
Flight distance : 5341447 ft
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Single controller unit
Order Time: 2014-11-13 02:52:52

I received a tracking number today. Tracking shows label printed but not in the hands of FedEx yet. It says estimated delivery Monday Jan 5th 2015 (west coast USA)

If I were doing the shipping, I would be boxing up the first units for shipping to dealers. I'll bet they have an employee (or two) working full time processing the individual orders one at a time, printing labels and entering the tracking numbers into the system while noting parts missing for back order (large batteries and second controllers). I'd start slapping labels on the individual orders once the dealers orders are on the way. By doing the dealer orders before the individual orders it gives the dealers a day or two to get them out the door.  
2014-12-30
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mwill0027
lvl.1

United States
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got my tracking number!
ordered 11/26
estimated delivery monday 1/5 Wisconsin!!
2014-12-30
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mark
lvl.2

United States
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DJI is screwing there dealers by fulfillment of individual direct orders.  I would think they would give more priority to the dealer instead of direct.  I'm sure dealers may get a little angry over this.
2014-12-30
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jebryant10
lvl.4
Flight distance : 56112 ft
United States
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I ordered on 11/12/2014 when the name was thought to be Triumph, I ordered from UAV Direct in TX USA and I live in Illinois. I received an email from DJI saying they started to ship but nothing from UAV Direct to confirm if anything was shipped to them. In fact the website for UAV Direct states they will ship the Inspire on Monday December 29th. I don’t think that worked out, too bad they don’t keep there web site up to date.
2014-12-30
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pete1144
lvl.4

United States
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I'm afraid Mark is correct. It appears that DJI is prioritizing their direct sales while putting their dealers in the back seat. This is not a good way to build dealer loyalty. First they go into competition with their own dealers....then screw them over by not giving them priority shipping. DJI gets away with this because they have little competition....but when/if anyone else comes up with a better mousetrap dealers will remember their treatment.
2014-12-30
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redleader
lvl.2

United Kingdom
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This will sound harsh because it is really, but you come off as a cry-baby expecting special treatment.

You pre-ordered a product and became an early-adopter. Nothing DJI has done sets them apart from Apple, Samsung, Google, or just about any other modern hi-tech company. They took your money and promised to ship the product by the 31st of Dec, which they would have done if you hadn't cancelled.

Just because you buy a product doesn't mean you're entitled to be informed of every strategic, tactical, supply, or design decision of that company.
2014-12-30
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nicklight
lvl.2

United States
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B&H Photo orders

Hi ya'll,

I wanted to see if anyone who ordered from B&H has gotten any shipping updates? I ordered 11/14 for Single remote controller and still got the ol' ON ORDER status that I've become oh so familiar with!

Thanks!
2014-12-30
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mhaislet
Second Officer

United States
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mwill0027 Posted at 2014-12-31 07:33
got my tracking number!
ordered 11/26
estimated delivery monday 1/5 Wisconsin!!


Congrats man!!!
We are having a some what mild winter much flight time ahead!

Still wondering if I will get in the first batch as well >)
Milwaukee area here as well ordered direct with Dji inspire with one controller and one extra battery.

Payment Status:
Pay Confirmed

Payment Method:
PayPal Express Checkout
Order Time:
2014-11-25 01:09:04

Shipping Status:
Pending

Shipping Company:
FEDEX

Tracking Number:

2014-12-30
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waxahachie tim
lvl.2
Flight distance : 47169 ft
United States
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I ordered mine 12/02. My status is the same as yours.
2014-12-30
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hmerkel
lvl.3
Flight distance : 2307995 ft
United States
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I am sure they will get their initial shipment on Monday 1/5 and then ship out on Tuesday or Wednesday next week.  That would be best case scenario.  
2014-12-30
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redleader
lvl.2

United Kingdom
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Now that the 1st round has shipped....

I think it would be demonstrative if everyone who wasn't in the first round of pre-orders continued to flood the board with multiple threads and assinine posts asking when the next round of pre-orders will be shipped. Constantly.

It'll be especially useful if you create an entire new thread about your friends uncle who told your barber via MSN Messenger that he heard someone tell his cardiologist about shippments leaving "OMG Becky, like at 1436hrs, STAT!". (confirmed)


2014-12-30
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redleader
lvl.2

United Kingdom
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Also, why haven't DJI confirmed this yet?! THE PEOPLE DESERVE TO KNOW!!!!!!!!!
2014-12-30
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goviral
lvl.1

United States
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I had posted in another tread yesterday that B&H assured me that they were getting them in this week with enough units to fill all pre-orders, and even some NEW orders.  Couple that information with DJI releasing news via email today that the official release date is December 31st, and anyone receiving an Inspire before that time is in possession of a production unit.  So, DJI will likely insure B&H has them in hand tomorrow (New Years Eve) for the release date, and then will start to prepare for shipping pre-orders.  B&H will be closed on New Years Day, and as usual will  close at 1pm ET on Friday's.  As you probably know... they are NOT open on Saturday's, so... Sunday and Monday expect to see an email with a tracking number.  If you receive an email Friday or before Bonus!  However, as far as I'm concerned... my feeling is... until Monday, I am patiently going on that assumption that pre-ordered units are shipping no later than Monday, Jan. 5th.
2014-12-30
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ETDroneHome
lvl.2

United States
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Ordered single remote version direct from DJI on 11/17.  Got my notice of shipping label sent to FedEx with same info posted above.

Initially it had an estimated delivery date of Jan. 5th, like others have posted.  But, now it says, "N/A". :p  Shipping labels are just that.  It doesn't mean the box has been put in the hands of FedEx yet.  I would take any estimated delivery date with a grain of salt at this point, at least until the shipping status updates to something that shows it is actually in transit.
2014-12-30
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