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SOLVED "Confuced" P3Advanced acting like Standard
871 10 2015-12-1
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hallfalc
lvl.1

Norway
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My Phantom 3 Advanced seems to think it is a Standard(!). At least that's what appears in the DJIgo-app. It allso insists on downloading the latest update for p3Standard, and shows no feed from the camera. When RC is on, the leds light steady red (Critical error). When RC is off it shows fast yellow flashing (RC signal lost).

I have tried running several updates for Advanced (v1.3 - v1.4 - v1.5), but every time it follows this sequence:
Gimble led
- green blinking (warming up?) 1 minute
- green/red alternating (update in progress?) 1 minute
... sequence looping until empty battery.


Has anyone experienced anything similar? Any ideas on how to fix this, or what could cause the aircraft to start acting like "standard"?


Could a service bin file reset the aircraft, and where can I obtain such a file?


Any suggestions are deeply appreciated.


2015-12-1
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jasper7821
DJI team
Flight distance : 1515312 ft
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United States
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My P3 Pro also would have a popup box saying something about update available for P3 Standard. Dont know why.
If you start the app and on the main page that shows your aircraft are you unable to connect to it? If so, swipe left or right to another aircraft then back to yours and see if the "How To Connect" is gone then you can get into your aircraft. Don't know if you were having that problem or not but just trying to help.
2015-12-1
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hallfalc
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Norway
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jasper7821@yaho Posted at 2015-12-1 20:46
My P3 Pro also would have a popup box saying something about update available for P3 Standard. Dont  ...

Thanks, but the RC connects to the aircraft...only it detects Standard when it should be Advanced. If I only turn on the remote, I can swipe to choose the right aircraft. But when I turn the aircraft on, it will change back to Standard. Once connected I no longer have the option to swipe between aircrafts.
I can allso enter camera-mode, but it says "no signal" and "update required".
2015-12-1
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hallfalc
lvl.1

Norway
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Sometimes upgrade log (/MISC/LOG/) reads:
[00000857][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000855][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).
[00000856][01 00] Firmware upgrade finished failed (step = 3, err = 0xffffffff).

Upgrade generates no log file in ROOT directory.
2015-12-1
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IMI193
lvl.4

United States
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This won't help, but apparently the app gets confused, I have a P3S, but the DJO GO app gave me a Adv/Pro version update message, it still appeared to update correctly, of course I have not flown yet.





2015-12-1
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jasper7821
DJI team
Flight distance : 1515312 ft
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hallfalc Posted at 2015-12-1 13:56
Thanks, but the RC connects to the aircraft...only it detects Standard when it should be Advanced. ...

Ahh, I see. Don't know what the issue is then, sorry
2015-12-1
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Mad_Angler1
Captain
Flight distance : 2511371 ft
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United Kingdom
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can you post the full hidden log file
2015-12-1
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DJI-Patrick
Captain

Hong Kong
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Hi ,
This is really weird . Could you please post the update log here ?
2015-12-2
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DJI-Patrick
Captain

Hong Kong
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IMI193 Posted at 2015-12-2 05:55
This won't help, but apparently the app gets confused, I have a P3S, but the DJO GO app gave me a Ad ...

Hi,
The announcement appears once you start the DJI Go . Even if you are not connect the device to the drone . Since Phantom 3 pro/adv use the same app with Phantom 3 standard , the announce will come out when new firmware released .  
2015-12-2
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juanpaulofloren
lvl.2

United States
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Had the same exact issue. Though the battery i have came from a P3S (had one before that i sold w/out the extra battery). I noticed everytime i used the battery that came from the P3S package it does pop-up prompting me to update the FW of the P3.
Its actually more of a nuissance really. I usually have to restart everything from the RC to the P3 inorder for it to know its a P3A not a P3S.
2015-12-2
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hallfalc
lvl.1

Norway
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Thank you all for your engagement. I changed the ribbon cable, and this SOLVED the issue. The RC/DJIgo-app now recognize the aircraft as advanced. After this update was no problem.
2015-12-5
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