joeztan
lvl.3
Flight distance : 5660620 ft
Australia
Offline
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I support mariovelloso in raising his concerns in this forum. It is not a popular opinion, but I think it needs to be raised.
If DJI wants to become a long-term success like Apple has been over the decades, they must realise of the amount of long-term damage that is happening right under their feet.
I've got an example here: One of my friends was so impressed with my Phantom 2 Vision+ that he sold his F450 quad and scrapped together the money to purchase a Vision+ (ver 3) unit direct from DJI about three weeks ago. Only a few days after it arrived, one of the ESCs failed during flight and the quad tumbled from the sky.
As an Electronics Engineer I put this incidence on the 'Infant Mortality' on the new machine, no big deal.
However what has been a big deal is after his repeated emails to DJI directly regarding warranty and repair, my friend has received utter lack of service and attention from the company. His last support case got bounced around, wasn't answered and then closed without adequate resolution.
DJI appear to be in breach of their own stated "After-sales Service Policy", where the first line is:
“DJI guarantees our customers fast, effective, professional, and quality after-sales service.”
Source: http://www.dji.com/service (accessed 28 Dec 2014).
In our experience, this has been untrue.
As his friend I'm embarrassed that I even showed him my Phantom knowing the crap service he has received. |
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