jamesandrestewa
lvl.2
Flight distance : 783875 ft
United States
Offline
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If you're important to DJI's bottom line you'll be first to get one.Maybe if you claim you'll buy dozens for 4D aerial mapping.
If DJI assumes you'll buy a bunch of Inspires or help them to sell a bunch they'll have one on your door step in no time.
Check YouTube for some examples.
I know of several companies that have received them after only waiting several days.
Storeagent01 (DJI)
Mar 3, 16:18
Dear James
Thank you for getting back to us
We are sorry for keep you waiting. But we do have no stock available at the moment.
We will send it to you once the new batch of Inspire 1 arrived, it should be around this week. Once we shipped it out, we will email you the tracking number then. Thank you for understanding
Wish you have a great day.
Best Regards
DJI
James Stew
James Stewart
Mar 3, 03:25
Please send my drone today.
Sent from my iPhone
408.614.3984
James Stewart
James Stew
James Stewart
Mar 2, 20:12
Please ship my Inspire 1 today and stop providing excuses.
Thanks.
Sent from my iPhone
408.614.3984
James Stewart
Storeagent
Storeagent01 (DJI)
Feb 27, 18:59
Dear James
Thank you for your kindly understanding and nice cooperation
You are right, we will reflect it to our manager and will improve it.
We will email you after shipped out.Thank you so much again
Best Regards
DJI
James Stew
James Stewart
Feb 27, 11:09
No I'd rather not cancel. Though it's been nearly a month since I've submitted my order.
I do believe the quality of the product will be superior to that of the ordering process.
Having a definitive ship/arrival date would do so much to quail your customers.
Also I would suggest removing the 10-15 day ship date.
Thank you for your response and attention to this.
I hope that DJI will make every effort to fill my order as quickly as possible without sacrificing quality.
Best Regards,
Storeagent
Storeagent01 (DJI)
Feb 27, 10:39
Dear James
We are sorry about that. In that case, do you prefer us to cancel the order and refund you?
Please kindly confirm with us. Thank you
Hope to hear from you soon
Best Regards
DJI
James Stew
James Stewart
Feb 26, 20:01
No I'm unable to wait any longer.
Sent from my iPhone
408.614.3984
James Stewart
Storeagent
Storeagent01 (DJI)
Feb 26, 18:20
Dear James
Thank you for getting back to us
We are sorry for keep you waiting. We have already back from the holidays. Since the holidays, the production of Inspire 1 is a little delayed. Now the order still have not shipped out. Could you kindly wait for few more days? It should be around the next week. Please kindly advise.
Thank you for your kindly understanding and patience.
Best Regards
DJI
James Stew
James Stewart
Feb 25, 12:36
> Hello,
Is there an updated ship date?
>
>
> Storeagent01 (DJI)
> Feb 17, 14:52
>
> Dear James
> Thank you for contacting DJI
> We are sorry for keep you waiting. The shipment is a little delayed
>
> Now all of the order from North America before Jan 26th have shipped out already. So it will be soon for us to send your order out.
> But since we are going to leave for the Chinese New year holidays from February 18th to February 25th, there is no shipping service during the holidays, we will arrange the shipment around the end of the February or the beginning of the March.
> Once we shipped it out, we will keep you informed and email you the tracking number.
>
> Thank you for your kindly understanding and patience.
> Best Regards
> DJI
>
>
>
>
> James Stewart
> Feb 17, 06:51
>
> Hello,
>
> I wanted to verify if this order would be delayed or if it would ship in the time specified on the DJI website.
>
> Sent from my iPhone
> 408.614.3984
> James Stewart
>
> Kind regards,
> DJI (Online Sales Support team)
>
> This email is a service from DJI. Delivered by Zendesk <http://www.zendesk.com/help-desk ... n&utm_campaign=text>.
> Message-Id:3HC1XAY8_54e2e5435c814_faf3ffa054cd32811302c_sprut
> Begin forwarded message:
>
> From: James Stewart <JamesS@dpr.com>
> To: DJI Innovations <[url=mailtonlinesales@dji.com]onlinesales@dji.com[/url]>
> Subject: Re: [DJI] Re: Order Number: 001111771136
> Date: February 17, 2015 at 2:58:00 AM PST
>
> Hello,
>
> I understand the need for celebration. Though that is beyond the 10-15 (working) day(s) and extends into nearly 30 days from the date of purchase.
>
> I deplore DJI to uphold their original agreement. I'm afraid the experience I've had up until this point is disconcerting.
>
> Having the product within the aforementioned time would go a long way in developing and retaining a new customer relation.
>
> Also, there was no mention or warning that my purchase would be further delayed beyond the 10-15 days. It took a personal inquiry which yielded negative results.
>
> Include the double payment charge early on and now the news of a holiday shut down; I'm rather disappointed and the easiest solution is to simply have the product out when DJI agreed to.
>
> Is their an escalation path outside of canceling the order in protest that you can suggest? I am willing to pick up my purchase in person.
>
> Please advise,
>
> Sent from my iPhone
> 408.614.3984
> James Stewart
>
> On Feb 16, 2015, at 10:52 PM, Storeagent01 (DJI Innovations) <[url=mailtonlinesales@dji.com]onlinesales@dji.com[/url] <mailtonlinesales@dji.com>> wrote:
>
>>
James Stew
James Stewart
Feb 17, 18:58
Hello,
I understand the need for celebration. Though that is beyond the 10-15 (working) day(s) and extends into nearly 30 days from the date of purchase.
I deplore DJI to uphold their original agreement. I'm afraid the experience I've had up until this point is disconcerting.
Having the product within the aforementioned time would go a long way in developing and retaining a new customer relation.
Also, there was no mention or warning that my purchase would be further delayed beyond the 10-15 days. It took a personal inquiry which yielded negative results.
Include the double payment charge early on and now the news of a holiday shut down; I'm rather disappointed and the easiest solution is to simply have the product out when DJI agreed to.
Is their an escalation path outside of canceling the order in protest that you can suggest? I am willing to pick up my purchase in person.
Please advise,
Sent from my iPhone
408.614.3984
James Stewart
Storeagent
Storeagent01 (DJI)
Feb 17, 14:52
Dear James
Thank you for contacting DJI
We are sorry for keep you waiting. The shipment is a little delayed
Now all of the order from North America before Jan 26th have shipped out already. So it will be soon for us to send your order out.
But since we are going to leave for the Chinese New year holidays from February 18th to February 25th, there is no shipping service during the holidays, we will arrange the shipment around the end of the February or the beginning of the March.
Once we shipped it out, we will keep you informed and email you the tracking number.
Thank you for your kindly understanding and patience.
Best Regards
DJI
James Stew
James Stewart
Feb 17, 06:51
Hello,
I wanted to verify if this order would be delayed or if it would ship in the time specified on the DJI website.
Sent from my iPhone
408.614.3984
James Stewart
Kind regards,
DJI (Online Sales Support team)
This email is a service from DJI. Delivered by Zendesk.
Message-Id:3HC1XAY8_54f56e44c174e_66ae3fafe24cd32c20576b0_sprut
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